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Hilton Garden Inn Queens / JFK Airport

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Hilton Garden Inn Queens \/ JFK Airport
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1,023 Reviews from our TripAdvisor Community

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Showing 959: English reviews
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Reviewed 3 days ago NEWvia mobile

Front desk was great easy check in and very professional. They are a asset to this hotel. When I went to my room it was late and after a while I noticed 2 empty beer cans between the bed and night stand. Then I noticed full cans of beer in a plastic bag still in the fridge. This was a...

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Helpful?
Thank Robert F
Anjanie N, Guest Relations Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Robert F, Thank you for taking the time to share feedback regarding your recent stay at the Hilton Garden Inn JFK. Our team strives to ensure each guest experiences a comfortable and memorable stay. Unfortunately, we had fallen short of our goal in a few areas. Your feedback has been addressed with our entire operations team to ensure the...

Long Island N.Y.
HOTEL’S FAVOURITE REVIEW
Reviewed 12 February 2017

I'd like to know the employee pool this hotel tapped into because they are outstanding . We tried all the hotels on the other side of the belt till we started staying here and won't go anywhere else . This is an airport hotel in a not much of a neighborhood . They don't have to be nice . From...

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Helpful?
2Thank Amagisnice
About Hotel's Favourite Review
Sade D, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Amagisnice, WOW! Thank you for the fabulous review. I am thrilled that you enjoyed your stay and choose to review us. We here at the Hilton Garden Inn JFK thrive to make sure our guest are extremely satisfied and we are so delighted to hear that our mission was accomplished. We look forward to seeing you again the future.

Bayonne, New Jersey
Reviewed 3 days ago NEW

the staff was very friendly and happy the hotel was better than expected the room were large and very clean the restaurant staff were very nice the food was good the shuttle service was very easy we were able to leave our car overall I would definitely recommend this hotel

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank philf848
Anjanie N, Guest Relations Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear philf848, Than you for sharing such positive feedback regarding your recent stay. We're delighted that you found our accommodations to your liking. Our team strives to ensure each guest is provided exceptional service. Your feedback allows us to recognize our team and to continue to improve our overall operations to enhance the guest experience. We look forward to being...

Reviewed 3 days ago NEWvia mobile

The staff was great. I called the day of my reservation to cancel because of car trouble. I was able to get my car fixes called back and was able to get my reservation back. When we checked in Sabrina at the front desk said glad we made it safely and was able to get there. That was the personal...

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Helpful?
Thank Alisha S
Anjanie N, Guest Relations Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Alisha S, Thank you for taking the time to share feedback regarding your recent stay at the Hilton Garden Inn JFK. Our team takes great pride in being able to make our guests feel at home and we're absolutely delighted you were able to experience the hospitality of two of our superstars - Sabrina & Junior. We understand how...

Boca Raton
Reviewed 4 days ago NEWvia mobile

Conveniently located near JFK Airport. Took a shuttle here from LaGuardia, 20 minutes each way. HGI Shuttles take you to Federal Circle from where you take the Airtrain to Jamaica Station and easy access to NYC on the E Train. Took an hour and 15 minutes to NYC. Excellent breakfast with good items. Very good service too. Would recommend this...

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Helpful?
Thank JPadmanabhan
Phoenix, AZ
Reviewed 4 days ago NEW

I arrived at JFK for an overnight layover. Our flight landed at about 9:30pm, and we needed to be back for an 8:00am departure. That night, temperatures were freezing. Instead of having their two shuttles in constant rotation to minimize guest wait and discomfort, the hotel would only dispatch a single shuttle after we arrived at and called from the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank DrewFromArizona
Anjanie N, Guest Relations Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear DrewFromArizona, Thank you for sharing feedback regarding your recent stay at the Hilton Garden Inn JFK. On behalf of our entire team, we greatly apologize for the inconveniences faced with the shuttle service and phone issues in the room. We strive to ensure each guest stay is exceptional and unfortunately, we've fallen short during your recent stay. Your feedback...

Reviewed 5 days ago NEW

Good afternoon. It was extremely disappointing when we got to the hotel to find there is no shuttle to the mall!! UGH!! Makes a trip a lot more expensive than prior. Very expensive to catch a taxi to see a show in Manhattan as well. The staff where helpful and very kind.

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Helpful?
Thank Theresa T
Anjanie N, Guest Relations Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Theresa, Thank you for sharing feedback regarding your recent stay at the Hilton Garden Inn JFK. We greatly apologize for the lack of communication encountered regarding shuttle service to the mall. We currently have a daily courtesy shuttle service to/from Green Acres Mall only - shuttle departs the hotel at 10AM and pick-up from the mall is at 2PM....

San Antonio, Texas
Reviewed 6 days ago NEW

They have the most friendly and helpful staff, Especially at midnight!!! Thanks to Monaj, Dewan, Aidan and Rogel. They meet and great with smiling faces that are genuine no matter the time of day. Would stay again if in the area or flight problems.

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Thank 2014seattle
Hamlin NY, United States
Reviewed 6 days ago NEW

The staff went out of their way to assist me. I had no luggage or essentials. They provided toothbrush,toothpaste,comb, deordorant,mouthwash. They gave a late checkout until my flight was scheduled. Great service!!!

Review collected in partnership with Hilton Garden Inn
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Thank Madge F
Bethpage
Reviewed 1 week ago NEW

The entire staff was friendly and the shuttle to airport very convenient. The restaurant staff was attentive and made helpful suggestions and when I requested to watch something on television, they accommodated me immediately.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank andreajo1113

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located just a quarter mile from JFK International Airport and a short drive from the city’s top attractions, the Hilton Garden Inn Queens / JFK Airport is the perfect location for your next trip to New York City. Catch a game at Citi Field or watch the U.S. Open at the USTA Billie Jean King National Tennis Center at Flushing Meadow Park. Take a short trip to Manhattan and enjoy the great attractions the city has to offer or take the family to Coney Island. The property is also a great venue for events as well with 1200 square feet of meeting space for up to 65 guests. After a long day of sightseeing, relax on our Garden Sleep System® bed and enjoy our well-equipped rooms and when it’s time to go, we provide complimentary shuttle service to JFK airport. ... more   less 

Additional Information about Hilton Garden Inn Queens / JFK Airport

Address: 14818 134th St, Jamaica, NY 11430-1507
Region: United States > New York > Queens > Jamaica
Price Range: $222 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Queens / JFK Airport 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Hilton Garden Inn Queens/Jfk Airport Hotel Jamaica
Hilton Garden Inn Jamaica
Hilton Jamaica
Hilton Garden Inn Jfk
Hilton Jfk
Hilton Garden Inn Queens / JFK Airport Jamaica, New York
Hotel Style:
#2 Business Hotel in Jamaica
#2 Green Hotel in Jamaica
#4 Romantic Hotel in Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Queens / JFK Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to airport, without the noise”
 of 5 bubbles 2014seattle, 19 Mar 2017 | Read review
“You should ask for a room that faces away from the runway.”
 of 5 bubbles annerW9920FJ, 13 Mar 2017 | Read review
“Corner rooms”
 of 5 bubbles GlobalTraveller81, 21 Jan 2017 | Read review
“This is where to stay if going to JFK, park on the street at your own risk (pay the $21)”
 of 5 bubbles MatthewDD_13, 20 Dec 2016 | Read review
“It is near the airport and they offe free shuttle to and from the airport. I really didn't enjoy my one night stay. I was very disappointed”
 of 5 bubbles 307tayl0r, 28 Nov 2016 | Read review
5 of 5