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Hotel AirTrain Plaza - JFK Airport

13909 Archer Ave, Jamaica, NY 11435-4304
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Free cancellation until 21-10-12
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Traveller (131)
Room & Suite (134)
Dining (13)


#15 of 38 hotels in Jamaica
Newly opened, 100% non-smoking hotel just minutes from two major airports JFK & LGA; Citi Field & Arthur Ashe Stadiums; Two block, five minutes walk from AirTrain, LIRR & Subway E, J & Z; 30 minutes train ride to Big Apple's world class attractions including Times Square, Empire State Building, Madison Square Garden, Rockefeller Center, Broadway Theatre District, Central Park and many more.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Non-smoking hotel
ATM on site
24-hour front desk
Breakfast buffet
Vending machine
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Room features
Air conditioning
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish


Full view
72Somewhat walkable
Grade: 72 out of 100
97Restaurantswithin 1 km
2Attractionswithin 1 km
13909 Archer Ave, Jamaica, NY 11435-4304
Getting there
John F. Kennedy Intl Airport6 kmSee all flights
La Guardia Airport10 kmSee all flights
Sutphin Boulevard – Archer Ave – JFK AirportNew York City Subway4 min
Jamaica – Van WycNew York City Subway8 min
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490Reviews19Q+A45Room tips
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RoadWarrior wrote a review Nov. 2020
12 contributions
This establishment houses the less fortunate and people on government assistance. Which is fine! But they should not be aloud to advertise as just a hotel and allow customer to book here. I booked a room over a week ago and it’s in the middle of the hood. Which also is fine. However. When you walk in you will smell the following: WEED, URIN,CIGARETTES! The rooms are not clean. Dirty sheets, tables, and pillows. And worst of all ROACHES! If you are on a major budget and just need a place to sleep for a night then I get it. But beware.
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Date of stay: November 2020Trip type: Travelled solo
Nomad41928314028 wrote a review Mar. 2020
3 contributions
We felt like we were in a small box when in our room, first of all. When booking the room, we were told that there was a shuttle to and from JFK. This did not happen, and it turned into Expedia and the hotel blaming each other. My wife and I had to walk through a very sketchy and run-down area from the train station (which is what we had to take). It was about 3-4 blocks, dragging our luggage with us. This was late at night, and was quite unnerving.
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Date of stay: October 2019
Sarah E wrote a review Oct. 2019
4 contributions4 helpful votes
We were booked this hotel by an airline, after we missed a connecting flight, due to earlier delays. I contacted that airline to ensure they never book this hotel for a customer in the future, as it was a truly alarming experience that caused us to pack up and leave in the middle of the night. To summarize the experience: --- We could find no staff working at the hotel in the first 20 minutes after we arrived and therefore could not check in. There was no note indicating staff would be returning soon, no bell to ring, and no one answering the phone when we called. --- The hotel room was not at all clean, with the curtains spotted with stains, sticky residue on many of the fixtures, toothpaste splatters on the faucet and mirror, and dried nail polish on the bathroom counter top and in the tub. The sheets seemed clean, and we were so exhausted by that time (40 hours of traveling with almost no sleep), we decided to sleep and touch absolutely nothing else. --- While we were sleeping, someone attempted to enter our room around 2:00 am and were only stopped by the latch on the door. It is clear they were able to open the door, as light entered the room, despite it being dead bolted. --- After that, we packed up and went downstairs to check out. Again, there was no staff person there. We tried calling again - no answer - and walked around, knocking on all doors that indicated they were for the public or staff - bathrooms, mechanical rooms, janitorial closets, etc.. We waited/looked for someone for 30 minutes before I called the non-emergency police department number to determine what to do, since I needed my $100 refund and no one seemed to be working. --- While I was on the phone, several people came into the hotel and went immediately up the elevator. We noticed the card scanning device on the door was broken and the elevator did not require a key card. With no staff person at the desk, there was truly no security for the building. --- My sister ran to the hotel next door to ask if they knew any contact information for the hotel we were at. The person next door called the manager, who soon showed to check us out. He was the person who was missing before when we checked in. When we told him we came down to check out 50 minutes prior, he did not acknowledge an issue or apologize. --- While refunding my money, he made a copy of my credit card. When I asked him what it was for, he said, "Don't worry about it." When I pressed him on the issue, he told me it was company policy, but could not articulate the policy, After the waiting/searching and back and forth during check out, we ended up finally leaving the building at 4:00 am. I have stayed at hotels and hostels all over the world and have never had an experience like this. I do not recommend staying here...ever.
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Date of stay: October 2019
Sleep Quality
4 Helpful votes
Deborah T wrote a review Oct. 2019
Aberdeen, United Kingdom3 contributions4 helpful votes
Booked this hotel room off the cuff as we had inadvertently missed our flight from JFK on 16 Oct 2019, and wanted something cheap for the night. This hotel should not be allowed to be advertised on this site or any other bookings site. 1. 4 people at reception shouting, swearing, creating arguments 2. Reception unable to find FOUR bookings (as #1 above) which led to the discontent at reception 3. "No Smoking" signs everywhere, informing there will be fines imposed....however, the whole place, and especially in an enclosed elevator, reeks of weed 4. Drug dealers loitering outside the hotel 5. Prostitutes and homeless peope using the hotel for short term stays 6. You can hear shouting and swearing in the hallways whilst in your room 7. You can hear people having sex whilst in your room 8. Uneaten food in plastic containers sitting on the reception window sill (only cleared the next day, where I saw the receptionist do - so the container was sat there, at a minimum, the whole night - this is very unhygienic It was a terrible terrible experience and DEFINITELY not worth the £98 I forked out for this room! I was petrified the whole time I was there.
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Date of stay: October 2019
Room Tip: Please avoid for your own sanity
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3 Helpful votes
PhillyAngelC wrote a review Oct. 2019
Philadelphia, Pennsylvania13 contributions3 helpful votes
Got this 3 star hotel because it advertised on Hotwire that it had parking. They assured us that there was parking but aside from 4 tight spots that were full in an alley, there was no parking. A rep from Hotwire called them and they lied and told them there was parking but be warned there is not.
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Date of stay: October 2019Trip type: Travelled as a couple
1 Helpful vote
US$95 - US$262 (Based on Average Rates for a Standard Room)
Airtrain Plaza Hotel
United StatesNew YorkQueensJamaica
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Frequently Asked Questions about Hotel AirTrain Plaza - JFK Airport
Which popular attractions are close to Hotel AirTrain Plaza - JFK Airport?
Nearby attractions include Long Island Rail Road (0.4 km) and Maloney's (0.7 km).
What are some of the property amenities at Hotel AirTrain Plaza - JFK Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Hotel AirTrain Plaza - JFK Airport?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel AirTrain Plaza - JFK Airport?
Guests can enjoy free breakfast during their stay.
Is parking available at Hotel AirTrain Plaza - JFK Airport?
Yes, free parking is available to guests.
What are some restaurants close to Hotel AirTrain Plaza - JFK Airport?
Conveniently located restaurants include O Lavrador Restaurant, Smile of The Beyond Restaurant, and Pollo Campero.
Which languages are spoken by the staff at Hotel AirTrain Plaza - JFK Airport?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel AirTrain Plaza - JFK Airport?
Many travellers enjoy visiting Hindu Temple Society of North America (5.9 km), Bowne House Historical Society (7.1 km), and The Evergreens Cemetery (7.7 km).
Is Hotel AirTrain Plaza - JFK Airport accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.