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DoubleTree by Hilton Hotel Rochester

847 reviews
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Traveller (62)
Room & Suite (26)
Dining (11)
Overview
  • Excellent42%
  • Very good28%
  • Average16%
  • Poor9%
  • Terrible5%
Travellers talk about
“double tree”(56 reviews)
“cookies”(81 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Rochester
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (847)Write a Review
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Show reviews that mention
All reviewsdouble treecookieshockey tournamentbreakfast buffeta hilton honors membernice hotellobby areahotel staffhot tubfitness centerconvenient locationomeletteatriumrochesterjerryrenovationshighway
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1 - 5 of 838 reviews
Reviewed yesterday

I loved the hotel. Staff was nice, rooms were great, beds were comfortable, pool was great, food was good and the location was great. I did have issues with check in but they were eventually handled. The other guests were extremely loud but since they...More

Review collected in partnership with DoubleTree by Hilton
Thank melindao1
Hotel's Favourite
Reviewed 13 October 2017 via mobile

Had a layover here on October 11th, 2017. The van driver was great she provided us with lots of information about the hotel and the surrounding area. The front desk was friendly and helpful. My room was nice and cleaned very large. Overall I had...More

Thank travelermanPhoenix
Response from Chrystie B, Director of Sales at DoubleTree by Hilton Hotel RochesterResponded 14 October 2017

Thank you for taking time to share your experience! We look forward to seeing you again soon!

Reviewed 1 week ago

We recently stayed at the Double Tree on a visit to Rochester with my young family. We greeted warmly by the front desk staff and my kids thoroughly enjoyed the warm cookies on check-in. The hotel was clean and rooms were welcoming! The breakfast at...More

Review collected in partnership with DoubleTree by Hilton
1  Thank jasongH4613ZR
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 1 week ago

Dear jasongH4613ZR, Thank you for taking time to write us a wonderful review regarding your recent stay. I am so glad you and your family enjoyed the hotel, our staff and the amenities we offered. Hope you'll find time to come back to visit. Best...More

Reviewed 1 week ago

I am a Hilton Honors member and have never had an issue with them meeting any of my requests. I was treated great and even received free late check out. Shuttle service was also awesome. I always like Hilton Hotels, clean and comfortable

Review collected in partnership with DoubleTree by Hilton
Thank Ruth K
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 1 week ago

Dear Ruth K, Thank you for your kind review. We are so happy you enjoyed the hotels features, our staff and our services. Hope to see you again soon and thank you in person. Happy New Years, Tim Elie General Manager

Reviewed 3 weeks ago

Was in town for a hockey tournament - there were several teams staying there as well as other events taking place at the hotel throughout the weekend so the hotel was packed. First the picky...I had asked for extra pillows and towels, never got them...More

1  Thank Josh B
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 3 weeks ago

Dear Josh B, Thank you for advising us of your stay. We certainly will review all the feedback provided and will look for ways to improve our services we offer. I do apologize we failed to provide the service expected especially within the Food &...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$133 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$133 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (62)
Room & Suite (26)
Dining (11)
Pool & Beach (7)
Hotel & Grounds (43)
Bathroom (17)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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diasc22
28 December 2015|
AnswerShow all 5 answers
Response from Chuck C | Reviewed this property |
Pool is not affected
1
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Room Tips
"I was near the elevator, but did not hear it. I was on the 6th floor -- nice and quiet (no one above me). So..."
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"I would request a room facing outside. Otherwise, your view is of the interior of the hotel."
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"Outside-facing rooms for privacy."
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"Ask for an odd number room"
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