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Sheraton JFK Airport Hotel

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Sheraton JFK Airport Hotel
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592 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton JFK Airport Hotel
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Showing 548: English reviews
Saint Louis, Missouri
Reviewed 1 week ago via mobile

I was not impressed by this hotel. The hotel is well decorated and clean. The rooms are nice and the hotel staff overall is nice. The problem with this hotel is that the service you get here is very slow. The airport shuttle took 45min to get us. If you go to the restaurant the food is good but be...

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Helpful?
Thank rwterry3
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear rwterry3, Thank you for sharing feedback in regards to your recent stay at the Sheraton JFK. I was disappointed to read that you did not have a pleasant experience with our shuttle service and restaurant. We greatly apologize for any inconvenience this may have caused. Your feedback has been shared with our operations team to ensure corrective actions are...

Reviewed 1 week ago via mobile

We come here on a regular basis for work. My company gives this hotel a lot of business, but they sure don't act like it. When we come in from JFK, every single time it takes at least 25 minutes to pick us up. Last night we got into jfk at 7:30 and we didn't get picked up until 9:15...

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Helpful?
Thank Kelsey K
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Kelsey K, On behalf off the entire Sheraton JFK team, we greatly apologize for the inconveniences faced while staying at our property. Unfortunately, we had fallen short of our goal to deliver exceptional service. Although our shuttles are only designated for use to JFK Airport only, there are a few alternative methods of transportation that our guests utilize for...

Lexington, Kentucky
Reviewed 1 week ago via mobile

My flight was delayed and Delta gave my 3 vouchers one for sleep and others 2 on food at the Sheraton JFK. Well, surprise surprise, the server didn't take the value off the bill of the vouchers (30$) and the hotel charged me the full amount. I called the hotel few days later and a very rude receptionist told me...

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Helpful?
Thank Casanova855
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello Casanova855, Thank you for sharing feedback in regards to your recent stay. We greatly apologize for the inconvenience faced with meal vouchers. We have informed our accounting team of this issue and will be taking the appropriate steps to reach a resolution. Our team strives to ensure every guest stay is exceptional, and unfortunately we have fallen short. Your...

New York City, New York
Reviewed 1 week ago

This General Manager was cold and unsocial to me in regards to my concerns and needs! He is rude and unmoved by my needs and would seem he could care less about the people that come into the hotel. On the other hand the staff is friendly and caring, I think HE should learn from his staff on how to...

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Helpful?
Thank afg47
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello afg47, On behalf of the entire Sheraton JFK team, we greatly apologize for your experience. We greatly appreciate your feedback and we hope to have the opportunity of delivering exceptional service during your next stay. We strive to create and build positive relations with all of our guests and unfortunately we had fallen short of our goal. Please feel...

Seymour, Connecticut
Reviewed 1 week ago

My wife and I stayed one night and parked for ten at the Sheraton JFK, The room was clean and comfortable and our dinners were better than expected. The desk staff was cheerful and helpful as was the valet who parked our car across from the entrance. Upon return I simply walked from the desk to my car and drove...

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Helpful?
Thank jrwets
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello jrwets! Thank you for sharing such positive feedback about your stay at the Sheraton JFK. We're delighted that we were able to deliver such a pleasant experience. We understand that traveling before vacation can be a hassle in itself. We are dedicated to providing comfortable and friendly accommodations to send our guests off on vacation with a smile! :D...

London, United Kingdom
Reviewed 1 week ago

Convenient hotel close to JFK, rooms are spacious, friendly service and go club for the extra drinks, nibbles and nice work area. Facilities are fine and there is a half hourly shuttle bus to the airport.

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Helpful?
Thank brough15
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello brough15! Thank you for sharing feedback about your stay at the Sheraton JFK. We're delighted that our facilities and amenities were accommodating during your travels. Our team strives to ensure each guest experiences a comfortable and memorable stay. Your feedback is integral in our continuous efforts to enhance the guest experience. We look forward to seeing you again when...

Reviewed 1 week ago

Very helpful and thoughtful staff, cleanliness of accommodations. Good food. The Reception staff were extremely helpful. Denisha was the lady that managed my check in experience seamlessly and thoughtfully.

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Helpful?
Thank Clever Z
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello Clever Z! Thank you for sharing such positive feedback about our property. The superstars on our team such as Denisha, take great pride in delivering an exceptional guest experience. We're committed to catering to our guests' needs and ensuring a comfortable and memorable stay. We look forward to seeing you again when your travels bring you to the JFK...

Bangkok, Thailand
Reviewed 2 weeks ago via mobile

I have stayed at this hotel several times and would most certainly recommend it to anyone needing to be near JFK. Charlette, at check in, successfully managed to take care of multiple requests by me during check in and again later when I needed assistance with more requests. Usually I check in, go to the lounge, and then not be...

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Helpful?
Thank Jeff_in_FRA
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello Jeff_in_FRA! Thank you for your wonderful feedback and being a loyal Sheraton JFK guest! Our team takes pride in delivering an exceptional guest experience. Charlette is one of our gems and we're delighted that she was able to be of great assistance during your stay. We take great pride in catering to our guest's needs and delivering the "wow"...

Dover, Delaware
Reviewed 2 weeks ago

Very friendly and helpful staff! Hotel has a shuttle to and from the airport. Parking is tight but doable. The pictures make me laugh because adjoining properties are apparently cropped out :) Food is good, My only complaint would be that the bathroom doors in the rooms, nice as they look with all the glass, let out a lot of...

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Helpful?
1Thank TNorla
Anjanie N, Public Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello TNorla! Thank you for sharing feedback in regards to your recent stay at the Sheraton JFK. We're delighted you had a wonderful stay despite the concern with the bathroom door. Your feedback has been shared with our operations team so we continue our efforts to enhance the guest experience. Our sister property - Hilton Garden Inn JFK - always...

Vancouver, BC
Reviewed 2 weeks ago

We did two overnights, one at the beginning of our holiday and one at the end. The service was excellent. All the staff were above and beyond helpful. Ashton really helped us out with looking after our bags while we spent the day in NYC. The room was on the small side but large enough to put our bags, etc....

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Helpful?
Thank Floatie
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello Floatie! Thank you for choosing the Sheraton JFK as the accommodation of choice for your travels through JFK. We are dedicated to delivering a comfortable and memorable stay. Our team strives to ensure every guest experience is exceptional and Ashton - one of our superstars - never disappoints! Your feedback is greatly appreciated as it is integral in our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 

Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Region: United States > New York > Queens > Jamaica
Price Range: $217 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Jamaica Sheraton
Sheraton JFK Airport Hotel Jamaica, New York
Hotel Style:
#1 Green Hotel in Jamaica
#3 Business Hotel in Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton JFK Airport Hotel staff and other travellers.
18 questions
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Pittsford, New York
Bohemia, New York
New York, United States
7 months ago
Savannah, Georgia

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Questions? Get answers from Sheraton JFK Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you understand the long term parking rules and reservation policies. You need a reservation for your car.”
 of 5 bubbles Gottago203, 15 Mar 2017 | Read review
“Club room is good”
 of 5 bubbles brough15, 10 Mar 2017 | Read review
“Choose the 7th Floor”
 of 5 bubbles cleverz2014, 10 Mar 2017 | Read review
“7th floor is club level”
 of 5 bubbles TNorla, 5 Mar 2017 | Read review
“7th floor is the best value for money”
 of 5 bubbles MaryMagdalene2017, 26 Feb 2017 | Read review
5 of 5