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Burrstone Inn, Ascend Hotel Collection

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1777 Burrstone Rd, New Hartford, NY 13413-1000
COVID-19 update: See the added health and safety measures this property is taking.Read more
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About

#2 of 3 hotels in New Hartford
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GreenLeaders Bronze level
Our beautiful 100 room property is right outside of Utica, New York and offers travelers a property that prides itself on being clean and accommodating.
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Property amenities
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Room features
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Languages Spoken
hotel_amenity_english, hotel_amenity_spanish
126Reviews0Q+A16Room tips
Traveller rating
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Popular mentions
David14818 wrote a review Jun. 13
Burdett, New York15 contributions2 helpful votes
We Found the staff to be friendly, although we didn’t ask a lot of them. There was a decent breakfast considering the Covid situation, and it seemed to be out for the most part 24 hours per day. There was no room service, in other words we didn’t get any new coffee or towels for our second night. Maybe one has to ask for them, but the staff did not tell us about that. Otherwise, it’s a decent hotel, fairly old and worn out, but a comfortable state for our family.
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Date of stay: June 2021Trip type: Travelled with family
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Hank072010 wrote a review May 2021
Hong Kong, China28 contributions57 helpful votes
On the surface I agree with other commenters that the facility is relatively new (I've stayed here twice when it was a very nice Holiday Inn) and clean. But, this Burrstone, like most low priced motels, can not afford to train and pay for professional staff. I found Burrstone staff's utter contempt for their job and customers to be shocking. When we reported that housekeeping had not serviced our room on our second day of stay, Alyssa at the reception pulled out a housekeeping order sheet and began to lecture me on my failure to post that request on the door. When I politely informed her that the lady who checked me in the previous night had not informed me of such policy, her only response was "I wasn't at the reception last night!". Nothing else - no offer to call the housekeeping or to offer at least new towels etc. I had to ask what she would have me do about my need for new towels and where I should empty out the overflowing garbage cans. Looking thoroughly annoyed the whole time she only repeated that "I wasn't here when you checked in" . Another lady who seemed to be a trainee finally jumped in and noted that a housekeeping staff should still be at work at that moment and that new towels could be brought to me. I had to actually point out to Alyssa that her demeanor was uncalled for and upsetting. I gave up when she responded again that she wasn't the one who checked me in - I guess in her mind she does not want to be bothered by customers if she was not directly responsible. A bit later, as I was walking my dog, I saw Alyssa and her colleague right out at the front entrance smoking. When I looked at them, surprised that no one was manning the front while they smoked right at the entrance, they both stared back. After a bit hard staring at each other, I just shook my head and left - getting involved in a staring contest with motel staff was just too silly. Next time, spend $15 more to stay at Hamptons. (I would have but they did not allow pets). My stay was during May 21-23. P.S. For management: refer to the security camera of the entrance around 3:40 pm May 22nd. Utica and New Hartford have many more options. Pass on this badly managed Burrstone.
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Date of stay: May 2021
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KateMoves wrote a review Apr. 2021
Malta, New York125 contributions39 helpful votes
Here's a topnotch older hotel. Quiet location near Utica College. Building has been carefully maintained and updated. Rooms are comfortable. Best linens and mattresses ever!! They've done their Covid protocols well and given excellent service. We know there were a lot of guests, but management spaced the rooms for added safety which added extra quiet. Wonderful. Carefully supervised meeting room that was spotlessly clean. Free breakfast was fine considering the current events. Lots of outdoor spaces for lounging and lovely pool for warmer days. Can't wait to return this summer.
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Date of stay: April 2021
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Trip type: Travelled on business
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Response from John Tees, General Manager at Burrstone Inn, Ascend Hotel Collection
Responded Apr. 26, 2021
KateMoves, Thank you for taking the time to fill out such a nice review of our property. We're so pleased to hear you enjoyed our new mattress' and that you had a nice event in our meeting room. We can't wait for your return this summer! Sincerely, The Burrstone Inn
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Paul W wrote a review Feb. 2021
Port Leyden, NY, United States8 contributions4 helpful votes
My wife and I, 'very senior' citizens, stayed there the night of February 25, 2021. The attentiveness of the hotel employees at check-in, during our stay, and check-out could not have been better. At the last minute we needed a late check-out, and this was immediately granted. The breakfast was as good it is could be under 'covid circumstances'. Burrstone Inn is at great location, adjacent to the Utica Business Park, good restaurants nearby, and medical facilities that include St. Luke's Hospital. We look forward to our next stay in the very near future.
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Date of stay: February 2021
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Response from John Tees, General Manager at Burrstone Inn, Ascend Hotel Collection
Responded Apr. 26, 2021
Paul, Thank you so much for the great review of our property. We're so pleased you and your wife enjoyed your stay with us and that you were able to utilize a late checkout! We look forward to seeing you again very soon. Sincerely, The Burrstone Inn
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Tjh8012 wrote a review Jan. 2021
1 contribution
Excellent service clean rooms and beer garden is bad ass.. Definitely coming back. Got a room for my son and I for 2 days and we are having a great time could not be happier. And PS. The bar tender Nikki is the best
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Date of stay: January 2021Trip type: Travelled on business
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Response from John Tees, General Manager at Burrstone Inn, Ascend Hotel Collection
Responded Jan. 21, 2021
TJ, Excellent service and clean rooms are exactly what we strive for. Thank you for taking the time to review your stay with us and for all the positive words. We're really appreciative of your business. Our Beer Garden is definitely a fan favorite and Nikkie does a great job. Please come and see us again soon. Sincerely, The Burrstone Inn
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PRICE RANGE
US$95 - US$168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn new hartford hotel new hartford, new hartford holiday inn
FORMERLY KNOWN AS
Holiday Inn Utica
LOCATION
United StatesNew YorkNew Hartford
NUMBER OF ROOMS
100
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Frequently Asked Questions about Burrstone Inn, Ascend Hotel Collection
What are some of the property amenities at Burrstone Inn, Ascend Hotel Collection?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Burrstone Inn, Ascend Hotel Collection?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Burrstone Inn, Ascend Hotel Collection?
Yes, free parking is available to guests.
What are some restaurants close to Burrstone Inn, Ascend Hotel Collection?
Conveniently located restaurants include Minar Fine Indian Cuisine, Chowder House, and Phoenician Restaurant.
Are there opportunities to exercise at Burrstone Inn, Ascend Hotel Collection?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Burrstone Inn, Ascend Hotel Collection?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at Burrstone Inn, Ascend Hotel Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Burrstone Inn, Ascend Hotel Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Burrstone Inn, Ascend Hotel Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Burrstone Inn, Ascend Hotel Collection?
Many travellers enjoy visiting New Hartford Presbyterian Church (2.4 km) and Utica Children's Museum (5.0 km).
Is Burrstone Inn, Ascend Hotel Collection accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.