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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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735 Reviews from our TripAdvisor Community

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Showing 727: English reviews
Montreal, Canada
Reviewed 14 April 2016 via mobile

This is one of those hotels where the swimming pool is in the atrium. Might be good if I were there with my kids. As a traveler by myself, I was reluctant to swim. I was lucky to get a room facing the street. It was not much of a view but it was quiet. The room was spacious and...

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Helpful?
1Thank LoveMyFoodGirl1
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

LoveMyFoodGirl1, Thank you for your most recent comments. Yes, we are one of those hotels were the pool is located in the lobby. Most of the time, (as was ours) those hotels were converted Holidomes. That was a concept hotel created by Holiday Inn many years ago. I am very happy to hear you found our staff very nice and...

Cambridge, Canada
Reviewed 13 April 2016

The hotel was very nice. It was close to where we wanted to go. It is nice to be offered warm cookies but they have a lot of calories so watch how many you eat. lol. The main restaurant is under construction but there was another place to eat. Kids had fun in the pool. We were there with a...

Review collected in partnership with DoubleTree by Hilton
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Thank cv20152015
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

CV20152015, Thank you for choosing our hotel for your weekend get-a-way. I am very happy to hear you enjoyed the weekend and yes those cookies are very addicting, I had to discipline myself:)

mississauga, Canada
Reviewed 13 April 2016

all I can say ...not a pleasant experience! Will never come back to this place again.I was not impressed with the cleanliness on arrival.Security malfunction of the room door was a huge issue along with the cleanliness of the bathroom.

Review collected in partnership with DoubleTree by Hilton
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1Thank Jose F
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Jose F., I apologize that you had such a negative experience while you here! Our goal of course if to provide a nice, clean, environment with great service. Your feedback is what helps us improve the experience that our guests have at our hotel, so I thank you for taking the time. I will make sure I share your...

Binghamton
Reviewed 12 April 2016

From the moment I arrived to the moment I left, I found the hotel staff to be friendly and accommodating and the facility itself to be clean and visually appealing. I would highly recommend staying at this property. It is near some very good restaurants and shopping places. About a 10 -15 minute drive away from downtown Rochester it is...

Review collected in partnership with DoubleTree by Hilton
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Thank Mark B
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Mark B. We truly appreciate you choosing our hotel to be your home away from home while in the Rochester area. I also wanted to thank you for your kind words about our hotel and team. Hope to see you again soon!

Fort Lee, New Jersey
Reviewed 11 April 2016

Greate value, excellent staff, rooms clean, roomy, ameneties are excellent. Renovations under way, pool clean, comfortable. Great location, service to and from the airport and nearby areas. Definitely would stay again, as first choice

Review collected in partnership with DoubleTree by Hilton
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Thank ramiroc359
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Ramiroc359, We are extremely glad to hear your stay was Great and Excellent. Yes, we are doing some upgrades to the public spaces, but it will be unbelievable when they are complete:) Thank you for your continued support and can't wait to see you again.

NE USA
Reviewed 10 April 2016 via mobile

A nice hotel that is currently undergoing a major renovation. Rooms are large but could use some upgrades. Staff were extremely friendly and went out of the way to make stay more enjoyable. Hotel is currently undergoing a major renovation of lobby area including the hotel bar. As a temporary solution they have a portable bar set up in breakfast...

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1Thank FrequentTraveler501
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

FrequentTraveler501, Thank you for those kind words about our team, they work very hard to make everyone's stay an enjoyable one. We can't wait for you to return and see the progress in our upgrades. It is going to be Awesome!!

Long Valley, United States
Reviewed 6 April 2016

Clean room. Very friendly and helpful staff. Busy hotel and can be a bit noisy due acoustics caused by its room layout. However, very pleased with my room overall. The location is excellent. Close to office parks, shopping and entertainment.

Review collected in partnership with DoubleTree by Hilton
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Thank Robert C
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Robert C. Thank you for your review, I am pleased to hear my team was helpful during your stay. Hope to see you again soon!

Lake View, New York
Reviewed 6 April 2016

If your looking for a great, clean place to stay with a group or a team this is the place to stay. Friendly staff who go out of their way to make your stay a great one. I will for sure be back with my kids hockey and baseball teams.

Review collected in partnership with DoubleTree by Hilton
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Thank D3338LGanthonys
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

D3338LGanthonys, Thanks you for your kind words, we appreciate you recognizing my teams desire to make everyone's stay a great one. we look forward to seeing you again soon and we hope you child had winning results:)

Philadelphia, United States
Reviewed 2 April 2016

Please avoid booking this hotel during the renovation process. The renovation is happening in the middle of the hotel filling the hotel with noise and dust. You might need a safety hat next time you stay there.

Review collected in partnership with DoubleTree by Hilton
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Thank Ramos L
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Ramos L. Ramos you are correct we are currently upgrading our public space. Unfortunately, sometime dust does exist since we have a very unique and beautiful garden like Atrium area. I encourage every to see our new Bistro 252 for a glimpse of the progress. when completed our hotel will be the premier hotel in the market. Completion date is...

Atlanta, Georgia
Reviewed 29 March 2016

This is an older hotel that is currently remodeling the Atrium. The rooms and many other things about this hotel need to be upgraded as well. Cracked tile, loud pipes, etc. were all annoyances at this spot.

Review collected in partnership with DoubleTree by Hilton
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Thank C C
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

C C I wanted to thank you for your most recent review of your stay. I do apologize that our upgrades interfered with your stay, we do our very best to limit any discomfort to our guests. Unfortunately, we were not able to accomplish that during your stay. I would love to see you in the future and personally apologize...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $175 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always go for a balcony room if you can, they are quieter and have a great view overlooking the hotel atrium”
 of 5 bubbles NickHudson315, 21 Mar 2017 | Read review
“Stay elsewhere. Because they lie. Although I complained politely, both at desk and via phone when service was returned, nothing offered.”
 of 5 bubbles Nohelpat800, 14 Mar 2017 | Read review
“Odd numbered rooms keep you away from the atrium but we had no issues being in an even numbered room.”
 of 5 bubbles cathyd552, 1 Mar 2017 | Read review
“Ask to stay on a room that does not face the open lobby”
 of 5 bubbles Queen_0f_Oakville, 14 Feb 2017 | Read review
“The Junior Suite is fantastic!”
 of 5 bubbles Tampachris25, 22 Jan 2017 | Read review
5 of 5