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Best Western University Inn

1020 Ellis Hollow Rd East Hill Plaza, Ithaca, NY 14850-2808
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (75)
Room & Suite (152)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#13 of 23 hotels in Ithaca
Welcome to Ithaca. The Best Western University Inn is located just minutes from Cornell University, Ithaca College, Cayuga Lake and more. It is perfect for visiting nearby campuses, exploring Ithaca's outdoor activities or staying in town for business. Ithaca is home to many activities, attractions and adventure. Outdoor enthusiasts will love the fishing, swimming, hiking and biking around Cayuga Lake. Food lovers will enjoy Finger Lake wineries and the Ithaca Farmers' Market. Families will be able to enjoy visiting students attending school nearby, exploring Greek Peak Ski Resort & Water Park and spending the day at a NASCAR® race. Other attractions just outside the Best Western University Inn also include Cayuga Lake Cruises, Hillendale Golf Course, Discovery Trail, Downtown Ithaca Commons and more. Inside this pet-friendly Ithaca hotel, guests will find 101 spacious, well-appointed guest rooms - each complete with cable satellite television, mini refrigerator and high-speed wireless internet. For guests wanting a little more, some of our rooms come complete with whirlpool tubs. Other Best Western University Inn amenities include a complimentary deluxe continental breakfast each morning, a sparkling outdoor swimming pool and on-site fitness center. Guests staying at the Best Western University Inn will also appreciate this Ithaca hotel's complimentary Airport and Cornell shuttle, on-site business services and a close proximity to local businesses and universities, including Cornell University Animal Hospital and Ithaca College Whalen School of Music.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Outdoor pool
Breakfast available
Breakfast buffet
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Coffee / tea maker
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
Hotel links
Special Offer:Up to $100 in Gift Cards
640Reviews7Q+A59Room tips
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Popular mentions
Katherine M wrote a review Jun. 2021
Clinton120 contributions54 helpful votes
Hotel's Favourite
We stayed here for three days and were pleasantly surprised from the minute we opened the door. Our room was spotless and more spacious than we expected with a fireplace and comfortable beds. The bathroom was quite large with plenty of hot water and fluffy towels and we each had our own sink. This would be a perfect room for a family or two couples rooming together. This location was on one of the many hills above Cornell University (the university owns the land the hotel is on) and a bit hard to find by gps late at night. The wifi was adequate for our needs and there were plenty of plugs for electronics. Breakfast was a typical BW "to go" bag during the end of covid restrictions in NY. The staff were all very pleasant and professional. The location is a bit isolated from the center of Ithaca but there are a few restaurant choices in the shopping center nearby if you don't want to fight for parking in Ithaca. There was plenty of parking and the hotel was laid out with a few separate banks of rooms. Our bank of rooms was the furthest from the lobby but was very secluded and quiet. This was the largest room we every stayed in without a large price tag. We would definitely stay here again.
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Date of stay: May 2021
2 Helpful votes
Meg K wrote a review Mar. 2021
Wall Township, New Jersey6 contributions1 helpful vote
The hotel cancelled our reservation due to Cornell “buying out the property for a month”. However, we were never contacted about the cancellation. When we arrived the front desk, Anna was very hostile towards us when we tried to check in. Apparently it was our fault that we were never contacted about the cancellation because we did not provide our proper information when making the reservation? She quickly mentioned walking us to another hotel but never actually came through with that offer. After an unnecessarily aggressive further conversation and calling to “contact the manager”they were able to accommodate us for the 1 night of our reservation in the hotel. After asking for a business card for the manager I was told “Oh she didn’t leave any but her name is on the door, Terry Terry”. I don’t think I have ever been treated so poorly while being a guest at a hotel. The scenario should not have happened especially if they were going to accommodate us anyway. When we finally got to a room it smelled terrible of smoke and hardly looked cleaned. There was a mini alcohol bottle by the bed, broken furniture, smeared dirty windows, ripped cups and dirty coffee makers rusty bathtub, blood on the shower curtain, and a constantly running toilet. I would not recommend this property or their customer service. I was told nothing could be done for us or any offers be made so I want others to know and beware of selecting this property, good value or not.
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Date of stay: March 2021Trip type: Travelled with family
1 Helpful vote
bfnt wrote a review Feb. 2021
Trumansburg, New York61 contributions29 helpful votes
Wife and I stay at a hotel in Ithaca for the super bowl each year. So this year we went to Best Western University Inn. After reading some poor reviews we had some trepidation at check in. Check in was quick,easy and followed the covid rules. The room was clean and spacious,bathroom up to date. But, the hot water was not very hot. The bed had seen better days. For just $50 a night we could not complain. If your looking for a clean room on a budget price this is hard to beat.
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Date of stay: February 2021
Response from Best Western Inn, Sales at Best Western University Inn
Responded Feb. 9, 2021
Thanks for your feedback. we do apologize about the bed comfort, but do appreciate the comments on the room and bathroom. We hope to see you again in the future.
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cathie315 wrote a review Feb. 2021
Utica, New York1 contribution
The internet security is outdated. Kept getting security error when trying to connect for work and my kids try to connect to school. Even my personal device got the same error. On top of that no microwave in the room. By I made it from the microwave in common area go outside and back to my room my food is cold.
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Review collected in partnership with Best Western
Date of stay: January 2021
Sleep Quality
Trip type: Travelled on business
Response from Best Western Inn, Sales at Best Western University Inn
Responded Feb. 2, 2021
We are sorry about your experience. Out internet is provided by an external service. We are trying to improve that service every time we get reviews. We do have extra microwaves on request. Please let us know should you return and we will be happy to have one available.
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Fred F wrote a review Dec. 2020
Watertown, New York3 contributions
We stay at the Best Western University Inn 2-3 times a year as we visit Cornell Vet Hospital for our dog’s Vet appointments. It is convenient to Cornell and surrounding amenities. The Manager Terry Terry and Staff are professional, courteous, and compassionate to our needs and that of our beloved little dog under Cornell Vet Care. We highly recommend to all.
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Review collected in partnership with Best Western
Date of stay: December 2020
Sleep Quality
US$57 - US$194 (Based on Average Rates for a Standard Room)
best western university hotel ithaca, best western ithaca, ithaca best western
United StatesNew YorkFinger LakesIthaca
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Frequently Asked Questions about Best Western University Inn
Which popular attractions are close to Best Western University Inn?
Nearby attractions include Cornell University (2.0 km), Ithaca Falls Natural Area (3.2 km), and Cascadilla Gorge Trail (2.7 km).
What are some of the property amenities at Best Western University Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western University Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western University Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western University Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western University Inn?
Conveniently located restaurants include Purity Ice Cream Co, Wegmans, and MIX Kitchen and Bar.
Are there opportunities to exercise at Best Western University Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Best Western University Inn have an airport shuttle?
Yes, Best Western University Inn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western University Inn?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western University Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western University Inn offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.