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Crowne Plaza Lake Placid

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Crowne Plaza Lake Placid
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1,227 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Lake Placid
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Showing 1,183: English reviews
new york
Reviewed 4 weeks ago

Sure we went on v-day weekend and it was fully booked - but we also booked a month ahead and I called them to let them know it was a special occasion. We were given a ground floor room which looked out onto the lake but no further upgrade was available at check in. Service was equal to that of...

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Helpful?
1Thank vacababy101
IHGService, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review

Dear vacababy101, Thank you for letting us know about your experience at the Crowne Plaza Lake Placid NY. I am sorry to learn that the service rendered was below par, unkept room and a heating system that should have been taken cared by hotel but you have to clean and reset it yourself. IHG sincerely cares about your experience, and...

Watertown, New York
Reviewed 4 weeks ago via mobile

This is a large spread out hotel...We stayed on mirror lake..The room had been all updated recently and they did a great job..The bathroom shower and jacuzzi tub were excellent..This hotel is right downtown so you can walk any where..Shop..Eat.. Movies..Etc.

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Helpful?
Thank Nicki K
Reviewed 17 February 2017 via mobile

We stayed for three nights to ski. There wasn't a ski locker which was okay. However, our biggest problem was the amount of hockey kids running around the hotel and taking up the pool/hot tub. This aspect alone was very irritating. Staff was very nice and helpful. The breakfast was good if you get there early! I would stay again...

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Helpful?
Thank KateTheSkiier
IHGService, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review

Dear KateTheSkiier, Thanks for choosing to stay at the CRowne Plaza Lake Placid and leaving feedback. I am happy to learn that you find our staff nice and breakfast was good. However the presence of too many kids was a let down during your stay. Your review will taken up with our team for enhancement necessary. Thank you for your...

Toronto
Reviewed 15 February 2017

Room was clean and the beds were comfortable which is the most important thing for me. I think they get a lot of hockey tournament traffic because when we went, the place was crawling with young teen boys. While I accept that parents should be the ones leashing their feral children, the hotel staff do owe a responsibility to the...

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Helpful?
Thank Dart_Monkey
IHGService, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review

Hi Dart_Monkey, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness of our room, the condition of our beds, and our staff service just to name a few. However, I was concerned to see that you had some issues with other guests staying...

Singapore, Singapore
Reviewed 14 February 2017

We came for a hockey tournament. As team manager, this was the first hotel to ever refuse to offer a group rate *or* block off rooms for the team. I understand that MLK weekend is very busy, but the unwillingness to help was offputting.(We had requested a room block/group rate in October, they continually put us off until the end...

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Helpful?
Thank bodkinvanhorn
IHGService, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review

Dear bodkinvanhorn, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. I am very happy to read that you enjoyed our location and found our cleaning staff accommodating. It is our goal to consistently provide superior service and accommodations at our hotel and your comments regarding the rates are...

Reviewed 13 February 2017 via mobile

Stayed for three nights while touring lake placid. Could hear through the walls, but overall the rooms and hallways quiet down by midnight. There were several children's hockey teams staying that weekend too. They were very loud, running around everywhere and slamming doors. Several times on the second night, some of the children were knocking on my door and running...

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Helpful?
Thank Cristina V
IHGService, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review

Dear Cristina V, Thanks for your recent stay with us, and for taking the time to post your feedback. While I appreciate the nice comments regarding the hotel location and clean room it is regrettable that each experience has been less than satisfactory. Please accept my sincerest apologies for the shortcomings you have experienced, particularly with the noise levels you...

New York City, New York
Reviewed 31 January 2017

I chose this hotel on the recommendation of a friend and I must say I was duly disappointed (by the hotel and the friend). The staff at reception are polite but curt and you have to ask many questions for them to be actually helpful. The cleaning staff wanted to negotiate whether to clean my room or not. The bedding...

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1Thank Daniela K
Phoenixville, Pennsylvania
Reviewed 19 January 2017 via mobile

We stayed at the Crowne Plaza during a hockey tournament. After driving around Lake Placid and Saranac, I'd say this definitely appears to be one of the better hotels in the village. Most others were motel like (except for a Marriott Courtyard that looked nice). But you can't beat the location of this hotel. In the center of town with...

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Helpful?
Thank vickieDOTcom
CPResort, Manager at Crowne Plaza Lake Placid, responded to this review

Thank you for staying with us during your recent visit to Lake Placid, I am glad you like our great location and our nice and clean rooms. Being such a short walk to the Olympic Ice Center and Main Street is a great feature for this hotel. I am sorry we had to shut the pool down for one day...

Reviewed 18 January 2017

This facility has been in this location by other names in the past. Now It's a Crowne Plaza, which requires it to meet certain standards. It passes as a clean, well-run facility serving tourists and athletic teams visiting Lake Placid. While it is clean and nice, it doesn't quite live up to what are today's standards of excellence. There are...

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Helpful?
1Thank John P
IHGService, Guest Relations Manager at Crowne Plaza Lake Placid, responded to this review

Hello John P, Thank you for choosing the Crowne Plaza Resort & Golf Club - Lake Placid and posting a review and rating your stay. I would like to apologize if you found the property past its prime and the amenities in the room to be of the olden age. It is also great to know that our hotel staff...

Coffs harbour, Australia
Reviewed 16 January 2017

Overall the hotel is clean and ambient with a beautiful outlook and useful facilities. We opted not to pay for a view upgrade and didn't need to with the mountains at the back and the high position (take care with small children- trekking up and down the hill in the winter can be brutal.) Kids loved the heated pool and...

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Helpful?
Thank Laura C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Center of village, overlooking lake, adjacent to Olympic Center. Family owned & operated. Quality & Meetings Service Excellence award winner. Highlights: 245 guest rooms and suites, many with Jacuzzis & fireplaces, 45 holes championship golf, 6 tennis courts, indoor pool & whirlpool, fitness room, extensive meeting space, private beach with paddle & row boats at the Lake Placid Club. Restaurants: MacKenzie's, Great Room Lobby & Bar, The Lake Placid Club Golf House, (year round weddings/special events, and seasonal for lunch) and The Lake Placid Club Boathouse. ... more   less 

Additional Information about Crowne Plaza Lake Placid

Address: 101 Olympic Drive, center of village, overlooking lake, Lake Placid, NY 12946-1407
Region: United States > New York > Lake Placid
Price Range: $151 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lake Placid 3.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Crowne Plaza Resort And Golf Club Lake Placid
Crowne Plaza Resort & Golf Club Lake Placid Hotel Lake Placid
Lake Placid Crowne Plaza
Hotel Style:
#6 On the Beach Hotel in Lake Placid
#8 Family Hotel in Lake Placid
#8 Business Hotel in Lake Placid
#10 Romantic Hotel in Lake Placid
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lake Placid staff and other travellers.
15 questions
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Questions? Get answers from Crowne Plaza Lake Placid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms near the elevator/ice-making machine unless you're a heavy sleeper. Get a room with a balcony at the front of the hotel.”
 of 5 bubbles oldfieldpark, 23 Mar 2017 | Read review
“Doest matter you can see the views from anywhere in the hotel just a hop skip and a jump”
 of 5 bubbles lisalaw810, 24 Feb 2017 | Read review
“Higher rooms have views mountains or lake but have to pay for the lakeview”
 of 5 bubbles lauracT5663BC, 16 Jan 2017 | Read review
“We didn't have a choice as the Can-Am Hockey tournaments were going on. The place is beautiful.”
 of 5 bubbles envisagestar, 15 Jan 2017 | Read review
“if you are there for relaxation, take room with balcony and view to the lake.”
 of 5 bubbles tigerurs, 11 Jan 2017 | Read review
5 of 5