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Comfort Suites Rochester

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146 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Kearny, New Jersey
Reviewed 12 October 2013

Here visiting our son in RIT. Booked the Comfort inn because the one we stayed in last time right next door was full. Where do I start?! Dirty bedspread, marks on the walls, dust over TV & mirror, Coffee maker was never cleaned, breakfast was terrible. Paying $200 a night and not worth it. What a rip off. Will never...

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Helpful?
Thank JHA112465
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Buffalo, New York
Reviewed 1 September 2013

My experience mirrored other positive reviews. Staff was friendly and courteous. The room was clean and amenities such as fridge, coffee and coffee maker, microwave, and free wireless were appreciated. Breakfast was typical for free hotel offerings-yogurt, sausages, beverages, toast, cereal, bagels, etc. and a waffle maker. As with a previous reviewer, the sofa bed is barely sufficient for a...

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Helpful?
1Thank cje123
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon if or when...

Vermont
Reviewed 25 August 2013

We stayed here twice for one night at a time, a few nights apart (in different rooms) The rooms were clean, reasonably spacious and nicely arranged. The hotel offers free parking, breakfast and internet. The breakfast was typical of restaurants of this quality (quite good, including the make-your-own waffle stations) and the internet was easy to access and relatively fast....

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1Thank VermontPurple
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon if or when...

Indianapolis, Indiana, United States
Reviewed 22 August 2013

The desk staff was tremendously friendly and efficient during check-in and check-out. They even called the room to make sure everything was ok. The room and bed were very comfortable. Our only issue was a somewhat noisy refrigerator, which we didn't need so we unplugged it. The room itself was very quiet.

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Helpful?
Thank Becki M
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience...

Toronto, Canada
Reviewed 20 August 2013

Stayed here with my son for one night. It is a very well maintained property, clean throughout. The room was in very good condition and the bathroom looked like it was recently renovated. Great linens, pillows, etc. Spacious and elegant room. Breakfast was included and pretty good. Convenient location close to major highways and close to Marketplace mall.

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Thank md111
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

We would like to thank you for taking the time to complete an online review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Brent...

Grand Haven, Michigan
Reviewed 28 July 2013

Hotel was from the Traveler's magazine we found at a gas station. It was offered as a walk in rate of $94. We called ahead. It was well worth the few extra dollars. Rugs were clean, beds, comfortable - bathroom spotless. Front receptionist was extremely helpful - got us some fresh fruit at night as a snack. They have a...

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Helpful?
Thank Geo D
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for your recent review of the Comfort Suites Rochester. I am glad that we were able to meet all your needs during your trip and hope to see you again soon. Brent Palmer General Manager Comfort Suites Rochester/Henrietta 585-334-6620

Illinois
Reviewed 10 July 2013

Great price discounted) and a good sized from for 2 adults and 2 people. Whole places seems pretty new. Bathtub/shower very new and clean (always a nice things with two toddlers). Pool has warm water and the room it is in has great ventilation so it's not like a sauna when you go in. Very clean pool room with ample...

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Helpful?
Thank tb2011
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for your comments. I am glad that your family was able to enjoy our hotel and our indoor pool during your visit to Rochester. Our location to so many great restaurants and spacious rooms make us a great place for families to stay. I hope to see you again the next time you come to Rochester. Brent Palmer...

Royal Oak, Michigan
Reviewed 6 June 2013

Only about five minutes off the NY State Thruway, the Comfort Suites Rochester has a good number of things going for it. Clean beds, TVs were HD but annoyingly only about half the channels as advertised were in reception. Wi-fi was free and strong signal. Best for a quick overnight stay as there are nicer options in the Rochester area....

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Helpful?
Thank John H
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Brent Palmer...

Dhahran, Saudi Arabia
Reviewed 1 June 2013

We were group of four adults stayed here for couple of nights as we had meeting in RIT as well as a day trip to Niagara Falls. The location of the hotel is about 10 miles from downtown Rochester but very close to Marketplace Mall and about 10 minute drive from the airport. The hotel is pretty decent and rooms...

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Helpful?
Thank Sekerdey
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for allowing us to host your group while in Rochester, NY. Our location makes us a great place to stay if you want to visit our many Universities in Rochester and being so close to the thruway makes it great for day trips to Niagara Falls or any of the other amazing attractions in upstate New York. Again,...

North Ridgeville, Ohio
Reviewed 15 May 2013

We always stop here enroute to Boston-staff is helpful, rooms are clean and quiet. Bathrooms could use some updating tho have always been clean. Good water pressure even on upper floor. Only issue we have had is finding somewhere to eat after 10pm on a weekday

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Helpful?
Thank Lynne H
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

We would like to thank you for taking the time to complete an online review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Comfort Suites of Rochester. This 100% nonsmoking all suite property is conveniently located near I90 and I390 just minutes away from downtown, the Erie Canal, and the Rochester Institute of Technology. Let our staff treat you to the finest hospitality in Western New York. Enjoy our delicious complimentary hot breakfast, free WIFI, and indoor pool and spa. ... more   less 

Additional Information about Comfort Suites Rochester

Address: 2085 Hylan Dr, Henrietta, NY 14623-4219
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $142 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Rochester 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Suites Rochester Hotel Rochester
Rochester Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Rochester staff and other travellers.
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Questions? Get answers from Comfort Suites Rochester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one not near noisy kids, unless you have noisy kids.”
tu2rgirl, 2 Jul 2016 | Read review
“Got it on hotwire 2 1/2 star suites in Henrietta NY, Should be a 3 star.”
dealr, 11 Jun 2016 | Read review
“Get there early”
ericg0wins, 4 May 2016 | Read review
“Free Breakfast”
brandondaycaden, 23 Mar 2016 | Read review
“Anywhere would be just great”
121ronir, 7 Jul 2015 | Read review
5 of 5