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All reviewsbethel woodssmall indoor poolbusiness tripwaffle makervery nice hotelexercise roomstaying at this hotelmini fridge and microwavefront desk clerkoff routewould stay againconcert venuenice stayclean roomsconvenient locationgreat place to staybagels
There are not too many choices in this area, and this hotel has seen happier times BUT the service of the front desk people makes it stand out in a good way. I had problems with the business center computer and twice the night clerk...More
This Best Western was very nice, clean and had reasonable rates. We stayed overnight and went to the Casino at the race track. It was a great overnight stop with a little nighttime fun and dinner at the Casino. They had a small clean pool....More
Thank sandra m
Response from BWMonticello, Front Office Manager at Best Western MonticelloResponded 10 November 2017
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a...More
We Stay often for work and it’s the best place in town to stay they have a great breakfast and open it up earlier for us workers.
Jennifer is also a great help with all our reservations
Thank you and see you next week
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Great hotel! Convenient in location to the casino, courteous staff, comfy bed, and the breakfast was good. Check in was easy, fast & they answered all my questions. Will definitely be staying here again.
Thank Ashley L
Response from BWMonticello, Manager at Best Western MonticelloResponded 31 January 2018
thank you for your feed back we are glad you enjoyed your stay and look forward to seeing you in the near future.
Best Western Management
This place maybe the best in the area but that doesn’t constitute as been good. Bed rest had so many had marks that may have never been clean or somebody had a orgy in the room and never got clean. The bathroom is as confortable...More
1 Thank Wil F
Response from BWMonticello, General Manager at Best Western MonticelloResponded 11 January 2018
We are sorry you did not enjoy your stay, if you would have contacted the front desk during your stay we would have been more than happy to change your room and resolve any issues you had. If you would like to discuss this further...More
Response from Papaleadfoot | Reviewed this property |
FYI ONLY. I checked into (stayed at) the motel this past summer. While near the desk, I overheard a family complaining of the same situation you are complaining. They had made a reservation which was confirmed and... More
FYI ONLY. I checked into (stayed at) the motel this past summer. While near the desk, I overheard a family complaining of the same situation you are complaining. They had made a reservation which was confirmed and upon arrival found out their reservation had been cancelled.
I am not sure, but I think the motel sold "recently" to the family that is running it now.
Suggest you "complain" to Best Western National HQ.