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The Giacomo

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816 Reviews from our TripAdvisor Community

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Showing 775: English reviews
Level Contributor
24 reviews
15 hotel reviews
Reviewed 6 days ago NEW via mobile

Its a nice place to stay over when you visiting Niagara falls. Location is very convenient. Rooms are clean and tidy. But breakfast is very simple. I would recommend it for couple of nights to do sightseeing. Managers at the desk are friendly, but know nothing about good restaurants.

Helpful?
Thank AlexVosk
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. I am glad you found our rooms clean and our location convenient. I am disappointed we did not meet your expectations for that I do apologize. I appreciate your feedback and hope you will consider staying at the Giacomo again in the future. Regards, Doug Ujeski General Manager The... More 

Athens, Alabama, United States
Level Contributor
2 reviews
Reviewed 1 week ago NEW via mobile

Found this hotel through the trip advisor app and saw it was rated #1 in the area and now I know why. Super friendly staff, great rates, and best of all great rooms. We stayed in the King with a Fireplace suite and it was well above our expectations for a three star hotel. For $200 a night I personally... More 

Helpful?
Thank Wargolem
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo on your trip to Niagara Falls. We appreciate you posting such a nice review. The entire staff takes great pride in being highly rated on TripAdvisor and are delighted to learn when our guests have enjoyed their experience. We are happy we were above your expectations and look forward to welcoming... More 

Spencer, Massachusetts
Level Contributor
13 reviews
5 hotel reviews
Reviewed 1 week ago via mobile

3 night stay, surprise to my wife as she has never been to the falls. Room was huge and very clean. The whole staff was excellent with great attitudes seemed to love there job. Check out the ladies that put on an excellent breakfast for free! Very convenient to everything. Very close to the falls and casino. We will be... More 

Helpful?
Thank Ray C
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing the Giacomo for your stay in Niagara Falls and posting a review. We are happy that you enjoyed your time with us. All the staff do take pride in providing our guests the best experience possible. Our breakfast is a great way to start the day and the ladies do an outstanding job preparing it everyday.... More 

York, Pennsylvania
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago

We travel to Niagara Falls to visit family, and have had a difficult time finding a good place to stay that is convenient for us. The Giacomo meets all our needs. Very good location that is walking distance to restaurants, casino and the falls. The anemities such as valet parking, full breakfast and bath robes included at no extra charge... More 

Helpful?
Thank camden2468
Doug U, General Manager at The Giacomo, responded to this review

Thank you for making us your hotel of choice when you visit Niagara Falls. We are happy to hear that we meet your needs. It is great that you have experienced and enjoy many of our services and amenities. We look forward to your next visit. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member More 

uk
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 2 weeks ago via mobile

We stayed 1 night & were given a corner room which was very large. Toiletries provided as well as a chocolate & mint. They came round with hot milk & cookies in the evening a really lovely touch, all the staff were very friendly. I recommend this hotel & it is walking distance to the Canadian side about 15-20 mins... More 

Helpful?
1 Thank smokeyamber
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo and posting a review. It is great that you liked your room and our amenities. I am happy to hear you enjoyed our nightly cookies, they are very popular with our guests. We hope you will consider again staying at the Giacomo if you return to Niagara Falls. Regards, Doug Ujeski... More 

Kaiserslautern, Germany
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago via mobile

We spend a week here for our honeymoon: First off they welcomed us with freshly baked cookies in our room. The bathtub was very ample and inviting with all the amenities including robbs. One of the higher floors is also an observatory where you can take some nice pictures of the surroundings. The breakfast is to die for! Fresh pastries,... More 

Helpful?
Thank Screencat
Doug U, General Manager at The Giacomo, responded to this review

Congratulations on your wedding! Thank you for choosing to spend your honeymoon at the Giacomo and posting a review. We are very happy that you enjoyed your week with us in Niagara Falls. We are glad that you will be coming back for your anniversary and look forward to your return. Regards, Doug Ujeski General Manager The Giacomo An Ascend... More 

Fort Myers, Florida
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

We recently stayed at Hotel Giacomo in Niagara Falls, NY when we were on our Honeymoon Road Trip, and we couldn't have picked a more perfect place to stay in Niagara! We were within a couple blocks of the Falls, so the first night when we arrived we dropped our stuff off in our GORGEOUS boutique room then headed out... More 

Helpful?
Thank Amanda M
Doug U, General Manager at The Giacomo, responded to this review

Congratulations on your wedding! We appreciate you choosing the Giacomo during your honeymoon trip and for writing a review of your stay. We are so happy to hear you enjoyed your time in Niagara Falls and at the Giacomo. It is great that you liked your room, the location and our services and amenities. Thank you for your high recommendation.... More 

Salt Lake City, Utah
Level Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 weeks ago

I love this hotel! The location is great and the hotel is just beautiful. They offer free valet parking, yummy breakfast and warm cookies at bedtime. The beds are comfortable and the bathrooms are huge. Friday night they host a wine reception in the lounge on the 19th floor -- comfy sofas and terrific views. The staff is amazing!! Because... More 

Helpful?
Thank Jen H
Doug U, General Manager at The Giacomo, responded to this review

What a great review. Thank you for your kind words and for choosing the Giacomo. Our staff's ultimate goal is to provide all of our guests with the best experience possible. We are delighted to hear you loved our hotel and look forward to your return in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection... More 

Drexel Hill, Pennsylvania
Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

This hotel exceeded my expectations during my stay for an anniversary trip with my husband. Staff was friendly and accommodating. Definitely check out the lounge downstairs in the lobby, the barkeep there makes a killer old fashioned. The place is nicely decorated in a modern chic sort of way. Also, there is a mandatory free valet which was ok with... More 

Helpful?
Thank chrissybunting
Doug U, General Manager at The Giacomo, responded to this review

Happy Anniversary! Thank you for allowing us to play a role in your anniversary celebration. We appreciate you taking the time to post a review. I am happy to hear your expectations were exceeded and I will be sure to let our bartender know you enjoyed your Old Fashioned. We hope to welcome you back to the Giacomo soon. Regards,... More 

Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago via mobile

This is a very quaint hotel that we stayed at 3 years ago and had to come back. The staff is very friendly and the room are very nice. There is a free breakfast as well as free valet parking. It is right across from the casino so a 4 minute walk and and a 5 min walk to the... More 

Helpful?
Thank Carl17Diana17
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you coming back to the Giacomo and writing a review. It is great that you found the staff friendly, your room nice and that our location was to your liking. Thank you for your high recommendation and we look forward to your return in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast Available
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $168 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
13 questions
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Questions? Get answers from The Giacomo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have views of the Canadian skyline. Also, some rooms are much larger than others.”
 of 5 bubbles camden2468, 20 Nov 2016 | Read review
“Corner rooms are the best.”
 of 5 bubbles JHinwood, 12 Nov 2016 | Read review
“just make sure you visit the top floor for the best views!”
 of 5 bubbles bethwebb212, 4 Nov 2016 | Read review
“Any room in this hotel is opulent and quiet. Higher rooms give better views. West facing rooms are facing the Falls and the Park.”
 of 5 bubbles RobinC208, 1 Nov 2016 | Read review
“Ask for a room at the front of the hotel-great view”
 of 5 bubbles Helen7236, 21 Oct 2016 | Read review
5 of 5
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