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DoubleTree by Hilton Hotel Niagara Falls New York

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401 Buffalo Ave, Niagara Falls, NY 14303-1318
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (254)
Room & Suite (58)
Dining (28)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Niagara Falls New York
Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 55 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Travellers' Choice
DoubleTree by Hilton Hotel Niagara Falls New York welcomes you with an innovative blend of contemporary design and traditional hospitality. The hotel is located in downtown Niagara Falls along the Niagara River. Park your vehicle in the hotel parking lot, check in and walk to one of the Natural Wonders of the World, Niagara Falls. With amenities including a heated indoor pool, fitness center, on-site dining and a 24-hour business center, our hotel is one of the finer properties in Niagara Falls, NY. Discover our great accommodations for a family vacation, relaxing weekend, or business travel to Niagara Falls, NY. Enjoy stylish guest rooms furnished with 43-inch LCD TVs, work desks, WiFi and premium bedding. Many rooms offer a whirlpool and views of the Upper Niagara River. Savor tasty selections morning, noon and night at our restaurant, Parkway Prime. Grab a late-night bite or dine in with room service. This hotel offers planning for a successful business meeting, group event and wedding in a flexible, modern hotel banquet/meeting space. Our property has 16,000 sq. ft. of space available for your convention, military reunion, corporate events and weddings. Whether you're traveling for work or play, our friendly DoubleTree staff looks forward to welcoming you to our Niagara Falls, New York hotel with a freshly baked chocolate chip cookie.
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Room & Suite (58)58
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Children Activities (Kid / Family Friendly)
Taxi service
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Refrigerator
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Mid-range
Languages Spoken
English
810Reviews29Q+A78Room tips
Traveller rating
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Popular mentions
Zizu wrote a review Apr. 14
1 contribution
I wouldnt stay at this hotel for multiple reasons, but would recommend their restaurant. We decided to spend our Easter Break here, only to regret it. We had booked a King room, but upon arriving we were given an accessible room for people with disabilities. Some amenities were missing, such as “a sofa” , and our door was connection to someone elses, where the kids made noise all night. We spoke to the front desk, where they wouldnt admit it was a mistake but rather: 1) “You didnt use hilton.com for your booking, so in this case we can randomly assign you any room.” - In the future use our official website for your stays. 2) We are dully booked, if u wanna change your room, u need to pack your stuff, check out at 11am and check in again at 4pm. 3) They refused to give us the breakfast coupons even though we had paid for it online and our room rate was inclusive of breakfast, only for a different front desk manager to give it to us at 11pm at night. 4) When we mentioned that we will definitely report/review such rude behaviour. We were told by the lady at the front desk “you can write whatever you want, we dont care, we are fully booked through the summer” 5) The swimming pool is always busy, and they dont adhere to their set rules of 20ppl at any given time.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from scott swagler, General Manager at DoubleTree by Hilton Hotel Niagara Falls New York
Responded yesterday
Dear Kukupaka Thank you for your comments. I apologize that our clerk gave you mis information about your room. You were correct in noting that even though booked through a 3rd party website, the exact room should have been honored (king with sofa, not a handicapped king with oversize bath and no sofa.) I have spoken with our clerks to make sure that they are aware of the requirements of these bookings. In regards to the pool, our capacity is 50% or 50 ppl but was originally limited further to 20 but changed in March. We do attempt to control the capacity on busier weekends but do hope that our guests are more respectful when quieter in adhering to the limits as it is a self service/un guarded pool. I apologize that others made it a not so nice experience. As noted in my other correspondence to you, I have credited your account with some Honors stay points for the room mix up. Again my apologies Cordially, Scott S GM
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Chuck1958 wrote a review Oct. 2020
Pittsburgh, Pennsylvania57 contributions70 helpful votes
Hotel's Favourite
From check-in to check-out all the current Covid precautions were followed by staff and all the other visitors especially in the dining area. The staff was polite and all staff went 'above and beyond.' The room was spotless and large. Very close to the Falls.
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Date of stay: October 2020
Cleanliness
Service
1 Helpful vote
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yanets81 wrote a review Apr. 10
Columbus, Nebraska1 contribution1 helpful vote
The room was so mess up at all the time , we never get the coffee replaced pack at the room , trash never took out, towel not replaced , I hope never have to come back again, no one was able to give all the answers.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from scott swagler, General Manager at DoubleTree by Hilton Hotel Niagara Falls New York
Responded yesterday
Dear Yanets Thank you for your comments. I apologize that your cleaning staff was not advised that you wanted service during your stay. As was noted in our check in letter, our staff is not entering rooms for cleaning until after a guest checks out to assist in keeping everyone safe from COVID. We gladly provide extra supplies when asked and I am sorry if we missed your request when you called down. Cordially, Scott S GM
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Michigan Mom of 2 wrote a review Apr. 9
1 contribution
Waited 2.5 hrs for a room then finally left due to no eta on when it would be available. We were advised by front counter to find a spot to wait... everyone was waiting for a room just like us. Limited space, so we asked to grab a table in their restaurant. We explained we were waiting only for our room no interest in eating as we already had prior to our arrival. The hostess said not a problem. Once we were seated, the waitress come and was very upset that we were in her section and not wanting to order dinner. Mins later their wait staff gathered and were pointing at my tired family that just traveled 8 hrs, and were whispering about us. This continued for a while on and off. We were finally asked to leave bc they had reservations to fill the table... mean while 10 other open tables were available! I wouldn’t give this hotel or restaurant any of my business again. We left... found another hotel.
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Date of stay: April 2021Trip type: Travelled with family
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June A wrote a review Apr. 8
Croghan, New York, United States15 contributions18 helpful votes
This hotel exceeded our expectations for a quick trip to Niagara Falls. The room was spacious and clean. The pool area was unique and didn’t feel crowded. The bed was not as comfortable as I hoped but was ok. Would highly recommend.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021
Value
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Location
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PRICE RANGE
US$93 - US$305 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
192
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Frequently Asked Questions about DoubleTree by Hilton Hotel Niagara Falls New York
Which popular attractions are close to DoubleTree by Hilton Hotel Niagara Falls New York?
Nearby attractions include Goat Island (0.4 km), St. Mary of the Cataract R. C. Parish (0.4 km), and Bridal Chapel of Niagara (0.4 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Niagara Falls New York?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Niagara Falls New York?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Niagara Falls New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Niagara Falls New York?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Niagara Falls New York?
Conveniently located restaurants include Third Street Retreat, La Cucina Di Mamma, and Parkway Prime Steakhouse & Lounge.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Niagara Falls New York?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Niagara Falls New York?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Niagara Falls New York offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel Niagara Falls New York?
Many travellers enjoy visiting Lundy's Lane Battlefield (3.2 km), Chippawa Battlefield Park (4.3 km), and Carillon Bell Tower (1.6 km).