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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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707 Reviews from our TripAdvisor Community

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Showing 699: English reviews
Reviewed 2 days ago NEW

It appears that this property is just finishing up an extensive renovation and it looks very good. Long story short, I had some significant issues with my room however Sam the front desk manager was quick to help and made good on his promises. I will definitely stay at this hotel if I return to the area as they do...

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Helpful?
Thank Tampachris25
Hamilton, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 20 November 2016 via mobile

I travel a lot and stay at hotels fairly often. In the last week I've been to 4 hotels (Double Tree twice). Tonight visit was an unplanned one due to weather. After a long weekend of driving and sightseeing and a lot of things not going as planned, we ended up at the Double Tree in Rochester NY. I called...

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Thank meeschell
About Hotel's Favourite Review
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Meeschell, We are so glad that you are with us during the uncertain weather that sneaked up on us. I am happy that you experienced some our warm and caring hospitality. Ryann is a superstar and we are very lucky to have her on our team. She truly loves what she does and it shows through with every person she...

Fountain Valley, United States
Reviewed 2 days ago NEW

On the first night I stayed here, there were multiple children yelling and running up & down the hallways until 11:30pm (which was also a school night). It did not seem like there were parents around, and when I informed the hotel staff, they seemed apathetic and unresponsive. Unfortunately, my stay for the next 5 nights did not get much...

Review collected in partnership with DoubleTree by Hilton
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Thank 407keithn
Schenectady, New York
Reviewed 4 days ago NEW

Hotel was under construction. Hockey tournament weekend with many teams with young children. The Atrium in the middle of the hotel does not absorb any sound and with kids running around it is very loud. Staff did not do anything to enforce the quiet hours, kids still running around at midnight. Staff was complaining about the last hockey tournament teams...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank hollys687
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hollys687, Thank you for offering feedback on your stay at our hotel; I would like to apologize for what sounds like a less-than-enjoyable stay. We are always striving to constantly improve the quality of stays for all of our guests, and as such I will be bringing this review to our next executive meeting so that we can discuss in...

Oxfordshire, United Kingdom
Reviewed 1 week ago NEWvia mobile

Nice staff with caring attitude. Having some refurbished at the moment but no real inconvenience. Standard WiFi seemed faster than what you usually get. Only stayed one night, arrived late and left early so no more to add.

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Helpful?
Thank Suitonaplane
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Suitonaplane, Thank you for taking the time to share your thoughts on your stay with us at the Doubletree! It makes me happy to see that you had an enjoyable, albeit short, time at our hotel, and that our staff was able to leave a positive impression on you! Hope to see you again!! Sincerely, Sam C.

Niskayuna, New York
Reviewed 1 week ago NEW

Here for a youth hockey tournament. 2 nights. Place was insane with kids, so if you are not part of an event like this, ask ahead. It close to the rinks and every (literally) dining place named to man. The kids ran crazy, but when curfew hit, it was quiet. The parents weren't horrible either. The building is an older...

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Helpful?
Thank Scooter12309
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Scooter12309, Thank you for offering us some feedback on your stay with us! I am glad that you found our hotel accommodating and convenient for you and your team's needs, and hope to see you the next time your travels bring you to Rochester!

Rochester
Reviewed 2 weeks ago

Other than you should have some entertainment and cleaners clean a little better it is great.people where very friendly and helpful the rooms where gorgeous and the bed was very comfortable .the only thing they didn't give me cookies when we came in to get are room

Review collected in partnership with DoubleTree by Hilton
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Thank Charelles2017
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hi Charelles2017, Thank you so much for offering us feedback on your stay with us, it makes me happy to see that you had a largely positive stay with us! I will be passing on your suggestion about having entertainment, I agree that it would be a fun nice thing to have! Sorry you did not receive cookies at check-in,...

Rochester, United States
Reviewed 2 weeks ago

10 couples and our children decided to celebrate the New Year with an overnight at the hotel. The pool was awesome for the kids, the staff was amazing and the kids left saying it was the 'best night ever.' We had 20 kids with all of us in total and they had an absolute blast. Us parents had fun too...

Review collected in partnership with DoubleTree by Hilton
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Thank nataliecV8720IC
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear nataliecV8720IC, Thank you so very much for leaving us a review on your stay at our Doubletree! It makes me very glad to see that you and your group had a great time ringing in the New Year with us. Thanks again, and hope to see you next year! Most sincerely, Sam C.

North Tonawanda, New York
Reviewed 2 weeks ago

I was about 10 ft away from my 4 yr old daughter when she barely touched a light post that weighed at least 50 lbs and tumbled on top of her leaving injuries to her ear, lips, cheek and face. When I reported the incident, the man at the counter stared at me and said he didn't know what I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank C1938MUkristenm
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

C1938MUkristenm, Thank you for reaching out to us. I am very sorry for the situation that happened to your daughter and yourself. I know that when you spoke with Ryann at check out you did not feel further medical attention was necessary; reading your comments here it sounds like that may have changed. If you wouldn't mind contacting us directly...

Johnson Cityoh, United States
Reviewed 3 weeks ago

We were never told that the hotel was under construction. The place was empty and the employee acted like they were asleep. Barely received any interaction from the make shift reception area. Probably won't stay again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank carinc2017
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Carinc2017, Thank you for taking the time to offer us your thoughts on your stay with us at the Doubletree by Hilton Rochester. I regret to see that there were a few issues with your stay. I would like to follow up with my team regarding the problems you mentioned. In that vein, if you wouldn't mind contacting me at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $175 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Junior Suite is fantastic!”
 of 5 bubbles Tampachris25, 22 Jan 2017 | Read review
“Don't stay on the side of the hotel that borders the open area. LOUD.”
 of 5 bubbles T4936TXchristinet, 25 Nov 2016 | Read review
“Choose an exterior room to avoid noise from the lobby!”
 of 5 bubbles Zoe_1232014, 22 Oct 2016 | Read review
“Odd numbered rooms”
 of 5 bubbles 266SusanS, 9 Oct 2016 | Read review
“Pick the rooms facing the outside windows, so you don't have to worry about people walking by the sliding doors.”
 of 5 bubbles FAMASO, 1 Aug 2016 | Read review
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