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Quality Inn

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203 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Rome
Reviewed 16 July 2014

Bathroom pictures are posted. The breakfast was non-existent.When I asked if there were any scrambled eggs I was told no. There was some sausage and bacon out but nothing else to eat with it. There was an out of order sign on the waffle maker with a burnt and dry waffle still stuck in it. There was a few breads/bagels...

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Helpful?
2Thank RChristm
Jennifer F, General Manager at Quality Inn, responded to this review

VChrist, This is very poor on our part for allowing you to have an experience with us like that. Our staff tries to rise above expectations and in this case we did not. I apologize for you experience and we will be correcting the issues. Thank you for passing this info on for us to use. Best, Jennifer Foster GM

Boston, MA
Reviewed 22 June 2014

Overall this was a good stay. We were satisfied with our accommodations and the rest of the hotel. The staff was friendly and helpful. The gentleman that ran the breakfast station was particularly friendly. The rooms are mostly renovated. Rooms with 2 queen beds felt just a bit cramped with the large dresser, TV, and desk with chair, but it...

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Helpful?
1Thank Vision337
Jennifer F, General Manager at Quality Inn, responded to this review

Vision337, Thank you for complimenting our staff. They are an exceptional group of people. I will pass your comments on to our breakfast individual Angelo as well. He is wonderful to have in the morning. We are close to everything as you stated, a great location for everything Ithaca. We are looking into the AC issue you experienced in the...

Granite Falls, Washington
Reviewed 9 June 2014

The toilet in our room had not been cleaned and there was mold on the shower curtain. We paid $160/night for the room -- we expected a clean bathroom. The breakfast selection wasn't overwhelming. The only positive I could say is that the man who greeted us at check-in was very friendly.

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Helpful?
1Thank TracyWfromWA
Jennifer F, General Manager at Quality Inn, responded to this review

Dear TracyWfromWA, Thank you for complimenting our desk person upon check in. I appreciate all feedback, good and bad. There is always room for improvement. I am upset to hear the rest of your comments. I do expect much more from the staff. I apologize for the inconvenience you encountered while staying with us. I will be using your comments...

Aston
Reviewed 28 May 2014

We checked in with Josh. He was just wonderful, friendly as could be. We soon met Sarah, also a great person. Both of them were helpful and knowledgeable with info about the area. They both treated us like old friends. The next morning the woman who took the omelet order as well as the cook were also very friendly and...

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Helpful?
1Thank 443GhH
Jennifer F, General Manager at Quality Inn, responded to this review

Dear 443GhH, Thank you so much for complimenting Josh, Sarah and our morning breakfast individuals. They are a great group of people. We are very proud to have them all here. They are exceptional. Thank you for staying with us. We look forward to a return visit. Regards, Jennifer Foster General Manager

Weston, Florida
Reviewed 24 May 2014

Saying this place is average is only because shabby has become the new average. At least the staff were pleasant, if a bit chatty, and you can have breakfast. Like so many of the lodgings available in Ithaca the prices can be called nothing but exploitative. I would stay there again if nothing else were available.

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Helpful?
1Thank Bruce F
Jennifer F, General Manager at Quality Inn, responded to this review

Dear Bruce F, Thank you for the compliment regarding the staff. They are a nice group of people to work with. We are trying to improve the hotel. We are looking forward to renovations. The whole staff is excited for the changes. We do hope you return to visit us once we have completed to see our changes. Best, Jennifer...

Dover, New Jersey
Reviewed 15 May 2014

The Whole staff at this hotel from front desk to housekeeping made me and my whole family feel right at home. Great place to stay close to downtown. would recommend .although not in town to visit cornell or Ithaca college it is about a ten min drive to both campus from hotel and five minute drive to the commons where...

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Helpful?
2Thank 827Karla
Jennifer F, General Manager at Quality Inn, responded to this review

Dear 827Karla, We do have a great location. Close to everything to see and do that Ithaca offers. Thank you for complimenting the staff. They are an exceptional group of individuals and are a pleasure to work with. I will forward your comments to them as well. Thank you. Best, Jennifer Foster General Manager

Buffalo, New York
Reviewed 13 May 2014

I have recently stayed 2 days at this hotel due to my daughter going to college here. The hallway to the rooms look dark and dreary. It takes forever for the bathroom lights to come on. The bed linens are wrinkled as if they just take the linen out of the dryer, stuff them on the housekeeping carts and put...

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Helpful?
Thank Kwalynn
Jennifer F, General Manager at Quality Inn, responded to this review

Kwalynn, Thank you for letting us know. This is not what we expect for our employees, it is disappointing and upsetting to hear this kind of behavior. It is not acceptable or professional. I appreciate your comments regarding our housekeeping department. This is not the standards we hold ourselves to. I will be making changes to fix these issues. Thank...

Reviewed 9 May 2014 via mobile

I stay here frequently on business and I have to say that this is one of the worst Comfort Inns I have had the misfortune of staying at. I'm banking my Choice Points for a trip to Florida which is why I stay here. The room smelled and they put these little air fresheners between the bed and the nightstands...

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Helpful?
Thank Kevin B
Jennifer F, General Manager at Quality Inn, responded to this review

Kevin B, Thank you for posting. I apologize for the inconvenience you encountered when staying with us. It is disappointing to hear we fell below your expectations and ours. We always need to hear feedback to improve ourselves and we will definitely use this to make changes and improvements. Thank you. Best, Jennifer Foster General Manager

Ottawa, Canada
Reviewed 28 April 2014

Booked this at the last minute during a road trip. Very friendly staff at check-in counter. Room was what I expected for the price, though showing a bit of age: air conditioning unit showing a bit of rust and could be repainted, bathroom walls showing a few stains although the remainder very clean. Bed was comfortable with lots of pillows....

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Helpful?
Thank AcadianBeagle
ComfortInn356, General Manager at Quality Inn, responded to this review

AcadianBeagle, We do have a great location. Close to everything. Our staff tries to accommodate every person they meet. I apologize for the AC unit. We are going through and re-painting each one. We hope you stay with us again. Thank you for your review. Sincerely, Jennifer Foster General Manager

ct
Reviewed 14 April 2014

Yup - that's what it is. You're in Ithaca, and you're at a Comfort Inn. Are you in Florida? Nashville? Cincinnati? Nope - you're in in Ithaca and this is the Comfort Inn. The rooms are just like Comfort Inns at all of these other locations so there aren't too many surprises. The front desk is super friendly and very...

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Helpful?
Thank glbtrvler
ComfortInn356, General Manager at Quality Inn, responded to this review

Dear glbtrvler, Thank you for staying with us. Our front staff is a great group of individuals. We have a great location to center Ithaca and the colleges. We are close to everything Ithaca has to offer. We are looking forward to renovations to fix the carpet and a bit of cosmetics and also adding in a new breakfast area....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Quality Inn

Address: 356 Elmira Rd, Ithaca, NY 14850-5115 (Formerly Comfort Inn)
Region: United States > New York > Finger Lakes > Ithaca
Price Range: $129 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Comfort Hotel Ithaca
Comfort Inn Ithaca
Ithaca Comfort Inn
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good room”
 of 5 bubbles dgynew, 30 Oct 2016 | Read review
“No elevator. Request a room on the lower floor if you have accessibility issues.”
 of 5 bubbles muffingal, 12 Oct 2016 | Read review
“If you have mobility issues get a first floor room as there is no elevator.”
 of 5 bubbles PennsylvaniaOnthego, 16 May 2016 | Read review
“Ask for a room by the stairs - I did not see any elevators, but they could have been down the hall.”
 of 5 bubbles patc485, 21 Apr 2016 | Read review
“Rooms are clean and quiet. Nice big yard for dogs. Great people.”
 of 5 bubbles chrismY4551MA, 21 Mar 2016 | Read review
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