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Hilton Garden Inn Nanuet

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417 Reviews from our TripAdvisor Community

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Showing 412: English reviews
League City, Texas
Reviewed 20 July 2016 via mobile

The front desk was friendly, the cook did my eggs perfectly, the waitress was also friendly. Now for the not too impressed. I'm from NY but have lived in Texas for awhile so maybe my idea of customer service and friendliness have been altered. The rest of the staff, including a woman manager walked by me without a word. When...

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Helpful?
Thank Celticpoo
Heather B, Front Office Manager at Hilton Garden Inn Nanuet, responded to this review

Dear Celticpoo: Thank you for reviewing us on Trip Advisor! I'm sorry you did not receive the guest experience or service you deserve. I started at the Hilton Garden Inn a week ago, and I promise that, moving forward, you will never be ignored by one of our staff members again! As far as the maintenance issues, those are also...

Bronx, United States
Reviewed 19 July 2016

Love the Hilton's Hotel, I always have a great experience, check in and out so easy. Clean room and comfortable bed that you sleep like a baby. Great time if you go as a couple or with family, the food and service is great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Betty R
Reviewed 16 July 2016 via mobile

We stayed for 4 nights and we loved it. The staff was very friendly, especially Gregory, who went out of his way to make us feel comfortable after driving for 2 days straight from Orlando. Everything smelled and was clean. I have no complaints.

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Helpful?
Thank MariaMiguelDiego
Christie D, Front Office Manager at Hilton Garden Inn Nanuet, responded to this review

Thank you Mr. and Mrs. Diego, It was a pleasure having you stay with us. Thank you for the kind words about Gregory as well! We hope you get a chance to stay with us again real soon!

Albany, United States
Reviewed 12 July 2016

We were in a pinch to find last minute lodgings as our Airbnb host fell off the radar screen. Everyone from the reservationist, check in/check out and all the staff in the dining area were extremely warm, kind and courteous, going out of their way to accommodate any special requests. Their was a wedding party and a swim team staying...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Anne-Marie F
Christie D, Front Office Manager at Hilton Garden Inn Nanuet, responded to this review

We were so sorry to hear about your unfortunate issue with Airbnb but so happy that we were able to accommodate you. We hope to be able to welcome you back to our hotel in the future!

Fort Salonga, New York
Reviewed 11 July 2016

The hotel is at a convenient location to many activities and easy to get to. The lobby is nice and most of the time there's coffee for the guest which is a nice touch. But at minimum there is water for the guest at the lobby. The rooms are decent size for the price. The first room we were given...

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Helpful?
Thank Kitmin2010
Christie D, Front Office Manager at Hilton Garden Inn Nanuet, responded to this review

Thank you so much for staying with us, we really appreciate the kind words and are happy that we were able to get you the perfect room for your stay! We look forward to welcoming you back real soon!

Brooklyn, United States
Reviewed 7 July 2016

This hotel is a good pick for being accessible to shopping and restaurants to get away from the hustle and bustle of the city. It is right off 59 and there are plenty of shops and places to eat very close to the hotel. Also, a good idea to get the bed and breakfast option as you pay $13 per...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Taurea Y
Christie D, Front Office Manager at Hilton Garden Inn Nanuet, responded to this review

Thank you so much for staying with us, it sounds like you were able to take advantage of the shopping and restaurants at The Shops at Nanuet and nearby Palisades Center Mall, that's terrific! Maybe we can welcome you back during the Holiday Season for your gift giving needs.

Reviewed 6 July 2016

This hotel is conveniently located right off the highway. As we checked in, I mentioned it was my husband's birthday. We were later surprised with a lovely card and champagne to celebrate. Totally unexpected but a lovely gesture. The front desk staff was very helpful with directions and always cheerful in their greetings. A wonderful value in hotels.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank carla j
Christie D, Front Office Manager at Hilton Garden Inn Nanuet, responded to this review

We were so happy to help you celebrate your husbands birthday, it was our pleasure. Hopefully we can welcome you back for another special occasion.

Laporte, United States
Reviewed 5 July 2016

Housekeeping threw away my sons baseball MVP awards. Night staff cared and seemed to attempt to locate them but morning staff at checkout was horrible, rude and didn't care. We drove 12+ hours to participate in this baseball tournament and came home without the awards he won. Very disappointing!! She didn't even offer an apology and couldn't let housekeeping clean...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kimberly W
Christie D, Front Office Manager at Hilton Garden Inn Nanuet, responded to this review

I apologize again for the missing cards, I am sure that they meant a lot to him after playing so hard to receive them. As you know I did attempt to find your cards for you but unfortunately it was reported to me days after the incident happened. I was hoping to hear back from your coach by now to...

Reviewed 5 July 2016

Held a 5 day meeting here. Meeting room and sleeping rooms were used during this stay. The staff couldn't have been any more acomadating. Many restaurants in the area, and hotel food was good as well. I would definately use this hotel again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank gaill154
Christie D, Front Office Manager at Hilton Garden Inn Nanuet, responded to this review

Thank you so much for your kind words, it was a pleasure helping you with your meeting room needs, we hope to be able to help you with more in the future.

long island, United States
Reviewed 1 July 2016

Just and overnight visit but was very happily pleased at the hotel cleanliness and hospitality. The pool was a nice break for my niece who since she was the only person in it thought it was her own personal pool. Location is a quick hop off the thruway with plenty of places to eat.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Suzanne M
Christie D, Front Office Manager at Hilton Garden Inn Nanuet, responded to this review

I am so glad that your niece was able to feel like a princess in her very own pool, that is very cute! We hope that you are able to visit us again real soon.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Nanuet

Address: 270 W Route 59, Nanuet, NY 10954-2220
Region: United States > New York > Nanuet
Price Range: $162 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nanuet 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Hilton Garden Inn Nanuet Hotel Nanuet
Nanuet Hilton Garden Inn
Hilton Nanuet
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nanuet staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the back side of the building have Thruway noise. Not sure if the side facing route 59 is any better!”
 of 5 bubbles BostonFrequentTrav1, 18 Apr 2016 | Read review
“There are no views because it is off of a main road. I would stay 2nd floor and up.”
 of 5 bubbles Julianna72, 30 Dec 2015 | Read review
“Be sure to ask for a room away from the elevator and stairwells.”
 of 5 bubbles golfer22_plus, 31 Oct 2015 | Read review
“Every room is nice and quiet. The beds are extremely cozy.”
 of 5 bubbles joeg685, 3 Jun 2015 | Read review
“The higher floor the better--and facing the shopping center parking lot rooms are best”
 of 5 bubbles EJG55, 1 Jun 2015 | Read review
5 of 5