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222 1st St, Niagara Falls, NY 14303-1238
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (729)
360
Panoramas (24)
Room & Suite (730)
Travel safe during COVID-19
A note from The Giacomo
Updated 20-06-02

About

#2 of 55 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Travellers' Choice
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Concierge
Secured parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Non-smoking hotel
Shared lounge / TV area
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Iron
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Art Deco Style
Historic Hotel
Languages Spoken
English, Russian
1,128Reviews37Q+A100Room tips
Traveller rating
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Popular mentions
Braffe wrote a review Apr. 6
Parlin, New Jersey20 contributions7 helpful votes
This hotel is absolutely wonderful. Our suite (1402) was spacious with spectacular views of the Niagara River. The hotel also offered free parking and breakfast delivered to our suite daily. I would absolutely recommend this hotel to anyone looking to explore the falls as it is literally in walking distance and we are certainly planning to return and stay here in the future. A big thank you to Glenda!! She was so instrumental in securing our stay. Glenda is detail oriented and an asset to The Giacomo team. She was very patient, taking the time to answer all my questions and she ensured our stay was amazing. Thank you! Thank you! Thank you!
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Date of stay: April 2021Trip type: Travelled with family
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Aquarius2669 wrote a review Mar. 2021
6 contributions
+1
This is the first hotel review I’ve given on trip advisor. I had expected a clean, up to date room for $300 plus for two nights. Our room smelled like cigarettes and we had to have an ionizer placed while we were out to clean the air. The front desk staff want cognizant of what restaurants were closed due to the pandemic, so we were unsuccessful in locating a restaurant to go try on our second night and wound up eating pizza which took and hour and a half to be delivered. Room fixtures were very worn and in need to update. Promised bathrobes were not in the room so we had to ask. We were looking forward to an in state weekend get away, but we would’ve been better off staying home.
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Date of stay: March 2021Trip type: Travelled as a couple
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Imhappy1234 wrote a review Feb. 2021
1 contribution3 helpful votes
First let me start off by saying this was me and my fiancé‘s first Valentines together as a couple we wanted it to be very special the pictures make you believe that your room is gonna be so magical first thing I noticed customer service was mediocre we paid $419 we were told we were getting a whirlpool tub that wasn’t the case the wallpaper was chipping the stones over the fireplace were broken off the knob to turn the light on was broken the window did not shut we had to prop a pillow in the back of the TV to get service this was the worst experience ever and on top of that I just wanted to take a hot shower go to sleep so we can get some The next day the water was lukewarm so I basically waited to get home to take a shower then the complementary breakfast look like a school lunch worst experience ever I do not advise any want to pay three something for this room and on top of that we order the sweetheart package it was a nasty bottle of great western why for chocolate balls and a couple of roses on the top of the headboard over the bed and on the footstool in the sitting area when I tell you that extra $90 do not waste your money in the morning when I complain to Doug he did handle a lot of our issues and he did refund us $125 back I do not remember the African-American lady That checked us in but she was so rude when I complained about the room she told us we could leave I thought that was so unprofessional we live nowhere near Niagara Falls we drove all the way out there just to enjoy our first Valentine’s Day being engaged worst experience
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Date of stay: February 2021Trip type: Travelled as a couple
3 Helpful votes
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Ashley A wrote a review Nov. 2020
24 contributions4 helpful votes
A beautiful place to stay on the US side. The building is beautiful inside and out. I loved the glamorous decor. The only reason I would not give this a 5 star is because of the current food situation due to covid. They serve breakfast to your room which is great however, only 1 choice of a hot meal a day. We were excited to get French toast and it was in fact eggs and biscuits that showed up. I guess the menu we had was for the day prior. There was also an odd paper that went out saying after 45 mins the electric shuts off in the room unless someone is moving in the room. I was nervous my phone would not charge and the air would go off when we slept but this was not the case. It did note if u have emergency need for outlets to let the front desk know. I would make sure to know the area before going out around the hotel. My husband made the mistake of going to 711 in the early morning (due to the whole breakfast screw up) and was greeted by many homeless people in the area. Bed comfortable, staff friendly, no cleaning service in the rooms due to covid (which we didn’t mind) and walking distance to most of the sites. There’s a top floor that “overlooks the falls” however it’s a far view so get your binoculars out and don’t have too high of expectations for that. Make dinner/ lunch plans at the red coach Inn and get some wings from anchor bar ;)
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Date of stay: November 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Doug Ujeski, General Manager at The Giacomo
Responded Nov. 19, 2020
Thank you for choosing to stay at the Giacomo and for posting a review. We truly appreciate your feedback and use all guest feedback to help us improve and make the Giacomo experience the best we can. I do apologize for the issues you faced during your time with us. We hope to welcome you back in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member
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AKE wrote a review Nov. 2020
1 contribution
Great customer service all of the staff that I encountered were very friendly and helpful when needed. Very clean and spacious room. Also PET FRIENDLY !!! Our bulldog was extremely happy as he slept in front of the beautiful fireplace. And a huge thank you for the staff, I forgot my pants in the closet as they got wet during our cruise and they packaged it up and mailed it to me. A MUST TRY !!!
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Date of stay: October 2020
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Response from Doug Ujeski, General Manager at The Giacomo
Responded Nov. 19, 2020
We appreciate you staying at the Giacomo and writing a review. We are delighted that you and your bulldog enjoyed your time with us. Our staff really enjoys our four legged friends. We all hope to see you return in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member
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PRICE RANGE
US$100 - US$293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the giacomo hotel niagara falls
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
41
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Frequently Asked Questions about The Giacomo
Which popular attractions are close to The Giacomo?
Nearby attractions include Niagara Falls State Park (0.3 km), Niagara Falls Observation Tower (0.2 km), and Seneca Niagara Casino (0.3 km).
What are some of the property amenities at The Giacomo?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at The Giacomo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Giacomo?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at The Giacomo?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Giacomo?
Conveniently located restaurants include Third Street Retreat, Chill 443, and Savor.
Are there opportunities to exercise at The Giacomo?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Giacomo?
Yes, dry cleaning and laundry service are offered to guests.
Does The Giacomo offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at The Giacomo?
The staff speaks multiple languages, including English and Russian.