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DoubleTree by Hilton Niagara Falls

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Traveller (345)
Room & Suite (79)
Dining (30)
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Hotel direct offer!Price Match Guarantee
C$135
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About

#7 of 51 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Travellers' Choice
Daily Mandatory Charge includes: Destination, Marketing and Development fee of 7% DoubleTree by Hilton Hotel Niagara Falls New York welcomes you with an innovative blend of contemporary design and traditional hospitality. The hotel is located in downtown Niagara Falls along the Niagara River. Park your vehicle in the hotel parking lot, check in and walk to one of the Natural Wonders of the World, Niagara Falls. With amenities including a heated indoor pool, fitness center, on-site dining and a 24-hour business center, our hotel is one of the finer properties in Niagara Falls, NY. Discover our great accommodations for a family vacation, relaxing weekend, or business travel to Niagara Falls, NY. Enjoy stylish guest rooms furnished with 40-inch LCD TVs, work desks, WiFi and premium bedding. Many rooms offer a whirlpool and views of the Upper Niagara River. Savor tasty selections morning, noon and night at our restaurant, Parkway Prime.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Kids stay free
Taxi service
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Special diet menus
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Refrigerator
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
River View
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
4.0
1,063 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The DoubleTree by Hilton Niagara Falls has garnered positive remarks for its attentive staff and prime location near the falls and local attractions. While many guests have enjoyed the hotel's clean and modern amenities, along with the added touch of warm cookies and scenic river views, others have expressed concerns over the occasional slow service at the bar/restaurant and inconsistencies in housekeeping. Despite the appreciation for comfortable rooms with river views, some visitors feel that the hotel's pricing is steep, especially with extra fees for parking and breakfast.
Location
Convenient
Atmosphere
Inviting
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Well-appointed
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1063Reviews32Q+A100Room tips
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Nicole B wrote a review Feb 20
2 contributions
Best experience EVER. BEST staff you will ever encounter. Caroline, Gabby, Sasha and the custodial staff deserve as much praise as possible. Beautiful clean and perfect rooms. Best stay ever!! I will never go anywhere else, they have my business permanently.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Zero negatives at all here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lauren H wrote a review Jun 2023
Royersford, Pennsylvania3 contributions
Hotel's Favourite
We chose this hotel as it is very close to the falls. If you exit from the back of the hotel the walking trail is right, there along the river. The falls are about a 10–15-minute walk. You can also park in the back lot. We checked in a little earlier than our time and thankfully our room was ready. The front desk staff are extremely friendly and helpful with everything we asked them for. Upon arrival they offered us warm chocolate chip walnut cookies. This quickly became a daily routine with the kids as one of the staff members let them know they can have as many as they want. 😊 Our room (two queen bed suite) was enough space for 2 adults/3 children. This room has a sitting area with a pull-out couch and another TV. This room also comes with a refrigerator and a microwave. The first day we got here within two hours we could not get into our room with the key, we later found out the battery in the key reader was dead. We headed down to the front desk and they let us know someone would meet us upstairs to fix it. I’m thinking we would be waiting forever however this pleasant and efficient maintenance man took less than 5 minutes to meet us to fix the battery and make sure it worked. On the second day we were here we realized we did not have a microwave in our room. When we went to the front desk, we were informed these rooms are supposed to have microwaves in them. Not too long later another pleasant and efficient maintenance man delivered us one. A note for families with children; they have a lot of TV channels to offer in the room during downtime. The housekeeping department came daily and always replenished our towels, made the beds, and collected the trash. Whenever we would need extra of anything they would always have it in our room. The kids loved the pool and jacuzzi and it was never overly crowded. We had breakfast twice at the hotel. The first day we did the breakfast buffet which included cereals, fresh fruits, oatmeal, yogurts, eggs, pancakes, French toast, breakfast meats, bagels, breads, pastries, juices etc. Children 10 and under were free. The food was good, and everyone enjoyed it. The staff at the restaurant were also very friendly. Fantastic hospitality by the entire staff during our entire stay.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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John S wrote a review Feb 18
1 contribution
Doubletree is a great hotel. Staff is friendly and helpful. Rooms are spacious and clean. The river views are beautiful especially at sunrise and sunset. It is a quick walk to the American falls and to Goat island. Parkway restaurant is also very good.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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terrell f wrote a review Feb 17
Albany, New York1 contribution
Poor service no free breakfast at all hot tub was shared by 5 year old Mexican kids about 7 of them took over the pool and hot tub again nothing but coffee and that's a line had elevator on hold on each floor it's was kids all over the place wouldn't go back
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don't waste money here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tanya T wrote a review Jan 2024
Woodstock, Canada20 contributions
Perfect stay! We loved the view of the river, thought maybe this pic might find it’s way to the people who are in it! They made our day 😊. The breakfast buffet was delicious and the hot tub was a nice refuge for those of us who like the beauty of the snow but have no desire to be out in it!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Trek151313 wrote a review Jan 2024
Johnstown, Pennsylvania1 contribution
The staff was friendly and the view from our room was wonderful. However, the bed and pillows were very uncomfortable. The bed was very firm, too firm with no pillow topper. The pillows looked big and fluffy but lay on them and they disappear. Try to bunch it up under your head ... but it was a very uncomfortable couple of nights. The restaurant food was subpar. This was listed as upscale dining. Dinner was ok. The breakfast buffet was not good. We enjoyed the location of this hotel and it was clean and aesthetically pleasing but I would not stay here again.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kaitlin Smith, Guest Services / Front Office at DoubleTree by Hilton Niagara Falls
Responded Jan 19, 2024
Dear Guest, We apologize that our bed was not to your liking and comfort level. They are only a few years old, so they are still in good condition, however because they are on platforms, they are more on the firm side. We will bring your comments regarding your dining experience to our team, and ensure we improve. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lorraine l wrote a review Jan 2024
ajax ont11 contributions
+1
Before I start my review, I want to mention that the staff here are very good and respectful. The room was large and the overall appearance was nice. My review is based on the cleanliness of the rooms were were given. I debated about writing a review here, as I directly addressed my concern with the front desk manager and was promptly taken care of. I chose to write here, to bring awareness to the level of cleaning this place has, in hopes to make this a teaching review to properly monitor the cleaning and to fix this issue and to improve on future guest reviews that may be negative as a result of the same experience. I arrived from Canada, with a friend for an overnight last min getaway. I have stayed at the Double Tree in Niagara Canada several times. This is our first stay here in the US. We were greeted with a warm welcome and given a room on the 4th floor. Upon entry, it looked clean, but once I started to look around I was sickened at how dirty the room actually was. The dust was everywhere, the bathroom was half cleaned, The hall mirror was wiped with a dirty cloth. base of the toilet was not cleaned at all, and there was a dirty q-tip behind the toilet and trash in the can. The shower had black hairs still in it. I ran a cleaning business so I notice these things right away. I did not want to stay in that room, 451 and called down to the front desk. We were immediately provided with a new room upon my request, and moved to room 415. The front desk staff treated us well and provided us with prompt attention. Upon entry to the next room, 415, I did a walk around and again found dirt and dust, not as bad but it was there. We took clean wipes and wiped the coffee tray, the coffee machine, wiped the top of the bed rail, table lamp, and side and main desk. I took these dirty clothes down to the front desk to show them how there cleaning staff was doing so poorly. . The front desk manager who I had spoken with moments earlier, was horrified at what I was showing her. Even she was grossed out. They offered me a room credit and free breakfast, which I had not asked, for, but was grateful for the offer. I only wanted to personally show them the dirt I found. Again, treated with respect and genuine concern. Should my experience be other than respectful from the staff, I would have been vocal. I did my own clean so I would know it was done. The staff I give 5 stars, the cleanliness I give 2, as I have seen much worse. There is defiantly room for improvement and this should be a teaching moment for the cleaning supervisors to inspect the rooms and properly train the cleaners. I can only image what other areas are missed and I could not see, that would have been dirty..
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: check the cleaning of the room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kaitlin Smith, Guest Services / Front Office at DoubleTree by Hilton Niagara Falls
Responded Jan 19, 2024
Dear Guest, Thank you for taking the time to write out your feedback during your stay with us. We are very displeased to hear that the cleanliness was not up to our standards whatsoever. We do pride ourselves on clean and safe rooms, and neither of those from your comments were adhered to, and we apologize. We hope in the future we can change your stay around. thank you again for your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ratatuille S wrote a review Jan 2024
2 contributions
It is a beautiful place to spend vacations apart from the fact that it is very close to Niagara Falls, the staff is very friendly, helpful and attentive, the place is very spacious and comfortable, I liked it
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Relax56131103473 wrote a review Jan 2024
1 contribution
It was a very great experience and u had a very good service the beds were very great and confortable also Caroline always was very kind and sweet also I liked the part of they giving cookies to the guest's also is very near to the Niagara falls so it was really fast going I really recommend this place
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BERNIE K wrote a review Nov 2023
3 contributions
Hotel staff is very courteous and kind, Kevin at the front desk recommended the awesome restaurant and even comped a breakfast for us. We certainly appreciate him going over and above with his professionalism.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$138 - C$230 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
192
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DoubleTree by Hilton Niagara Falls - UPDATED 2024 Prices, Reviews & Photos (NY) - Hotel - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton Niagara Falls
Which popular attractions are close to DoubleTree by Hilton Niagara Falls?
Nearby attractions include Goat Island (0.4 km), St. Mary of the Cataract R. C. Parish (0.4 km), and Bridal Chapel of Niagara (0.4 km).
What are some of the property amenities at DoubleTree by Hilton Niagara Falls?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Niagara Falls?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Niagara Falls?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Niagara Falls?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to DoubleTree by Hilton Niagara Falls?
Conveniently located restaurants include La Cucina Di Mamma, Parkway Prime Steakhouse & Lounge, and Anchor Bar Niagara Falls.
Are there opportunities to exercise at DoubleTree by Hilton Niagara Falls?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Niagara Falls?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Niagara Falls offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Niagara Falls?
Many travellers enjoy visiting Lundy's Lane Battlefield (3.2 km), Chippawa Battlefield Park (4.3 km), and Toronto Power Generating Station (1.7 km).