We Found the staff to be friendly, although we didn’t ask a lot of them. There was a decent breakfast considering the Covid situation, and it seemed to be out for the most part 24 hours per day. There was no room service, in other words we didn’t get any new coffee or towels for our second night. Maybe one has to ask for them, but the staff did not tell us about that. Otherwise, it’s a decent hotel, fairly old and worn out, but a comfortable state for our family.
On the surface I agree with other commenters that the facility is relatively new (I've stayed here twice when it was a very nice Holiday Inn) and clean. But, this Burrstone, like most low priced motels, can not afford to train and pay for professional staff. I found Burrstone staff's utter contempt for their job and customers to be shocking. When we reported that housekeeping had not serviced our room on our second day of stay, Alyssa at the reception pulled out a housekeeping order sheet and began to lecture me on my failure to post that request on the door. When I politely informed her that the lady who checked me in the previous night had not informed me of such policy, her only response was "I wasn't at the reception last night!". Nothing else - no offer to call the housekeeping or to offer at least new towels etc. I had to ask what she would have me do about my need for new towels and where I should empty out the overflowing garbage cans. Looking thoroughly annoyed the whole time she only repeated that "I wasn't here when you checked in" . Another lady who seemed to be a trainee finally jumped in and noted that a housekeeping staff should still be at work at that moment and that new towels could be brought to me. I had to actually point out to Alyssa that her demeanor was uncalled for and upsetting. I gave up when she responded again that she wasn't the one who checked me in - I guess in her mind she does not want to be bothered by customers if she was not directly responsible. A bit later, as I was walking my dog, I saw Alyssa and her colleague right out at the front entrance smoking. When I looked at them, surprised that no one was manning the front while they smoked right at the entrance, they both stared back. After a bit hard staring at each other, I just shook my head and left - getting involved in a staring contest with motel staff was just too silly. Next time, spend $15 more to stay at Hamptons. (I would have but they did not allow pets). My stay was during May 21-23. P.S. For management: refer to the security camera of the entrance around 3:40 pm May 22nd. Utica and New Hartford have many more options. Pass on this badly managed Burrstone.…
Here's a topnotch older hotel. Quiet location near Utica College. Building has been carefully maintained and updated. Rooms are comfortable. Best linens and mattresses ever!! They've done their Covid protocols well and given excellent service. We know there were a lot of guests, but management spaced the rooms for added safety which added extra quiet. Wonderful. Carefully supervised meeting room that was spotlessly clean. Free breakfast was fine considering the current events. Lots of outdoor spaces for lounging and lovely pool for warmer days. Can't wait to return this summer.
My wife and I, 'very senior' citizens, stayed there the night of February 25, 2021. The attentiveness of the hotel employees at check-in, during our stay, and check-out could not have been better. At the last minute we needed a late check-out, and this was immediately granted. The breakfast was as good it is could be under 'covid circumstances'. Burrstone Inn is at great location, adjacent to the Utica Business Park, good restaurants nearby, and medical facilities that include St. Luke's Hospital. We look forward to our next stay in the very near future.
Excellent service clean rooms and beer garden is bad ass.. Definitely coming back. Got a room for my son and I for 2 days and we are having a great time could not be happier. And PS. The bar tender Nikki is the best