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    Extended Stay America - Rochester - Henrietta

    700 Commons Way, Henrietta, NY 14623-3147
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    US$81
    US$81
    US$81
    Traveller (18)
    Room & Suite (13)
    Dining (1)
    Overview
    • Excellent23%
    • Very good31%
    • Average20%
    • Poor10%
    • Terrible16%
    Travellers talk about
    “grab and go” (12 reviews)
    “granola bars” (3 reviews)
    “front desk” (23 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Rochester - Henrietta
    Special Offer: Save up to 10% TODAY!
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    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (109)
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    1 - 5 of 109 reviews

    Reviewed yesterday

    I am confounded by how this place has anything more than a 1 star review. My husband I booked a non-smoking room and arrived to find a filthy hotel room filled with smoke. When we asked to switch rooms we were informed that it could...More

    Thank beccavz
    Hotel's Favourite
    Reviewed 4 October 2016

    Great room, comfortable bed, plenty of space! Unfortunately I was only there to sleep and leave early this morning, but the room was absolutely great for a more extended stay. Very friendly front desk staff!More

    Thank Dave H
    Response from Manager_11525, Manager at Extended Stay America - Rochester - HenriettaResponded 11 October 2016

    Your feedback is important. Thank you for sharing. All the positive comments about the room, the space, and the stay you had at our hotel are satisfying. We are glad to provide you with quality accommodations and customer service. Thank you again for your review....More

    Reviewed 5 days ago

    Prepaid for room and charged again at check in, informed at check out. Now have to wait 7 to 10 days for it to be refunded to my card. 👎I won't stay again due to this. Rooms were clean, hotel was in a convenient location....More

    Review collected in partnership with Extended Stay
    Thank 108jonathany
    Response from 00esa, General Manager at Extended Stay America - Rochester - HenriettaResponded 4 days ago

    Jonathan, we certainly apologize for the service issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team...More

    Reviewed 2 weeks ago

    I wouldn't recommend this hotel to friends or family. The rooms wasn't clean we didn't get room service to clean our rooms. Rooms had an bad smell like smoking when it was an none smoking room. This was just bad experienceMore

    Review collected in partnership with Extended Stay
    Thank 687kareemw
    Response from 00esa, General Manager at Extended Stay America - Rochester - HenriettaResponded 2 weeks ago

    Kareem, I am so sorry we did not live up to your expectations. We definitely have processes in place to make sure that every room is thoroughly cleaned to the highest standards. We are committed to making sure that these procedures are followed to ensure...More

    Reviewed 2 weeks ago

    I visited Rochester for work and booked, through Priceline, two nights (July 7-8) at this hotel at $125 per night, with all the fees. I arrived tired at about 9:00 p.m. after a six-hour drive from PA and needed a quiet sleep to wake up...More

    Thank Dar J
    Response from 00esa, General Manager at Extended Stay America - Rochester - HenriettaResponded 2 weeks ago

    I am so sorry to read your review. We want all our guest to leave with a home-like experience, and we definitely missed delivering this while you were here. What you encountered does not meet our standards either. We take the cleanliness of our rooms...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Laundry Service
    • Room amenities
    • Microwave
    Details
    • Price range
    • US$81 - US$108 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 127
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Extended Stay, Hotels.com, Priceline, Travelocity, Hotwire and Cheap Tickets so you can book your Extended Stay America - Rochester - Henrietta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • Finger Lakes >
    • Henrietta
    • Also Known As
    • Extended Stay Rochester ,
    • Extended Stay America Rochester ,
    • Rochester Extended Stay
    Add Photo Photos
    Traveller (18)
    Room & Suite (13)
    Dining (1)
    Hotel & Grounds (12)
    Bathroom (3)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Anne .
    25 June 2016|
    AnswerShow all 2 answers
    Response from Melodie H | Reviewed this property |
    Yes, the wi-fi is free in the rooms. They will give you a code when you check in. You just need to sign in to ESA and enter the code given
    0
    Votes
    CuriousS1
    7 June 2016|
    AnswerShow all 3 answers
    Response from Manager-BKL | Property representative |
    ESA has been around for over 20 years. We have guests who stay nightly, weekly and monthly. Kitchens are our featured amenity. Our staff is very tenured, it is a great company to work for.
    0
    Votes
    Room Tips
    "Don't stay here."
    Read review
    "If you must stay here, demand a non-smoking floor."
    Read review
    "there are 3 floors and an elevator, so whatever."
    Read review
    "We had room 204, at the back of the hotel. Away from reception, but quiet."
    Read review
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