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The Giacomo

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853 Reviews from our TripAdvisor Community

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Showing 809: English reviews
Illinois
Reviewed 27 August 2015

Doug the manager and his entire staff are exceptional. Every employee was exceptional, the hotel is a classic, refurbished early 20th century office building. The hot breakfast is included and very nice, the valet parking is included and the 18th floor viewing is nice. The only thing better than staying here is staying on the Canadian side. If you travel...

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Thank chicritic
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us at the Giacomo and posting a review. I truly appreciate your kind words about myself and the staff. I will let them know you were pleased with their service and how much of an impact they made on your stay. We hope to welcome you back again soon.

Al Hofuf, Saudi Arabia
Reviewed 24 August 2015

Our 2 days stay was reasonable at this boutique hotel located within a walking distance to the Niagara Falls, the main tourist attraction in the area. Staff were friendly and helpful. Breakfast is below normal with very limited selections. Room furniture are acceptable. The deck at 18th floor is awesome and provides nice view of the falls. Although the hotel...

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1Thank Adnan-Almuslem
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your review and for choosing to stay at the Giacomo during your recent stay in Niagara Falls. I am glad to hear that overall your experience was positive. I am disappointed to hear that our breakfast was a disappointment. We value all guest feedback and use it to improve for all of our guests. We do hope...

Rio Rancho, New Mexico
Reviewed 20 August 2015

The Giacomo is a wonderful hotel, the staff is great. It is a little expensive but overall it is worth it. The breakfast staff is amazing, these ladies work hard to provide the best service possible. They are fixing institutional food, so there is not much they can do to make it better. Each morning the breakfast is the same,...

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3Thank Fred V
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us at the Giacomo and taking the time to review our hotel. I am very happy to hear that our staff and service met your needs and expectations. I will be sure to share your wonderful comments with the staff. We hope you consider staying at the Giacomo again if your travels bring you back...

Reviewed 14 August 2015 via mobile

Clean and upscale decor. Very friendly and helpful staff. Great breakfast, fresh not reheated!! Great central location. Loved the decor it felt more upscale. Enjoyed the fireworks from the 19th floor!! Was in town for a dance comp at the convention center which is right across the street. Great location if you have to attend an event at the convention...

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Thank Paula G
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your positive comments. We greatly appreciate you choosing the Giacomo for your recent stay in Niagara Falls. I am so glad to hear you enjoyed your stay with us and would recommend us to other travelers. We hope to welcome you back again soon.

Dhahran, Saudi Arabia
Reviewed 12 August 2015

We stayed in one of the suites and were really impressed by the beautiful and tasteful way the suite was decorated. We had an excellent view of the river and could hear the falls from the windows. We could see the beautiful fireworks from our suite. The receptionist was so friendly and helpful. The location is great, near restaurant, souvenir...

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1Thank Capri227
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to review your stay and for choosing the Giacomo. I am so glad you enjoyed your stay with us and were impressed by your suite. Our Empire, Majestic and Splendore Suites do offer unparalleled views of the Niagara region on the US side. They are perfect for families visiting Niagara Falls. We appreciate your...

wv
Reviewed 12 August 2015 via mobile

I've stayed at this location a couple of times and always pleased. I travel for business every single week and it's nice to find a hotel that feels more like home than just another hotel after a long day. Staff are always friendly and accommodating. Extra perks like free valet parking and complimentary breakfast are great. The bar area is...

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Thank cynte921
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. I am very happy to hear that our hotel and staff made you feel at home. We hope to welcome you back to the...

Charlotte, North Carolina
Reviewed 10 August 2015

The location of the hotel was so convenient. You could walk across to Goat Island in less than 10 minutes. There were restaurants and other attractions close by as well. The room was very pretty and the bathroom/shower were huge. I do wish there would have been a hook for a hand towel or my hanging vanity kit over by...

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3Thank Cassie C
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you staying with us at the Giacomo. Thank you for posting such a detailed review of your stay. I am so happy you found our location to your liking and our staff helped make your stay enjoyable. I will be sharing your kind comments with Jennifer. The staff really enjoy being mentioned in reviews. Thank you again and...

Reviewed 10 August 2015

Visted the Giacomo for three nights with my family of five (husband, grandmother, and three kids) and had a wonderful stay. The rooms were extremely clean and comfy, the staff was kind and provided great information for touring the Falls. An added bonus--the fabulous complimentary brunch with made-to-order waffles and fresh scrambled eggs--and the wonderful wait staff. Another surprise--baked cookies...

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Thank Stacy W
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo on your recent visit to Niagara Falls. We truly appreciate your positive detailed review. It is definitely a boost for us every time we hear positive reviews such as this. It is great you found our location convenient to your plans. We hope you will return and stay with us again in the...

Washington DC, District of Columbia
Reviewed 9 August 2015

We were greeted with Jeff with a big smile and a very friendly gesture. I really do like the interior design of the hotel. The room is clean and and cozy and the bed is so comfortable. Every guest has the access to the 18th floor, where you can watch the fire works during Fri and Saturday at 8pm.

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1Thank Champs0612
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind review. We truly appreciate you choosing to stay at the Giacomo. I will be sure to let Jeffrey know how much of an impact he made on your experience. I am happy you found our design to your liking and that you felt our rooms were clean and cozy. We do have many guests that...

Reviewed 8 August 2015 via mobile

No complaints. Clean bathroom with lots of towels and a great shower. clean room with nice decor, friendly staff and complimentary valet with a great location. The breakfast was also home cooked in plain view and really good. Will stay again.

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Thank Kyle M
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo during your stay in Niagara Falls. We appreciate your positive feedback about our hotel and I'm happy that you enjoyed your stay. I will be sharing your comments with the staff. It is so rewarding to our staff when we have guests that will stay with us again in the future.

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $187 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
16 questions
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Questions? Get answers from The Giacomo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can get a simple king size bed room to a room with a fireplace and Jacuzzi, obviously it will cost extra, but not that much more.”
423guyw, 20 Mar 2017 | Read review
“get as high as you can, spend extra for the view . off season lower rates..Winter ice on the Falls is awesome”
michaelsP5602QV, 18 Mar 2017 | Read review
“Our room in the back was very quiet.”
  • View from 19th floor lounge area
kdfrench, 5 Mar 2017 | Read review
“I would ask for rooms on the back of the hotel for a view of the rivers. The front is a view of the street and casino.”
  • Sky View Lounge
  • Room
  • From the Sky View Lounge
RebeccaRushlow, 1 Mar 2017 | Read review
“We had a spacious corner room”
  • Ceiling of room; a little stark, but at least they have sprinklers!
Memphis_gal_8, 6 Feb 2017 | Read review
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