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Beware of giving this location your credit card and keep checking for extra charges without explanation. I've been trying to get an explanation for an extra $401.84 for 2 weeks without any response. If it was a smaller amount I wouldn't even have bothered to...More
1 Thank Sarvani R
Response from 00esa, Manager at Extended Stay America - Long Island - MelvilleResponded September 16, 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a...More
I only write reviews when i'm angry or really impressed, in this case i an very impressed and thankful for Corin and her crew. The associates at the main desk, housekeepers and Jaun the maintenance man worked very hard to accommodate me so much that...More
Response from 00esa, Manager at Extended Stay America - Long Island - MelvilleResponded May 9, 2018
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you loved your stay. We will be sure to share...More
This place was the worst hotel ever. It smelled bad. The room felt sticky and stuffy. Everything about the room was terrible; flat pillows, dirty and dusty, bathroom smelled of cigarettes, bed was uncomfortable. The front desk staff was extremely rude. When I asked about...More
Thank Trish H
Response from 00esa, Manager at Extended Stay America - Long Island - MelvilleResponded August 20, 2018
Trish, we are truly sorry for the issues you experienced in your room and that you were not clear with our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a...More
Smelly room, horrible pillows, rude front desk staff.
The A/C in my room its powered by a diesel engine...couldn't be noisier.
I joyful experience
Please save yourself from a bad moment and DON'T GO there; you will pay $120+tax to be treated like S -...More
Thank Jorge G
Response from 00esa, Manager at Extended Stay America - Long Island - MelvilleResponded August 18, 2018
Jorge, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be...More
Hotel was comfortable enough and does have a mini-kitchen in the room, but not particularity practical for a non-extended stay since you still have to buy all your cooking stuff. The lobby isn't so much a lobby as a check-in window. It doesn't offer much...More
1 Thank gnolect
Response from 00esa, Manager at Extended Stay America - Long Island - MelvilleResponded July 29, 2018
Thanks for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team and we will use them for future improvements. We hope you will give us another opportunity...More