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BEST WESTERN PLUS Lockport Hotel

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BEST WESTERN PLUS Lockport Hotel
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213 Reviews from our TripAdvisor Community

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Showing 209: English reviews
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Bradford, Canada
Reviewed 5 days ago NEW

The hotel was very quiet and clean. All staff were very helpful and friendly. The breakfast was good and well presented. We were there on a very cold , windy night and found it difficult to keep the room warm. (This was not mentioned to management as we were just spending oe night there. Overall, I would still stay there...

Review collected in partnership with Best Western
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Helpful?
Thank conniecB1099OV
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying & providing valuable feedback during your recent visit to my Best Western Plus Lockport Hotel. It is great to hear how pleased you were with the comfort, cleanliness & friendly staff you encountered during your stay. My staff strives to make every guest stay a memorable experience. I apologize that your room seemed cold, as the...

Baltimore, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 31 December 2016

The staff was very pleasant and helpful. The breakfast was excellent. At check-in the staff were very helpful with directions to visitor sites. Thank pool was very nice. Checkout was very pleasant.😀😀😀😀

Review collected in partnership with Best Western
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Thank Magdalen E
About Hotel's Favourite Review
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I am very appreciative of the time you took to provide so positive & valuable feedback regarding your recent stay during the holiday season at the Best Western Plus Lockport Hotel. Thank you for mentioning the great customer service you encountered during the stay, and the amenity areas you were able to partake of while with us. The breakfast &...

TORONTO
Reviewed 2 weeks ago

Hotel lobby displays some elegance. Breakfast and Beverly, the service staff, were fabulous. Cherrie (F/D) was helpful and friendly. Bed, duvet and pillows were comfy. TV channels were not working as against the list. Room was good. The Jennifer (F/D) was not helpful. The GM was great.

Review collected in partnership with Best Western
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Thank ALFREDO G
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I personally want to thank you for taking the time to review our Best Western from your recent stay. It is great to know you are very detail oriented by recognizing employees of the hotel by name. That is appreciated and my staff was thrilled to see your acknowledgement. The rooms have extra detail spent daily to ensure comfort &...

NEW MILFORD, United States
Reviewed 3 weeks ago

Front desk lady in the shift was very cordial and very helpful. When inquired about the Local Tours, she took personal interest in finding few Tour providers and in fact she personally reached out to me and explained different options, which was very helpful. I didn't have any bad experience during my stay and overall stay was exceptionally cool. Mr.David,...

Review collected in partnership with Best Western
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Helpful?
Thank 310kumars
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Your time and effort taken to review our hotel from your stay is so appreciated. My staff strives to make every guest stay a memorable experience, and it appears that we have been successful. I'm so glad to hear my Front Desk Manager Cherie was so helpful in finding local tours to partake of. We are so glad you enjoyed...

Syracuse, New York
Reviewed 14 February 2017

I have never left a review in my life. However after needing a overnight stay in my old hometown I had asked for recommendations. The Best Western in Lockport got a bad rap. I decided to stay there and so glad I did! The staff was friendly and courteous, the rooms were very clean, and the free breakfast was more...

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Helpful?
Thank Leelee763
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I'm really glad you decided to take the leap and not only stay at my Best Western, but also post your 1st review. It was a fantastic account of your stay, detailing the great customer service, hot breakfast buffet, pricing & cleanliness. I look so forward to have you return and stay with us every chance you get. Regards, David...

Rochester, New York
Reviewed 16 January 2017

I stay at this hotel while traveling on business, and I think it is a great hotel for the price, which is well under $100/night. The rooms are well-equipped and quiet, and the place is clean and attractive. If you enjoy relaxing in a pool, they have a very nice indoor pool, although I have never used it. Also, their...

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Helpful?
Thank Larry W
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying at the Best Western Plus Lockport Hotel and providing valuable feedback from your stay. You are quite generous with your compliments of all of our great amenities offered including the hot breakfast buffet. Your keen eye was much appreciated also, noting the business staying during your visit, not to mention the clean & attractive features you...

Ransonville
Reviewed 2 January 2017

Stay at hotel for the week whole visiting family. Everyone was very friendly and accomodating. Rooms where clean each morning housekeeping routinely offered to clean (of which I said no service ) Breakfast was hot and enjoyable. Available perfecttimes.

Review collected in partnership with Best Western
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Helpful?
Thank Cherie S
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying at the Best Western Plus Lockport Hotel, and for your time in providing valuable feedback. I'm thrilled to hear that you enjoyed yourselves while visiting your family during the holiday season. Furthermore, I am truly thankful for your glowing recommendation of the friendly staff, cleanliness of the hotel & enjoyable breakfast during your stay. I look...

Fort Myers
Reviewed 31 December 2016

My daughter and I recently stayed at this Best Western Hotel for 9 days over the Christmas holiday, as we were visiting family who live in the area. We received a GREAT rate on both rooms. The staff was very accommodating and the rooms were clean. However, our issues were with the other travelers who stayed at this hotel. It...

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Helpful?
Thank Cheryl S
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I appreciate & am glad you chose the Best Western Plus Lockport to stay at around the holiday season. I do truly apologize for the lack of common courtesy that some guests chose to exhibit, which I'm sure inconvenienced not only you, but a few other guests that were looking for a quiet stay. I wish it would have been...

Fort Erie, Canada
Reviewed 10 December 2016

This was our 2nd two night visit to this hotel. Everything was just as good as before. Our ground floor room with king sized bed was very good. Nicely decorated and very spacious. Very attractive lobby with seating areas. The breakfast buffet was fine, with a good selection of hot and cold items. Very friendly staff.

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Helpful?
Thank Chris A
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for finding time to review & provide feedback for my staff & I from your stay in December. Very pleased to hear that your requests & bedding was as per your expectation, and that you enjoyed our daily breakfast. Great customer service is not only an expectation, it is our motto every day. I hope we will see...

Reviewed 18 November 2016

My husband and I stayed at the Best Western Plus in Lockport, NY while attending a funeral in the area. The front desk staff was helpful, efficient, and made us feel welcome. The room was clean, and the bed very comfortable. I would have rated the hotel excellent but for a few minor glitches in that the tissue dispenser and...

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Helpful?
Thank Phyllis V
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I'm so thankful for your valuable feedback provided from your stay around Thanksgiving. Your keen eye for detail notating the specifics of our fantastic daily breakfast offerings is so much appreciated. We strive to make sure all guests have an enjoyable start to their day, giving multiple options to choose from. I'm very happy to know that your accommodations were...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Plus Lockport Hotel (Formerly the Holiday Inn Lockport) has been 100% renovated in June 2013 & is the perfect location for your visit to one of New York's most fascinating areas. The Best Western Plus Lockport Hotel is centrally located between Buffalo, Niagara Falls and Darien Lake, and just one mile from the historical Erie Canal with easy access to the Greater Buffalo Niagara International Airport. Your stay in Lockport is not complete without a visit to the Erie Canal Locks, a trip to the Upside Down Bridge, the Canal Museum, the Kenan Art Center, the Lockport Cave & Underground Boat Ride and a Cruise on the Erie Canal. Also, Albright Knox Art Gallery, Buffalo Museum of Science, Buffalo Zoo, Niagara Falls with all of its attractions including the Aquarium, Maid of the Mist, Cave of the Winds, Niagara Falls State Park and Fashion Outlets Shopping & Niagara Wine Trail. Visiting the area for educational purposes, the Best Western Lockport Hotel is only a short drive to Niagara University, Niagara Community College, and the State University of New York at Buffalo.Coming to the area for business? The Best Western Plus Lockport Hotel is centrally located and close to Delphi Corporation, AES Somerset, First Niagara Bank, LaFarge, Allegheny Ludlam, Candlelight Cabinetry, Sigma, and many more. Free wired and wireless high-speed Internet access is available. ... more   less 

Additional Information about BEST WESTERN PLUS Lockport Hotel

Address: 515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
Region: United States > New York > Lockport
Price Range: $104 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Lockport Hotel 2.5*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline and Best Western so you can book your BEST WESTERN PLUS Lockport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Lockport Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Lockport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the downstairs wing that includes rooms 120-132---noisy and doors slam constantly!”
 of 5 bubbles 698cheryls, 31 Dec 2016 | Read review
“Ask not to have a view of a brick wall, if it matters to you.”
 of 5 bubbles epuya, 10 Sep 2016 | Read review
“I like the first floor but there are entrances everywhere, All roads lead to...”
 of 5 bubbles GregSmith66, 23 May 2016 | Read review
“Ground level room near entry E is quite also saves time lugging gear through the lobby.”
 of 5 bubbles AussiePD, 1 Oct 2015 | Read review
“away from anyone staying next door”
 of 5 bubbles GrantK40, 7 Aug 2015 | Read review
5 of 5