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Residence Inn Rochester Henrietta

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Residence Inn Rochester Henrietta
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228 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Rochester Henrietta
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Showing 227: English reviews
Chillicothe, Illinois
Reviewed 28 September 2016

Our suite was great! Easy to get to, clean, well laid out, so modern. Staff are friendly and helpful. It's nice to have a kitchen, separate bedroom, and useful work area. Bed was heavenly comfortable.

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Helpful?
Thank Roberta H
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

We are so glad to have a newly renovated property and that you were able to enjoy our new rooms. We hope that you will stay with us in the near future.

Reviewed 18 September 2016 via mobile

Me and 7 of my colleagues flew all the way from Kenya and luckily found ourselves at this hotel. My four months stay at Residence Inn, Henrietta can only be described as Magnificent! The staff were very kind and friendly to us and ensured that we got the best that Rochester has to offer. I am planning to visit again...

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Helpful?
Thank Omaore
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Omaore thank you and your colleagues for staying with us. It truly was a pleasure having you with us and I truly hope that you return. Much success and happiness!

Toronto
Reviewed 7 September 2016

I am not often surprised by a hotel, but this one surprised me. This hotel has been recently built/renovated and still smells of brand new. The rooms are extremely spacious, clean, modern and have all amenities, including popcorn :) I loved the large living room space and the clean, modern lines. The hotel is close to any store you could...

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Helpful?
Thank GlobalCitizenM
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

We are glad that we were able to surprise you and that you were able to experience our great hotel. We are so happy that you were able to stay with us and hopefully will return soon.

Rochester, New York
Reviewed 7 September 2016

I would say by now we are Residence Inn aficionados, we have stayed in many over the years in many different locations. We prefer the Marriott brand of hotels and especially the Residence Inns because they are spacious for our family of 4 and having a kitchen is a must when you have a picky family that doesn't do well...

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Helpful?
Thank Arketekchic
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Thank you so much for your kind words. It is great to know that you and your family had such an outstanding experience a the hotel and able to use all of our amenities. We hope that you will stay again hopefully during a school break. Again many thanks.

Fort Myers, Florida
Reviewed 31 August 2016 via mobile

1st I have to commend Celeste who runs the breakfast room so helpful and nice keeps everything stocked and it is a busy place! She deserves a raise!! They have gone through several years of building a new tower, remodeling the existing tower and testing down old reception breakfast area It's almost done! We had king suite in "old" tower...

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Helpful?
Thank Becky V
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Becky V we are so glad that you enjoyed the new tower and lobby area. We are so proud of the renovations and the new hotel. We look forward to seeing you again.

Great River, New York
Reviewed 27 August 2016

Had to book a stay here last minute during a road trip in upstate. I specifically looked up a stay at a pet friendly hotel and noticed the rate was for $135 (not including taxes), Booked the hotel and had a confirmation page that stated my total as $154 after taxes. I called hotel immediately after as I was losing...

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Helpful?
Thank Traysii
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Dear Traysii. thank you for taking the time to share your comments on Trip Advisor. In reading the events of your stay you obviously had to deal with several unforeseen issues, I would welcome the opportunity to speak to you further about this. Please feel free to call me at 585-272-8850 I look forward to speaking to you further concerning...

Welland
Reviewed 21 August 2016

We were looking for a place to stay for the weekend, and we noted that the management of this facility usually responded to TripAdvisor reviews. That is a good sign, so we booked. We enjoyed an enthusiastic and efficient reception making check-in smooth and easy. Later in our stay, they pleasantly helped sort out some minor housekeeping issues. The breakfast...

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Helpful?
Thank Professor04
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Professor04- I am glad that you were able to stay with us and have an enjoyable experience. As a newly remodeled property we appreciate all the feedback that we can get in order to provide a great product and quality service. Thank you for staying with us!!!

Londonderry, New Hampshire
Reviewed 19 August 2016

As Residence Inn's go, this one is basically brand new. The rooms are spacious. Wonderful pool and exercise room. Breakfast was the usual, and good. If you need a full kitchen for a few days, this is an excellent place. New wireless door locks. I had a problem with my keys, and they sent maintenance, Francisco, up right away to...

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Helpful?
Thank JR_Kemet
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

JR_Kernet, Thank you for your comments. I am pleased that our property exceeded your expectations and Francisco assisted you efficiently. Thank you for choosing the Residence Inn Rochester and we look forward to serving you in the future.

Woodbridge, Virginia
Reviewed 18 August 2016

The hotel had some construction near the entrance but did not affect us. Check in was smooth and fast. Room was well appointed and clean. Breakfast had a lot of options. Only nitpick would be that the juice machine is inconsistent. The first day the cranberry juice was very watery. The second day, the apple juice was 95% water and...

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Helpful?
Thank 2Rismo
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

2Rismo, Thank you for your comments. We will be addressing the juice dispensing unit to ensure it is functioning properly. I deeply apologize if this caused any inconvenience during your stay with us. If there is anything else I can assist you with please contact me directly and I would be happy to speak with you. Thank you for choosing...

New York City, New York
Reviewed 10 August 2016 via mobile

We visited the Residence Inn coming back from a vacation, and we were pleasantly surprised. It's been a long time since I've stayed in the Residence Inn, and I'll be back based on this experience. The Good: This was anew hotel, and the rooms and appliances were brand new. Also, all of the staff members were welcoming and friendly. Finally,...

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Helpful?
Thank FoxFrancis
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

FoxFrancis, Thank you so much for your comments. We are thrilled that you enjoyed your stay with us. I will be sure to pass on your kind comments to your staff. We hope to see you back again soon.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service

Additional Information about Residence Inn Rochester Henrietta

Address: 1300 Jefferson Rd, Henrietta, NY 14623-3197
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $199 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Rochester Henrietta 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Residence Inn Rochester Hotel Rochester
Rochester Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Rochester Henrietta staff and other travellers.
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Questions? Get answers from Residence Inn Rochester Henrietta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All goodwill seemed to be quiet.”
 of 5 bubbles 397TrishA, 8 Jan 2017 | Read review
“All the rooms are great - I stayed in the 2 bedroom suite initially and now I stayed at the studio King and both rooms were super spacious!”
 of 5 bubbles lchum2015, 31 Oct 2016 | Read review
“ask to be in the Tower. Join the Marriott Rewards Programme”
 of 5 bubbles johnandmarty, 17 Oct 2016 | Read review
“4th floor was very quiet!”
 of 5 bubbles CouponVinny, 4 Oct 2016 | Read review
“Ask questions regarding your stay prior to booking”
 of 5 bubbles Traysii, 27 Aug 2016 | Read review
5 of 5