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I stayed in this hotel for the last weekend of May... dirty pool, very bad service in general, front desk personnel unable to do anything right, the room smelled like dirty pamper, our privacy was broken twice, first by opening the door room with no...More
Response from Managementqro, Public Relations Manager at Holiday Inn Queretaro Zona DiamanteResponded 1 week ago
Thank you so much for taking the time to share your thoughts about your recent stay with us at the Holiday Inn Querétaro Zona Diamante; we strongly believe that our clients´s feedback is the best tool to realize where we are right or...More
Arrive at 2:10 pm room not ready, Spyre member. They claim that have a gym its out of order 4 months now, at least must be informed in the web page, isn't. The drain in the shower doesn't work, flood out all the bathroom evrytime...More
Thank Andre O
Response from IHGService, Guest Relations Manager at Holiday Inn Queretaro Zona DiamanteResponded 11 May 2017
Hi Andre O,
Thank you for your recent stay and for being a loyal IHG Rewards Club Spire member. I sincerely apologize for the inconvenience you have experienced due to our bathroom shower, in-room television, food served, and our fitness center being unavailable. We always...More
This place was one of the worst experiences on any hotel in my life, we were in Queretaro for my children swim meet and we booked here because it was close to the park. There was only one elevator working and it was used mainly...More
Response from Marc0Ant0ni0M, Guest Relations Manager at Holiday Inn Queretaro Zona DiamanteResponded 24 November 2016
Thank you for your comments, we are working on a full renovation and soon the rooms and public areas will be offering a whole new option.
We hope you could give us the chance to stay with us again and taste the new...More
Rooms smell and are dirty
Old furniture even for platinum members
Food carpaccio ok steaks really bad
Service ask how food was
I said not good and he walks away ?
Best is the view over the city see picMore
Thank Heinrich H
Response from Marc0Ant0ni0M, Guest Relations Manager at Holiday Inn Queretaro Zona DiamanteResponded 31 October 2016
Thank you for your comments, we are working on a detailed renovation of the rooms and soon weill have a brand new option to every guest. We´ll talk to the F&B department about your comment and will ensure the quality on foon and...More
Too many things doesn't work properly is visible the wear out. damage in rooms walls, furniture the same. Staff is OK , even not well trained they try to cooperate. The location is far from down towm no walking distance atractions.
Internet is OK.More
Thank Andre O
Response from Marc0Ant0ni0M, Guest Relations Manager at Holiday Inn Queretaro Zona DiamanteResponded 5 July 2016
Good day and thank you so much for your comments, we´ll do our best effort to reinforce the maintenance program and keep the rooms in the high quality standards that have been a constant in our Hotel.
We look forward for welcome you back soon....More
US$74 - US$108 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Central Mexico and Gulf Coast >
Also Known As
Holiday Inn Queretaro Zona Diamante Hotel Queretaro ,