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Holiday Inn Syracuse/Liverpool Airport Hotel

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Traveller (23)
Room & Suite (24)
Pool & Beach (4)
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Overview
  • Excellent27%
  • Very good37%
  • Average21%
  • Poor9%
  • Terrible6%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
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Rooms
Jul. 1Jul. 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (233)
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Traveller rating
63
81
50
22
16
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Time of year
LanguageEnglish
63
81
50
22
16
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All reviewsattended a conferencehotel restaurantdrug storepark and flyc unittaco belloff the highwaytwo double bedsshuttle serviceup to datean older hotelindoor poolchecking instate fairfree shuttleroom was largestaff was friendly
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61 - 65 of 232 reviews
Reviewed June 21, 2016

I stayed a this location on a business trip. the shuttle was convenient and fast from SYR airport. The staff was friendly and helpful. The hotel is in need of modernizing and updating, but was clean. The breakfast was from menu and not included in...More

Thank Terry S
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded July 10, 2016

Dear Terry S, Thank you for staying with us and for leaving a review. I am glad that you found our staff friendly and efficient. On the other hand, I regret that the condition of the hotel affected your overall satisfaction. I have forwarded your...More

Reviewed May 30, 2016

The property was very nice and is very convenient as it is directly across the street from Thruway Exit 37. The bathroom was a bit small space wise, but the room was big. The leather computer/desk chair was very comfortable. I especially liked how they...More

Thank LaBreezy
Reviewed May 25, 2016 via mobile

Can't keep the thermostat below 72 Grungy linens Old, outdated bathroom. But quiet One desk person was less than enthused about his job. Really an older hotel that seems to cater to conferences. Coffee machine needed one cup of water run through before I would...More

Thank BumblechickFood
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded June 11, 2016

Dear BumblechickFood, Thank you for taking the time to share your experience about your stay. It is regrettable to learn that our amenities and facilities did not fully meet your expectations. I would like to apologize for any inconvenience this may have caused you. Rest...More

Reviewed May 22, 2016

Booked room directly with hotel by phone and front desk was a bit unprofessional so wasn't sure what to expect. When checking in, front desks very helpful and friendly. Room was adequate and that's about it. Bathroom smaller than our cruise ship bathroom. (Really!). Beds...More

1  Thank 1yummymommy
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded June 7, 2016

Dear 1yummymommy, Thank you for your feedback regarding your stay at Holiday Inn Syracuse/Liverpool Airport Hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our restaurant service and food selection. However,...More

Reviewed May 21, 2016

We only stayed here because they were offering a "Canadian at Par" deal with Destiny USA and for the deal we got it was actually not horrible but I wouldn't have been happy of we paid the regular nightly rate. Front desk staff was slow...More

Thank Stewartsix
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded June 7, 2016

Dear Stewartsix, Thank you for writing a review about your recent stay with us. We regret that the overall cleanliness and condition of the room were a let down during your stay. Please know that this is not reflective of our daily high standards. We...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Breakfast Available
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$104 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Liverpool
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Liverpool
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (23)
Room & Suite (24)
Pool & Beach (4)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
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PunkMuff
February 17, 2017|
AnswerShow all 5 answers
Response from Thomas K | Reviewed this property |
Our breakfast was complementary, as I recall; part of a package deal for the conference we attended there. That said, the eggs and sausage were not the best... Otherwise good place to stay!
0
Votes
twittr1
August 28, 2016|
Answer
Response from Jenn1115 | Reviewed this property |
It was decent - no complaints
0
Votes
twittr1
August 28, 2016|
Answer
Response from Carl W | Reviewed this property |
Yes
0
Votes
Room Tips
"Hotel is old and uses antiquated equipment."
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"get a room without so many issues so you don't have to move rooms"
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"Easy to park, seems to be a popular place. We've had rooms on both sides. The back side is probably a bit..."
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"don't go to the restaurant"
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