Holiday Inn Express Buffalo NE - Lockport

Holiday Inn Express Buffalo NE - Lockport

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4.0
#4 of 5 hotels in Lockport
3.8 of 5 bubbles
Location
3.0 of 5 bubbles
Cleanliness
3.5 of 5 bubbles
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4.0 of 5 bubbles
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Business
Mid-range
Property amenities
Free High Speed Internet (WiFi)
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Air conditioning
Bath / shower
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Special Offer:Limited Time Deal on IHG hotels
16Reviews0Q+A8Room tips
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Detailed Reviews
CJ O wrote a review Jun 2023
East Bethany, New York
+1
Hotel's Favourite
4.0 of 5 bubbles
I love Holiday Inn Express and try to book through IHG whenever I travel, or when I travel with my daughter (2 weeks ago we went to Detroit to see Taylor Swift, stayed at HIE Southgate, which is wonderful). I am in Lockport alone tonight and on the 3rd floor. Last room to the left, facing the road. I will say there is significant road noise, I'd request a rear facing room if booking here again. The room is immaculate. I used to clean as a teenager, and I check everything. VERY-VERY clean. Everyone was friendly, from the man who checked me in to the maids I passed in the hall (I was half an hour early, no issues) although I did not get the room I booked through IHG (I am in the rewards program). I had booked an accessible room. I need both knees replaced, so stepping over the edge of a tub is challenging without my *assistant* (my daughter) but there is a grab bar in the tub, and it was okay. If I had noticed before taking a nap upon check-in I would have asked to move if there is a sliding door type shower or anything easier to get into. I think I got this king room because my general preferences on the IHG rewards site are always "upper floor" and "away from elevator". I usually travel with my daughter so it's not an issue if a knee locks up and she is around to help me get out. The website shows a ottoman and table by the sofa, plus an easy chair and ottoman. Another reason I booked a king room, to have an ottoman to elevate the really bad knee. I used my suitcase. I checked the site and no accessible rooms were available tonight, that could be the reason for the switcharoo as well, who knows? Would stay again. I can't stress enough how clean this place is. Beds are the usual comfy HIE beds. I do wish the AC unit had a "constant fan" option, for white noise. A herd of elephants seem to have checked in next door. I use white noise to sleep. The AC uses a thermostat and I can't find a way to override the on/off feature and just set it to *fan only*. I brought earplugs, if the elephants don't get settled in before I do those will be handy. Would reccomend. There is a pool, and breakfast is always good at HIE, you just have to get up and down there before it's gone. I know the drill. I usually set an alarm, eat and then sleep a couple more hours. This is a family friendly place, clean and convenient to Buffalo, Amherst (University of Buffalo), Clarence or Niagara Falls. You'll save $ staying here rather than Ni Falls or B-lo, and it's a very safe location. Downtown Ni Falls is sketchy. If you stay here be sure to take 78 S to Niagara County Produce and get some deli things, produce and garden stuff of you are into that. It's a gem! I always make a point to stop when in Lockport. You'll also be near several grocery stores (take 78 north to get to TOPS and Walmart, (I think Aldi is still there as well) . The resturaunts are up that way too. 5 min drive. Lockport is a small city surrounded by countryside. Olcott Beach on lake Ontario (a cute tourist place) is also right up the road. It's worth checking out. Small shops, beautiful sunsets and ice cream. Big park, with a splash pad. See my other reviews for more info.
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Get a rear facing room, be sure to visit Niagara County Produce!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick G wrote a review Oct 2020
Appleton, Wisconsin
5.0 of 5 bubbles
The hotel has only been open for a couple of months. Inside and outside the facilities looked brand new. All of the staff we met during our stay were very friendly and went out of their way to make sure we were satisfied. We liked the new room layout. The furniture layout made the room seem more spacious than other Holiday Inn Expresses we have visited. We also found the new bathroom layout to be more user friendly. The bathroom includes a built in night light, a benefit if you have to get up in the middle of the night. And the new toilets are soft flush, so you never hear your neighbor! The only down side is slight road noise when staying in a room that faces the highway.
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Date of stay: October 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Lockport, General Manager at Holiday Inn Express Buffalo NE - Lockport
Responded Oct 31, 2020
Patrick, Thank you for taking the time to write a review. I am glad you enjoyed your stay! Next time you come in we will be sure to put you on the backside of the building facing the woods for a more quiet stay! Michael Gillmer General Manager
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prpltry wrote a review Oct 2023
Patterson, New York
3.0 of 5 bubbles
Standard HIE experience, but below average front desk personnel start things off on wrong foot. Checked us in without saying a word and wasn't properly dressed even. Room was missing the TV remote and front desk didn't respond with "we'll bring one right up" but rather "do you really need it?" Breakfast was as expected, though kitchen staff was exemplary at restocking... that hard working lady should run the front desk instead. Building was newer which meant things felt nicer, but could already tell room cleaning was perfunctory (as I found while I searched high and low for the missing remote), so it won't take long to go downhill. Overpriced for being just 'standard' not to mention well off the main highway. Asked for a high floor room facing away from the road and was given both, so that was nice.
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Date of stay: October 2023
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Ask for a high floor facing away from the road. This looks into a field/forest so its not the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haya wrote a review Jul 2022
Amman, Jordan
5.0 of 5 bubbles
Stayed for a night but i’d definitely stay here again! The hotel is very clean, new and fresh. The rooms is a good size, most rooms have a sofa bed besides the main king/queen bed. Beds are comfy and bathroom is clean and spacious. Breakfast is mainly American breakfast; pancakes, scrambled eggs, toast, biscuit, etc. the hotel is only 30 minutes away from Niagara falls and within an area of restaurants and diners.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Parking is free
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Lockport, General Manager at Holiday Inn Express Buffalo NE - Lockport
Responded Jun 14, 2023
Hello Sunshine785266, Thank you for sharing this positive review. We would love to see you again! All my best, Dei
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Tracey wrote a review Jun 2022
2.0 of 5 bubbles
Hotel is nice, essentially clean but ultimately ended up abruptly leaving after atrocious customer service and staying at the Hampton down the road. Our issue is specifically with a front desk clerk named Leon. He lied about our room saying it was a king when, after waiting 45 minutes after we arrived for it to be cleaned (1.5 hours after check in time), it was really 2 queens. When I expressed my frustration over the whole situation (other factors too), he started to talk back repeatedly saying, “I’m not your son” and “you don’t talk down to me and disrespect me.” This is when I reminded him I am the customer and asked for a manager, to which he lied saying he was the manager and refused to get the real manager, a GM sitting in the back office. To add further insult to injury, he improperly processed our refund so when it never went through, we had to contact the real manager to complete the transaction. To note, we booked this reservation here 3 months in advance requesting 2 rooms close together because we had 2 disabled people with us. To say Hampton was more than accommodating and friendly is an understatement.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fred B wrote a review Jul 2021
5.0 of 5 bubbles
Our bucket list included a trip to see Niagara Falls.

This hotel met our price expectation as we were paying with points and money.

This hotel, as with previous reviews, is brand new and had that new hotel smell.

Hotel is clean, rooms clean, bed clean, shower excellent. Overall, just an outstanding experience.

Young lady who checked us in took time to answer questions and give us tips on how to find food stores and such.

Also breakfast was scrambled eggs, sausage, yogurts and such.

Highly recommend.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: We were in 422. HUGE room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
svpike wrote a review Apr 2022
Orchard Park, New York
5.0 of 5 bubbles
Clean, fresh and friendly. Ty, I believe his name was was working on an issue with another customer when I got in and you could tell by is tone on the phone that he was truly interested in helping these people and not just doing a job. Room was great, with black out shades and a big bathroom. Lager mini fridge and microwave. The breakfast was one of the best breakfast with options that I've had for complimentary hotel ever. Only thing that brings that down is it's hard to eat because despite spending all this money on the breakfast they have the cheapest utensils you could possibly have. Extremely flimsy. Suggest bringing your own LOL. The only real complaint and it it was a let down for my kids, since it was the main reason we come here, although the website claims that they have a heated pool, it definitely was not was not. Either it was broken or never turned it on and it did cause us to cut our pool-time short. We live in the area and like to get away from the cold and take our kids swimming so I'll have to find out if it is just the case of a broken heater, if so we will definitely come back here again.
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: Bring your own utensils. 😃
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hunter B wrote a review Dec 2022
4.0 of 5 bubbles
There was a young blond who was working tonight, she was very polite and kind. She assisted with finding me a remote and moving me after I was checked into a dirty room due to an error, I believe. You are lucky to have her. She was patient with my multiple issues and requests. The room I ended up in was comfortable and she ended up being able to get me on my preferred floor. She was very friendly and able to hold a conversation while ti worked to fix my issue. Thank you!
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Lockport, General Manager at Holiday Inn Express Buffalo NE - Lockport
Responded Mar 22, 2023
Greetings! Thank you for sharing feedback with the Tripadvisor community. I am really glad that the Desk Agent was able to assist you and that everything was successfully resolved. We appreciate your business and hope to see you again.
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Livefire17 wrote a review Jun 2021
Plattsburgh, New York
4.0 of 5 bubbles
Brand-spanking new property. Clean as a whistle. Friendly Staff. Quiet room. Great pillows. Plenty of parking, close to entrance door. Two elevators ( two is a bit unusual for a property of this size. The only negative (and a minor one at that) was that the complimentary breakfast was VERY limited insofar as selections go. The dry cereal assortment was almost ( but not quite) non existent. The only dry cereal available the first morning was “Fruit Loops”. The 2nd morning there was a 100% increase in the dry cereal assortment. In addition to the aforementioned, Sugar Frosted Flakes were also available. And danish & packed bagels were the only breads available, but, in fairness, the COVID restrictions may have been a factor. There was a typical HI Exp, juice dispenser, but it was inoperative.
Oh well.
Would I stay at this property again! Very likely would.
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Date of stay: June 2021Trip type: Travelled solo
Room Tip: Don’t expect much of a breakfast assortment.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alisha L wrote a review May 2022
5.0 of 5 bubbles
Hotel staff was super friendly and helpful. We were in town for a bowling tournament. Very accommodating to the various changes that we needed with our rooms. Hot breakfast was very good with a wide variety. Hotel was very clean and was constantly being cleaned by the staff. Would recommend anyone going to Lockport to stay there
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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prpltry wrote a tip Oct 2023
Patterson, New York192 contributions113 helpful votes
3.0 of 5 bubbles
"Ask for a high floor facing away from the road. This looks into a field/forest so its not the worst view and we did not hear any road noise."
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CJ O wrote a tip Jun 2023
East Bethany, New York126 contributions35 helpful votes
4.0 of 5 bubbles
"Get a rear facing room, be sure to visit Niagara County Produce! "
Read full review
Haya wrote a tip Jul 2022
Amman, Jordan7 contributions2 helpful votes
5.0 of 5 bubbles
"Parking is free"
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ssheilmn wrote a tip Jul 2022
Kansas317 contributions93 helpful votes
4.0 of 5 bubbles
"Breakfast. Complain"
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svpike wrote a tip Apr 2022
Orchard Park, New York70 contributions15 helpful votes
5.0 of 5 bubbles
"Bring your own utensils. 😃"
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PRICE RANGE
C$192 - C$300 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkLockport
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express Buffalo NE - Lockport - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Express Buffalo NE - Lockport
Which popular attractions are close to Holiday Inn Express Buffalo NE - Lockport?
Nearby attractions include Upside Down Railroad Bridge (7.8 km), Buffalo Niagara Heritage Village (2.7 km), and Transit Drive-In (1.3 km).
What are some restaurants close to Holiday Inn Express Buffalo NE - Lockport?
Conveniently located restaurants include One Eyed Jacks, New York Beer Project, and Aguacates Authentic Mexican Restaurant.
Are there any historical sites close to Holiday Inn Express Buffalo NE - Lockport?
Many travellers enjoy visiting Buffalo Niagara Heritage Village (2.7 km) and Fat G.O.A.T. Records (7.0 km).
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