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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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735 Reviews from our TripAdvisor Community

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Showing 727: English reviews
Atlanta, Georgia
Reviewed 28 February 2016

This hotel is clearly focused on making big profits from the Business Class and not the general public for the rooms are double the price of other clean and safe hotels with comparable amenities. THERE IS NO FREE CONTINENTIAL BREAKFAST! That just floors me when people pay over $!50 a night for a room.

Review collected in partnership with DoubleTree by Hilton
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Thank 983virgilg
Flowery Branch, Georgia
Reviewed 22 February 2016

My stay at this DoubleTree was so bad, I had intended to give a "Terrible" rating because I had to check out after only one night. At check out, the front desk's handling of the situation was acceptable (although late) so I elevated the rating to the next level. A nearby youth hockey tournament brought lots of families with children...

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2Thank 10-FT-STOP
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

10-FT-STOP, I truly appreciate your in-depth review of you stay with us and do apologize. Although Rochester is very big area for youth hockey it should never interfere with a guest stay as it did yours. We do take every precaution to not have them disrupted others, unfortunately we did not succeed in your case. I would love for you...

New Haven, Connecticut
Reviewed 20 February 2016

I stayed here on business for 3 nights in Dec 2015. I really enjoyed my stay here. The room was clean and comfortable. Hotel staff were friendly and helpful. The breakfast, while it was not free, was well worth it. It was delicious and the atmosphere was pleasant. The hotel is well maintained, quiet and comfortable. I had no complaints.

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Helpful?
Thank sailgirl1224
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Sailgirl1224, Thank you for your comments on your most recent stay with us. I do agree our food is delicious and the atmosphere will only get better with the most recent planned renovations to take place:) Thanks again and can't wait for you to join us again!

Reviewed 14 February 2016

The staff at this hotel is top notch. I have been a guest regularly over the past three years. Everyone who works here has a smile on their face, a genuine in their offer to help and go above and beyond. When I forgot my iPad in my room they ran it to the airport for me. I cannot say...

Review collected in partnership with DoubleTree by Hilton
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Thank Sarah M
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Sarah M., Thank you so much for taking to the time to give your feedback! We are always striving to go above and beyond for our guests so I am so happy to hear that you enjoyed your stay here! We hope to see you again when you are in Rochester!

Canberra, Australia
Reviewed 10 February 2016

We stayed there for two nights in 2015. The place needs a lift up, the walls are too thin, the atmosphere is sometimes more that of a motel, with rooms facing indoor. The fire alarm rang and we got stuck outside in the cold for more than 30 minutes (a poor lady was in her bathrobe).

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1Thank mvtmjsun
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Solenec19, You will be glad to hear we are in our second phase of our two phase renovation, this will include the atrium area, restaurant, ballroom and lounge area. You are correct we do have inside rooms which face the atrium garden and overlook the pool. I do want to apologize for the Fire Alarms going off, although our...

Reviewed 8 February 2016

Great room. I was there for a conference and the food was excellent. Great location, too. Everyone I met was very welcoming, saying hello or offering to help just in passing. Nice pool, and convenient lounge.

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Thank Debra S
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Debra S. Just wanted to thank you for sharing your experience with the Tripadvisor family. We truly enjoyed having you stay with us, and we look forward to seeing you the next time you are in town!

Florida
Reviewed 7 February 2016

We spent one night at Double tree. It was clean and staff were great. I recommend this hotel if you are traveling to or passing-by Rochester. By the way, the hotel is located at the Jefferson Rd. Lots of restaurants are located on the Jefferson Rd at a walking distance.

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Thank SteveOrlandoFL
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear SteveOrlandoFL, Just wanted to say how much we appreciate you staying with us during your travel. I wanted to thank you for your kinds words about my team and our hotel, we hope to see you again soon, maybe on your return trip though Rochester?

Beaverton, United States
Reviewed 1 February 2016

If you are looking for a clean, warm and well kept place to stay, I do suggest the Doubletree by Hilton - Rochester. Though II was here on a business trip, I really enjoyed my rooms and meal service here. Everything is meticulously clean, and the staff is awesome. Great for business or group trips!

Review collected in partnership with DoubleTree by Hilton
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Thank Edith S
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hi Edith S, Just wanted to thank you for your latest review and kind word about my team and our hotel. My team, along with myself are looking forward to seeing you again in the near future! We appreciate your support and selecting us as your hotel of choice while in the Rochester area:)

Lambertville, New Jersey
Reviewed 26 January 2016

I was traveling to Rochester for a series of meetings and was arriving later in the evening for early meetings in the area. I had ordered packets at the FedEx around the corner only to realize I had not chosen the FedEx I thought I did. Long story short the staff at the DoubleTree went out of their way to...

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Thank Bethanie P
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Bethanie P, Thank you for choosing the DoubleTree by Hilton for your accommodations while in Rochester. I am so glad that our staff members Melissa and Daniel took good care of you! We are always striving to go above and beyond for our guests! Melissa and Daniel are both great assets to our company and we Thank you for...

Niagara Falls, Canada
Reviewed 25 January 2016

Rooms over look the pool the hotel is clean and close to malls and lots of restaurants. Enjoyed our stay and look forward to returning. Great for Hockey tournaments kids were allowed to play mini sticks they kept our team together. Very nice the food was good and the staff were great!

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Thank Palms4Me
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Palms4Me, We are glad that you enjoyed your stay here while you were in Rochester for your hockey tournament. We truly enjoy having groups such as yours at our hotel! We hope to see you again when you are in Rochester!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $175 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always go for a balcony room if you can, they are quieter and have a great view overlooking the hotel atrium”
 of 5 bubbles NickHudson315, 21 Mar 2017 | Read review
“Stay elsewhere. Because they lie. Although I complained politely, both at desk and via phone when service was returned, nothing offered.”
 of 5 bubbles Nohelpat800, 14 Mar 2017 | Read review
“Odd numbered rooms keep you away from the atrium but we had no issues being in an even numbered room.”
 of 5 bubbles cathyd552, 1 Mar 2017 | Read review
“Ask to stay on a room that does not face the open lobby”
 of 5 bubbles Queen_0f_Oakville, 14 Feb 2017 | Read review
“The Junior Suite is fantastic!”
 of 5 bubbles Tampachris25, 22 Jan 2017 | Read review
5 of 5