We were there for a night with the family. Great Service and Beautiful Hotel. Wendell and Jennifer were awesome. I left my phone at the hotel, and they reassured me that if they find it they will call me. The next morning Jennifer called me with the awesome news that they found my phone, and they are going to ship it to me. The Honesty and integrity that Jennifer and The housekeeper showed alone should make you wanna stay here. Great staff and beautiful place. Highly Recommended
The hotel is nice and new, built with the most modern Residents Inn design and layout. However, the staff and GM are the worst I have ever encountered in over 800 nights I have stayed in a Marriot, or Marriot brand hotel. Hospitality is all about trust, honesty, and transparency and the staff failed on all, top-down. To start with the rooms were not available on time, we had to wait until close to 6 pm to get into our rooms. The GM claimed that it was due to a platinum member staying late however a hotel check-in policy is a policy and any decent-sized hotel should be able to work something out there are more than 3 rooms in a hotel. I booked three rooms for my family and requested as a platinum member 4 pm checkout for all of them at booking. The morning of checkout approximately 6:15 AM I went to the front desk and requested that we have a late checkout They said that would be fine and they wrote it down on a paper in front of me. At 12 pm, all our keys were deactivated. I contacted the front desk to ask for them to be reactivated. The front desk "informed me all 3 rooms would have to be vacated at 2 pm and there was nothing they could do". I went down to the front desk and told them I communicated with the receptionist earlier in the morning. The front desk claimed I had not. I pointed out the paper in front of her that said I did request a late checkout. She backtracked however claimed I wasn't entitled to late checkout and platinum member or not I showed her that the Marriott website states that a planum is entitled to late checkout. She claimed it's irrelevant and she needs the room vacated so it can be cleaned for the next customer. I understand that sometimes keys get deactivated automatically however using it as a tactic to deny me a late checkout and to renege our agreed check-out time is unacceptable. The GM claimed that the employee was new and didn't know Marriott Basic policies, however, using the "new employee" excuse isn't sufficient or acceptable. Any employee new or old should check with a supervisor before denying the platinum late checkout benefits I clearly showed stated on Marriott's website. Claiming that it is because of "the new employee" clearly indicates that there are serious issues with the management hiring and training process. Overall the building is nice however be prepared to deal with rude amiture staff and a very unprofesional GM…
We stopped at this hotel on our road trip. It’s brand new. Front desk staff were nice. Parking was outdoors and very convenient. Room was impeccably clean. Bed was comfortable. Shower had good pressure. Kitchen was great. Guests seemed to follow masking guidelines. Bagged breakfast due to covid. I would highly recommend this hotel.
We walked in late afternoon on President day with my family because our original accommodation plan was all screwup by power loss in the town of Vernon. The front desk staff (Yumary) was super nice and tried her best to help us out even the hotel was almost fully booked due to popular weekend. Thank you and we enjoyed the stay.
Very clean hotel, friendly staff and nice rooms. We had a great stay. The lobby and public space was well kept. Also close to the highway and stores. The to go breakfast was a good option given covid.