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Quality Inn

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Quality Inn
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94 Reviews from our TripAdvisor Community

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Showing 94: English reviews
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Reviewed 1 week ago via mobile

I would not recommend this hotel if you have a choice. The walls and doors are all beat up and have holes in them. It reminded me of a college dorm with the smell of marijuana and stale cigarettes on the third floor. My room was in the third floor and it was a constant 75 degrees in my rooms....

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Helpful?
Thank John M
QualityMassenaGM, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Bakersfield, Vermont
Reviewed 31 October 2016

We were in Massena for family weekend. There were limited choices, even though I booked quite far in advance. I can't believe hotels still have double beds. You can not sleep two people comfortably on a double bed. And they put theirs up against the wall. So someone is against a wall. I guess that person doesn't run the risk...

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Helpful?
Thank Stacy M
QualityMassenaGM, General Manager at Quality Inn, responded to this review

Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Reviewed 7 October 2016 via mobile

The only saving grace of this hotel is the lovely, older gentleman who works in the continental breakfast area. He deserves a better place than this dump to work. Let's start with the positive - the lobby is fairly nice, particularly in comparison to the rooms. I didn't find any chalk outlines for dead bodies or any bugs. Now the...

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Helpful?
Thank Susan V
QualityMassenaGM, Manager at Quality Inn, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that...

Lindenhurst, New York
Reviewed 26 September 2016

I stayed at the Quality Inn for two nights while visiting my son at a local college (closer hotels had no availability). Check in was quick and courteous. The room was clean and well appointed. I stayed in one of their tiny rooms with one full sized bed. This is perfect for a solo traveler, but would feel cramped for...

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Helpful?
Thank singlemomoftwins
QualityMassenaGM, Manager at Quality Inn, responded to this review

Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an...

Half Moon Bay, California
Reviewed 24 August 2016

I have to go to Massena several times a year for business. There aren't a lot of choices in the area, so I have stayed here 8-10 times over the years. Everytime I stay here, I tell myself never again but then a year goes by and I try them again. Last time I do that. Today I checked into...

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Helpful?
Thank hmbcacoastsider1
QualityMassenaGM, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Batavia, New York
Reviewed 22 August 2016 via mobile

I was here for a wedding reception the food was great. The beds were very comfortable I booked a suite with a king size bed. The breakfast wasn't the best selection but my overall stay was great. The bar had a good selection and the staff was really pleasant

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Helpful?
Thank jbonin21
QualityMassenaGM, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jason Hoxie...

Watertown, New York
Reviewed 14 August 2016 via mobile

This is not my first time staying at this hotel and I will definitely stay here again. The room was clean and comfortable, the breakfast was great and the staff was friendly and accommodating. The hotel is close to the Canadian boarder and conveniently located for anybody visiting the St Lawrence Area!! Best deal in Massena.

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Helpful?
Thank Vickie P
QualityMassenaGM, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

Lakewood, Colorado
Reviewed 7 August 2016

I stay at this hotel 2-3 times a year for business. Until now I used to book the single bed room which is too small and feels a bit stuffy. On my last stay, I booked a 2-twin bed room. This room was nice and spacious. Hotel staff is very helpful. The room has a microwave and refrigerator which are...

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Helpful?
Thank soilman
QualityMassenaGM, Manager at Quality Inn, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to...

Zephyrhills, Florida
Reviewed 25 July 2016

Having not been to Massena in a few years, I noticed how much everything had deteriorated. Empty store fronts, mall not doing much business, so I was wondering what a hotel would be like. Quality Inn was perfect!!! Decor was very nice, personnel were friendly, rooms very clean and neat, plus a terrific breakfast. Highly recommend and the cost was...

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Helpful?
Thank RETIRED33541
QualityMassenaGM, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jason Hoxie...

Reviewed 25 July 2016 via mobile

There is no another place I could possible stay then the Quality Inn other then with Family! My mom & sister's still live there but I choose to stay at the Quality Inn & do so very frequently!! This Hotel provides amazing coffee in the lobby 24 hours, free for all their guests! The breakfast room has all you need...

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Helpful?
Thank llyse j
QualityMassenaGM, Manager at Quality Inn, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jason...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about Quality Inn

Address: 10 W Orvis St, Massena, NY 13662-1815
Region: United States > New York > St. Lawrence County > Massena
Price Range: $109 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Quality Hotel Massena
Quality Inn Massena
Massena Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
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Rochester

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Questions? Get answers from Quality Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick another hotel.”
 of 5 bubbles hmbcacoastsider1, 24 Aug 2016 | Read review
“select the double bed room”
 of 5 bubbles soilman, 7 Aug 2016 | Read review
“The rooms on the front face the main street and the back has better views.”
 of 5 bubbles gofishdan, 22 Jun 2016 | Read review
“Stay in Potsdam”
 of 5 bubbles Henrynin, 1 Aug 2015 | Read review
“Avoid the first floor”
 of 5 bubbles DJ607, 14 Jul 2014 | Read review
5 of 5