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BEST WESTERN PLUS Lockport Hotel

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203 Reviews from our TripAdvisor Community

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Showing 200: English reviews
Reviewed 3 weeks ago

My husband and I stayed at the Best Western Plus in Lockport, NY while attending a funeral in the area. The front desk staff was helpful, efficient, and made us feel welcome. The room was clean, and the bed very comfortable. I would have rated the hotel excellent but for a few minor glitches in that the tissue dispenser and...

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Helpful?
Thank Phyllis V
A TripAdvisor Member
1 review
Reviewed 26 October 2016 via mobile

Exceeded our expectations!!! The staff were pleasant and helpful. Neat, clean, and nicely decorated room plus a great breakfast in the morning. We will definitely come back if we visit the area again.

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Thank A TripAdvisor Member
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying & taking time to review my Best Western Plus Lockport Hotel. The staff & myself truly appreciate the glowing feedback, as we take great pride in knowing each guest had a memorable stay. I'm glad we achieved that goal with you. A clean, comfortable & friendly stay is always the best! Hope to see you in...

Redmond
Reviewed 18 October 2016

Wanted a place to stay in Lockport as we had a tour at the Underground cave and along the Erie Canal Locks. This was perfect and we had enough points for a free stay. The room was bright and cheery, very comfortable bed. Nice shower. We enjoyed the breakfast and the staff were all very nice. I especially liked that...

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Thank JandJ18
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I appreciate the time you took to provide a glowing review of my Best Western Plus Lockport Hotel. Thank you for identifying the clean, comfortable & friendly staff, along with enjoying the breakfast during your stay. Knowing that the luggage carts were ideal was a great note to see. Glad to see you traveled and saw Lockport and was able...

Toronto
Reviewed 17 October 2016

I like the breakfast area in this hotel because there are lots of tables around and very easy to get a seat, the breakfast items are good, and the hostess in the breakfast is very friendly and helpful. The rooms are clean, beds are comfortable, will consider to stay in this hotel if traveling around this area.

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Thank Billy12345Toronto
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for providing feedback of your great stay at the Best Western Plus Lockport Hotel recently. I appreciate that you took such detailed time to identify the positive options that the Breakfast area offered. Also, knowing that your room was clean & comfortable, and my staff was very friendly was expected, yet always a pleasure to hear. Hope you...

Maine
Reviewed 13 October 2016

Stayed here with my husband and kids on our way to Niagara Falls. The woman who checked us in was pleasant. We stayed on the first floor. The hallways were quite dark. The room was a standard room, but not as clean as I would prefer. The bed was quite uncomfortable as well. My children were hoping to use the...

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Thank JJ D
Whitehouse,Ohio, United States
Reviewed 3 October 2016

Having stayed at other Best Western properties with good experiences we choose this property because of its advertised value and close proximity to our destination, Niagara, Falls. We were not pleased with the stained carpet and lack of cleanliness ( vacuuming, unclean windows ) in the entryway and hallway to our 1st floor room, however the lobby was clean and...

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Thank William D
NYC, United States
Reviewed 28 September 2016

Mismanagement is the biggest problem along with broken equipment in the gym and issues with billing. The staff at the entrance don't know what they're doing or the hotel manager. The cleaning staff are very nice, but they don't clean until 7pm when you're back in your room and want to rest. The front desk told me it's because they...

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Thank Sherry M
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for reviewing my Best Western Plus Lockport Hotel during your recent trip into Lockport. I apologize that your opinion of our staffing levels & management style did not meet your expectations, yet feel the importance of knowing our departments work well together and strive to make guest stays the most enjoyable experience was imperative. Staffing levels and knowledge...

Reviewed 26 September 2016

staff were great and room was comfortable.would stay again.location was a bit further than I would of liked but in the end it was fine.coffee was good and it was nice to receive a usa newspaper to read.clean property

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Thank W7579SNerics
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I am very appreciative of the time you took to stay & review my Best Western Plus Lockport Hotel. I am pleased to know your stay was clean, comfortable & you experienced great customer service. My staff & I strive to make every stay a memorable experience for our guests. Glad you enjoyed our amenities and look forward to seeing...

Saratoga Springs, New York
Reviewed 25 September 2016 via mobile

We stayed 2 nights here for a wedding and a visit to Niagara Falls. Clean, decent breakfast (out of coffee both mornings though). TV remote broken..but didnt ask to be fixed. Quiet, clean room, good climate control. Would stay here again.

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Thank gnilrak
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying & reviewing the BW Plus Lockport Hotel recently I wanted you to be aware that there are 2 coffee stations located for the Breakfast Area, and although one may have been low and being tended to, the 2nd location at the entrance to the room is always full as our back up. I offer apologies if...

Akron, Ohio
Reviewed 24 September 2016 via mobile

Stayed overnight after a quick trip to a couple of wineries on the lake. Room was very clean and also very quiet. Only thing wrong was shampoo dispenser in the shower was almost empty. Would come back again

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Thank Jay M
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for reviewing my Best Western Plus Lockport Hotel from your recent stay! I am pleased to hear you had a clean, quiet, restful evening with us, since you had been out sightseeing all day. My appreciation to your eye for details during your stay and look forward to having you return when you visit the Niagara Region Regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Lockport Hotel (Formerly the Holiday Inn Lockport) has been 100% renovated in June 2013 & is the perfect location for your visit to one of New York's most fascinating areas. The Best Western Plus Lockport Hotel is centrally located between Buffalo, Niagara Falls and Darien Lake, and just one mile from the historical Erie Canal with easy access to the Greater Buffalo Niagara International Airport. Your stay in Lockport is not complete without a visit to the Erie Canal Locks, a trip to the Upside Down Bridge, the Canal Museum, the Kenan Art Center, the Lockport Cave & Underground Boat Ride and a Cruise on the Erie Canal. Also, Albright Knox Art Gallery, Buffalo Museum of Science, Buffalo Zoo, Niagara Falls with all of its attractions including the Aquarium, Maid of the Mist, Cave of the Winds, Niagara Falls State Park and Fashion Outlets Shopping & Niagara Wine Trail. Visiting the area for educational purposes, the Best Western Lockport Hotel is only a short drive to Niagara University, Niagara Community College, and the State University of New York at Buffalo.Coming to the area for business? The Best Western Plus Lockport Hotel is centrally located and close to Delphi Corporation, AES Somerset, First Niagara Bank, LaFarge, Allegheny Ludlam, Candlelight Cabinetry, Sigma, and many more. Free wired and wireless high-speed Internet access is available. ... more   less 

Additional Information about BEST WESTERN PLUS Lockport Hotel

Address: 515 S Transit St, Lockport, NY 14094-5911 (Formerly Holiday Inn Lockport)
Region: United States > New York > Lockport
Price Range: $100 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Lockport Hotel 2.5*
Number of rooms: 95
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Also Known As:
Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Lockport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask not to have a view of a brick wall, if it matters to you.”
 of 5 bubbles epuya, 10 Sep 2016 | Read review
“I like the first floor but there are entrances everywhere, All roads lead to...”
 of 5 bubbles GregSmith66, 23 May 2016 | Read review
“Ground level room near entry E is quite also saves time lugging gear through the lobby.”
 of 5 bubbles AussiePD, 1 Oct 2015 | Read review
“away from anyone staying next door”
 of 5 bubbles GrantK40, 7 Aug 2015 | Read review
“The layout of the Hotel makes a bad room hard to get I think.”
  • all the necessities - smallish fridge - but sufficient
  • Clean well appointed bathroom
  • Just enough room - nice color scheme -
  • Comfortable Beds
 of 5 bubbles JenniferG152, 4 Aug 2015 | Read review
5 of 5
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