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Lack of transparency...spa boarded up with no notice. We even called, by phone, to book and this information was not shared with us. Wasn’t shared with us upon check-in either. This was the reason why we booked at this location. Many other deals, close by,...More
Thank Kasey D
Response from Teri T, General Manager at Hilton Garden Inn IthacaResponded yesterday
We are quite sorry the lack of a spa impacted your recent stay with us. If you would please share with us where you saw a spa/hot tub advertised for our hotel we would greatly appreciate it. The spa was removed over 18...More
Enjoyed our stay at this immaculately clean Hilton Garden Inn. Although beds were not as comfortable as the Marriott's we have stayed in. Breakfast though was much better with cooked-to-order omelettes in addition to the standard Buffet fare. Would definitely stay at this hotel again....More
Response from Jason H, Manager at Hilton Garden Inn IthacaResponded 3 weeks ago
Thank you for sharing your experience from your recent stay with us. I apologize the bed was not as comfortable for you and will have our Director of Housekeeping make sure it is in good condition, if not we'll certainly have it replaced....More
This hotel is located right in downtown Ithaca, making it a very convenient location to Cornell University.
1. Hotel is either new or recently renovated (I am not sure), cause the lobby is really beautiful. And the rooms look very tidy.
2. The 2...More
We stayed early Feb. I treated my cousin to a night away in Ithaca, a location which she seems to have a fascination for. We chose the Hilton Garden Inn due to the location - proximity to The Commons. I also factored in that they...More
1 Thank ParlorCity
Response from Jason H, Manager at Hilton Garden Inn IthacaResponded 3 days ago
Thank you for taking the time to share your experience from your recent stay with us. I'm glad to hear our location and room made your visit relaxing and comfortable for you and your cousin. I apologize for the few small hiccups you...More
I was provided exceptional service in a very well run hotel that should be a case study for the nearby hotel school. The staff was incredible. I told my college aged son he should note the experience for its unusual level of service and attention...More
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Response from Jason H, Manager at Hilton Garden Inn IthacaResponded 1 week ago
Thank you for taking the time to share your recent experience with us and for your kind words! Our staff work hard every day to make sure each guest is well taken care of and I'll give them all a big thanks for...More
We have two options for parking, both are in the parking garage on the corner of Tioga St and Seneca St. Self parking is complimentary and valet is available for $15.00 per day plus tax. We encourage all our guests to pull... More
We have two options for parking, both are in the parking garage on the corner of Tioga St and Seneca St. Self parking is complimentary and valet is available for $15.00 per day plus tax. We encourage all our guests to pull their vehicles up to our valet lane on Seneca St, even if they decide to self park. At check in, we give our self park guests a pink hangtag to place in their rear view mirror so the garage doesn't ticket them for parking in our Hilton spots.
Breakfast is $10.95 per person plus tax. It is a hot and cold buffet with cooked to order items from our chef, such as fresh made omelets.