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Residence Inn Middletown Goshen

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57 Tower Dr, Middletown, NY 10941-2033
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1)
Room & Suite (21)
Dining (8)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20-12-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Middletown Goshen
Updated 20-12-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 11 hotels in Middletown
Location
Cleanliness
Service
Value
From extended stays to short-term visits, our all-suite, pet-friendly hotel provides spacious studios and 1 bedroom suites all with fully equipped kitchens, sofa beds and pillow top mattresses. We offer complimentary full breakfast, Wi-Fi, business center, full service bar, indoor heated pool, fitness center, BBQ and patio area -the perfect lodging choice for business or leisure travel!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Wifi
Indoor pool
Heated pool
Shallow end in pool
Bar / lounge
Restaurant
Complimentary instant cofffee
Complimentary tea
Taxi service
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Dining area
Housekeeping
Interconnected rooms available
Seating area
Separate living room
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
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21Reviews1Q+A3Room tips
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Popular mentions
Leeshai R wrote a review Apr. 2021
1 contribution
We were there for a night with the family. Great Service and Beautiful Hotel. Wendell and Jennifer were awesome. I left my phone at the hotel, and they reassured me that if they find it they will call me. The next morning Jennifer called me with the awesome news that they found my phone, and they are going to ship it to me. The Honesty and integrity that Jennifer and The housekeeper showed alone should make you wanna stay here. Great staff and beautiful place. Highly Recommended
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Date of stay: March 2021
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Response from Lisa Franklin, General Manager at Residence Inn Middletown Goshen
Responded Apr. 22, 2021
Thank you so much for the kind words about Jeniffer and Wendell! We have a great team and are very proud of the service they provide. Thank you for staying with us and we look forward to your return!
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LightPacker586984 wrote a review Apr. 2021
1 contribution
The hotel is nice and new, built with the most modern Residents Inn design and layout. However, the staff and GM are the worst I have ever encountered in over 800 nights I have stayed in a Marriot, or Marriot brand hotel. Hospitality is all about trust, honesty, and transparency and the staff failed on all, top-down. To start with the rooms were not available on time, we had to wait until close to 6 pm to get into our rooms. The GM claimed that it was due to a platinum member staying late however a hotel check-in policy is a policy and any decent-sized hotel should be able to work something out there are more than 3 rooms in a hotel. I booked three rooms for my family and requested as a platinum member 4 pm checkout for all of them at booking. The morning of checkout approximately 6:15 AM I went to the front desk and requested that we have a late checkout They said that would be fine and they wrote it down on a paper in front of me. At 12 pm, all our keys were deactivated. I contacted the front desk to ask for them to be reactivated. The front desk "informed me all 3 rooms would have to be vacated at 2 pm and there was nothing they could do". I went down to the front desk and told them I communicated with the receptionist earlier in the morning. The front desk claimed I had not. I pointed out the paper in front of her that said I did request a late checkout. She backtracked however claimed I wasn't entitled to late checkout and platinum member or not I showed her that the Marriott website states that a planum is entitled to late checkout. She claimed it's irrelevant and she needs the room vacated so it can be cleaned for the next customer. I understand that sometimes keys get deactivated automatically however using it as a tactic to deny me a late checkout and to renege our agreed check-out time is unacceptable. The GM claimed that the employee was new and didn't know Marriott Basic policies, however, using the "new employee" excuse isn't sufficient or acceptable. Any employee new or old should check with a supervisor before denying the platinum late checkout benefits I clearly showed stated on Marriott's website. Claiming that it is because of "the new employee" clearly indicates that there are serious issues with the management hiring and training process. Overall the building is nice however be prepared to deal with rude amiture staff and a very unprofesional GM
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Date of stay: March 2021
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Response from Lisa Franklin, General Manager at Residence Inn Middletown Goshen
Responded Apr. 7, 2021
I am very sorry you are unhappy with your stay at our Residence Inn! We try very hard to ensure a perfect stay for everyone and we are sorry we failed to deliver that to you. Yes, our Platinum members do receive a 4 pm checkout time. For safety and security reasons, the computer system is set to automatically cancel guest room keys at the 12pm check out time. Because you had three rooms, only one room was able to be remotely reactivated which was your room that had the mobile key setup. The other rooms needed the keys to be reactivated at the front desk. We always try to ensure on time check in and I am sorry that one of the rooms was not ready to check into until 5:15. We do sincerely apologize for the inconvenience you experienced and also that our front desk agent made an error and informed you incorrectly. We hope you will stay with us another time.
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DoctorMom18 wrote a review Feb. 2021
7 contributions3 helpful votes
We stopped at this hotel on our road trip. It’s brand new. Front desk staff were nice. Parking was outdoors and very convenient. Room was impeccably clean. Bed was comfortable. Shower had good pressure. Kitchen was great. Guests seemed to follow masking guidelines. Bagged breakfast due to covid. I would highly recommend this hotel.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
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Response from Lisa Franklin, General Manager at Residence Inn Middletown Goshen
Responded Mar. 12, 2021
We are so glad you chose our hotel while on your road trip and that you enjoyed your stay so much! Our team does a great job ensuring the cleanliness of our hotel and rooms and ensuring our guests are well taken care of. We are thrilled that you had an excellent experience and we thank you for the recommendation and for your business!
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Candyfromnyc wrote a review Feb. 2021
1 contribution
We walked in late afternoon on President day with my family because our original accommodation plan was all screwup by power loss in the town of Vernon. The front desk staff (Yumary) was super nice and tried her best to help us out even the hotel was almost fully booked due to popular weekend. Thank you and we enjoyed the stay.
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Date of stay: February 2021Trip type: Travelled with family
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Response from Lisa Franklin, General Manager at Residence Inn Middletown Goshen
Responded Feb. 23, 2021
Sorry for the power loss in Vernon but we are very happy you found us! Yomary does a great job and we thank you for recognizing her. We are glad you enjoyed your stay and we do hope to see you again!
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NYCandworld wrote a review Jan. 2021
NY, NY104 contributions193 helpful votes
Very clean hotel, friendly staff and nice rooms. We had a great stay. The lobby and public space was well kept. Also close to the highway and stores. The to go breakfast was a good option given covid.
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Date of stay: December 2020
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Response from Lisa Franklin, General Manager at Residence Inn Middletown Goshen
Responded Jan. 14, 2021
Thank you for staying with us and for sharing this great review- we appreciate it! Our team couldn't be happier to hear your great comments and how much you enjoyed your stay. We look forward to welcoming you back soon. Thanks again!
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PRICE RANGE
US$172 - US$225 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkMiddletown
NUMBER OF ROOMS
125
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Frequently Asked Questions about Residence Inn Middletown Goshen
Which popular attractions are close to Residence Inn Middletown Goshen?
Nearby attractions include AMC Crystal Run 16 (0.3 km).
What are some of the property amenities at Residence Inn Middletown Goshen?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn Middletown Goshen?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Middletown Goshen?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Residence Inn Middletown Goshen?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn Middletown Goshen?
Conveniently located restaurants include Cosimo's Brick Oven Of Middletown, Five Guys, and Frank's Pizza and Restaurant.
Are there opportunities to exercise at Residence Inn Middletown Goshen?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn Middletown Goshen?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at Residence Inn Middletown Goshen?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Middletown Goshen offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Residence Inn Middletown Goshen?
The staff speaks multiple languages, including English and Spanish.