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Quality Inn & Suites Kingston

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Traveller (20)
Room & Suite (9)
Dining (1)
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Overview
  • Excellent10%
  • Very good12%
  • Average23%
  • Poor21%
  • Terrible34%
1 week ago
“Breakfast was a disaster, time wise!”
2 Apr 2018
“Good Service helps you to forget its need for a facelift”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Room Service
2 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (220)
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91 - 95 of 216 reviews
Reviewed August 31, 2014 via mobile

This place was the worst. Dirty, old, smelled like cigarettes,toilet was broken. Even if you have a do not disturb sign, they think it's ok to enter. The owner is nasty also. I have never stayed at a hotel where everything was broken. The experience...More

2  Thank renee p
Response from QualityInn12401, Guest Relations Manager at Quality Inn & Suites KingstonResponded September 1, 2014

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us. Guest satisfaction is always top priority to us and if we had known this was your experience we would have promptly made necessary adjustments...More

Reviewed August 11, 2014

We chose this hotel even though it was a little pricey. We were hoping to get a quality experience. Just the opposite. The check in staff was unfriendly, almost rude. The room had peeling wallpaper, carpeting that had bare spots and thin, scratchy towels. The...More

4  Thank 971rhondae
Response from QualityInn12401, Manager at Quality Inn & Suites KingstonResponded August 21, 2014

We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. I am so sorry that you were dissapointed with your stay. Please know that we take your feedback very seriously and the comments...More

Reviewed August 8, 2014

It started with a receptionist with a really bad attitude. I expected her to say, "Wadda you want". The tub had black mold around the edges, no exhaust fan, so you had to wipe the mirror. The room had no wi_fi. Breakfast started at 7:20...More

1  Thank John_BX2897XP
Response from QualityInn12401, Manager at Quality Inn & Suites KingstonResponded August 21, 2014

It is certainly not acceptable to find out about the kind of service you experienced during your recent visit as well as the maintenance issues you faced in your room. We are looking into both and will be taking corrective action as necessary. Thank you...More

Reviewed July 20, 2014 via mobile

Room was not clean, bathroom floor did not appear to have been swept. Also, checked before staying to use a credit card over the phone. Person taking the reservation failed to mention that card was required in person to bill. Manager at desk charged the...More

3  Thank JNpapa
Response from QualityInn12401, Manager at Quality Inn & Suites KingstonResponded August 14, 2014

I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. I hope you'll accept...More

Reviewed July 13, 2014

I had some concerns after reading reviews on this & other higher rated hotels nearby, but gave this hotel a try anyway. This is a basic not lux accommodation. However it is nicely located just off the NY Thruway & priced at a reasonable $126...More

1  Thank vacationer342
Response from QualityInn12401, Guest Relations Manager at Quality Inn & Suites KingstonResponded July 17, 2014

We appreciate that you've the time to rate our hotel and to explain your experience. We are so glad that you have taken the time to let us know how you perceived our accommodations. We want you to know that your feedback and description of...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Breakfast Available
Room Service
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Indoor pool
Details
Price range
US$76 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
US$76 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (20)
Room & Suite (9)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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Jack S
September 30, 2016|
Answer
Response from paws0810 | Reviewed this property |
place is old internet slow - no clue - but I've been traveling all my life to all sorts of great hotels and not so great - hooking up an xbox in your room??? thats interesting - i have no idea... sorry - - the place is in... More
-1
Votes
Jayne K
September 23, 2016|
AnswerShow all 4 answers
Response from danwstr | Reviewed this property |
When you book a room you always have to remember to specify you want a non-smoking or smoking room. Even so, I'm surprised the hotel wouldn't make the switch. Must have been a packed house that night.
0
Votes
paws0810
June 7, 2016|
Answer
Response from Raul F | Reviewed this property |
Heavy traffic in the area and the gym is awful Better to stay closer to downtown Woodstock
0
Votes
Room Tips
"Not sure I think only some rooms are renovated"
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"Don't be frustrated by the location being in a car dealership parking lot."
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"This time we stayed facing the Thurway didnt hear the traffic ."
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"I was in room 164 -- great room but a bit of a hike to the lobby."
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