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Garden Inn & Suites

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Garden Inn & Suites
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272 Reviews from our TripAdvisor Community

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Showing 221: English reviews
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Toronto, Canada
Reviewed yesterday NEW

Our problem right from the start was that the driveway was blocked with parked cars so we drove around looking for the hotel parking lot and found only a big locked gate. I sat with the engine running while my partner ran inside to check in and inquire about parking. He was told that we should park on the street....

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Thank CS192
Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

BEWARE - MISTAKE!!!! Didn't read any reviews prior to my niece booking this hotel. She had very early international flight, and we wanted to play it safe. Men, (no women) loitering (NO LUGGAGE, just brown paper bags), in front of hotel, and lobby, and corridors. The room we were given was so far back from the elevators. We passed other...

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Thank klfm24
North Carolina
Reviewed 6 January 2017

My husband & I, our daughter and friend found ourselves at this property after three chaotic hours at JFK Terminal 8 customs January 2nd 2017 & missing our connection - that could be an entire review itself. The hotel was very clean and had some interesting older features you don't see in the chain hotels. The shuttle driver was a...

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1Thank Charlane1989
Reviewed 26 December 2016

The hotel was dirty, full of folks loitering about the lobby and hallways with alcohol in brown paper bags. The receptionist gave me a room key that didn't work three times, then moved me to a room where men were lingering outside the doorway. I felt incredibly unsafe and ended up leaving the hotel an hour after arriving.

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Thank Katrina G
Miami Beach, Florida
Reviewed 24 September 2016

Jet blue bumped my flight and gave me a free stay here. When you check in on the 19th you should be able to check out on the 20th for example. I had arrived at 5am so exhausted and tired just wanted to sleep till my next flight next day. They told me I need to check out at 12pm...

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1Thank davedmdusa
GardenInnManagement, Director of Operations at Garden Inn & Suites, responded to this review

Hello sir. Its nice to be speaking to you again. I was the gentleman that spoke to you at the desk that day. The Director of Operations. Jet Blue booked your room at 3am if Im not mistaken. The date was for 18th. Granted it was 3am but this isnt our fault. They booked you for 18th (even though you...

Reviewed 14 September 2016

Definitely not worth any amount of money to stay here. The night staff at the reception could care less about helping the guests. There wasn't any water in water containers at the reception for hours. When we finally asked, he simply said told us to get it out of the tap. The hotel is crowded with a lot of men...

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1Thank SGautam
West Hollywood, California
Reviewed 31 August 2016

Stayed here overnight after an international flight from Europe. The reception clerk was incompetent and we had to said about 25m before we got our room. The hotel is located across the street from a park it was night time and all kinds of shady characters were going back and forth to said park, it looked like drug deals. Once...

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Thank awesometrips
Reviewed 24 August 2016 via mobile

There are brunch of black people around hotel.Staff talk aloud at the corridor.They just don't care.And in the place downstairs for breakfast.The waiter yelling at me about the waffle machine.That's made me really unhappy.It's felt like go back to 80's.Never come back again.

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1Thank R7469XRamyc
Reviewed 15 August 2016 via mobile

We've been here one night in a hurry since terminal 1 was closed for a presumed shooting attack. The hotel looks a little bit old-fashioned with warn out carpet all over. The room and bathroom are tiny and sufficiently clean but not up to the price. During breakfast, at 10 o'clock the waitress just shouted "it's 10 o'clock, breakfast over!...

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2Thank Under R
Reviewed 7 July 2016

Clearly these reviews are from competitors, or hired hands to just complain about a great establishment, the accommodations here fit perfectly for the price of admission, and the shelter residents are totally located in separate floors from the Hotel guests, but all in all everyone is treated equally with respect. The rooms even have extra emergency beds, this place is...

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Thank Pyro T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Garden Inn & Suites

Address: 15120 Baisley Blvd, Jamaica, NY 11434-2803
Region: United States > New York > Queens > Jamaica
Price Range: $162 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Garden Inn & Suites 2*
Number of rooms: 185
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Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica
Garden Inn & Suites Jamaica, New York
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Questions & Answers

Here's what travellers have asked, with answers from Garden Inn & Suites staff and other travellers.
2 questions
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Questions? Get answers from Garden Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles katrinag894, 26 Dec 2016 | Read review
“Go to another hotel”
 of 5 bubbles AndrewD150, 30 Jun 2016 | Read review
“Avoid this place!”
 of 5 bubbles glapira, 7 Apr 2016 | Read review
“No options”
  • Is that blood?!
  • walls
 of 5 bubbles MDGypsy, 24 Mar 2016 | Read review
“Don't bother.”
 of 5 bubbles stevecQ6769NW, 15 Nov 2015 | Read review
5 of 5