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The Giacomo

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848 Reviews from our TripAdvisor Community

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Showing 804: English reviews
Ontario
Reviewed 26 July 2015

Took 2 rooms Friday night for a birthday visit to the area. Still the best little hotel in the Falls area. Staff are so welcoming and helpful, rooms are quiet,clean and so comfortable. Best place to use as a base for touring the area. We will be back many more times. Get breakfast early as the later you are the...

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1Thank Jimbo1119
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us again and posting such a positive review. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured we will do everything it takes to make us deserving of your loyalty. We look forward to your next visit.

Pasadena, California
Reviewed 25 July 2015

This is a great hotel in Niagara Falls. Not touristy, but a great art deco restoration and conversion. Comfortable rooms, beautiful lobby and breakfast, too. Walking distance to all the American falls attractions. Nice bar and an observation deck overlooking the city. Convenient and congenial. Price includes valley parking. Highly recommend if you want a first-class experience in the midst...

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2Thank Paul L
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your review and for choosing to stay at the Giacomo.We appreciate your kind words and positive feedback. I am glad to hear that you would highly recommend the Giacomo to those visiting Niagara Falls who would like a first class experience. We hope you consider staying with us again if you are ever in the area.

Niagara Falls, New York, United States
Reviewed 19 July 2015 via mobile

This review is a bit late. We stayed at the Giacomo for valentine's day. And it was amazing, from the uniqueness of the building inside and out to the staff - even their free breakfast. The bed.... oh my goodness, you will just melt away into their beds & linens. The rooms are so beautiful - not your average hotel....

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1Thank Donna V
Doug U, General Manager at The Giacomo, responded to this review

We would like to thank you for staying at the Giacomo and writing a nice review about your stay. It is especially gratifying that we have local residents staying with us for special occasions. I am so delighted you enjoyed our beds and linens they do lead to a wonderful night's rest. We hope you will stay with us again...

Reviewed 13 July 2015

Awesome hotel, had great personal experience from the hotel. its closer to the attractions in Niagara. the staff were courteous and helpful in all aspects, esp the manager went all out to assist my mobile phone issue.

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1Thank Raghuraman R
Doug U, General Manager at The Giacomo, responded to this review

We are so happy you had a great experience at the Giacomo. Thank you for staying with us and posting a review. It was my pleasure to help you with your cell phone. I learned that rice can be very useful if you get a phone wet. Something that can come in very handy in Niagara Falls. I hope you...

Reviewed 13 July 2015 via mobile

Right across from the casino so can walk there even if very cold. Great Martini bar that bartender is great for stories and talking to you. Recommended the steak house at casino and who to see which got a 15% discount and great meal. Rooms are updated yet still rustic which is a great combination. Very comfortable beds and a...

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2Thank Carl17Diana17
Doug U, General Manager at The Giacomo, responded to this review

It was very nice of you to post a review and we thank you for staying at the Giacomo. I will be sure to let our bartender know you enjoyed the service. We are glad you found the decor of our rooms to your liking. Many of our guests inquire about our bedding and mattresses since they find them so...

Reviewed 13 July 2015

My family and I visited Niagara Falls for the first time and I'd have to say this hotel is by far the BEST experience we have ever had. The staff was so attentive and kind. They went above and beyond and made us feel at home. I would recommend this hotel to anyone who asked me. The breakfast was great,...

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2Thank Jamie B
Doug U, General Manager at The Giacomo, responded to this review

We appreciate your staying at the Giacomo and posting such a great review. Our entire staff strives to exceed our guests expectations everyday and to make their stay in Niagara Falls memorable. I will be sharing your kind words with the staff, it encourages them when their actions are recognized by our guests. We are so glad to be your...

Jacksonville, Florida
Reviewed 12 July 2015

My husband and I stayed at The Giacomo for 3 nights and loved it. It is a wonderful boutique hotel with excellent service. The room & bathroom were super clean and the bed was very comfortable. Our only complaint about the room was the shower was really small. They have complimentary valet service and we didn't need the car again...

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4Thank MaureensHomes
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your recent stay at the Giacomo and for taking the time to post a detailed review. We are glad you had an enjoyable stay. I will be sharing your kind comments with the staff. Our housekeeping staff do an outstanding job taking care of our rooms. Our complimentary valet service is very popular with our guests. Our...

Las Vegas, Nevada
Reviewed 11 July 2015 via mobile

My fiancée and I came to Niagara Falls to get married. We stayed at the Giacomo from July2-July6. We loved the hotel- it is a lovely property. The staff was very friendly and incredibly hospitable. The hotel is in close proximity to the park, close to the pedestrian bridge to Canada. We had a great breakfast every morning at the...

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2Thank RobynH2005
Doug U, General Manager at The Giacomo, responded to this review

Congratulations on your wedding! We appreciate you staying with us on such a special occasion and thank you for taking the time to post a review. Our staff love being apart of our guests memories of Niagara Falls. Our location is perfect for exploring Niagara Falls and it is great that you enjoyed our hot breakfast buffet. The next time...

Warwick, Rhode Island
Reviewed 8 July 2015

I love his hotel! I will definitely return! The room was beautiful, the view was great. The staff was awesome, breakfast was very good! The location is perfect! We parked our car and didn't use it for 2 days. We did a lot of walking, even walked to Canada all the way to the Skylon Tower. It was a long...

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1Thank Digz2013
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. We are so happy you enjoyed your stay with us. It was a pleasure talking with you and your husband during our Sunset Toast. I am glad you enjoyed many of the amenities and services we provide our guests. Thank you for being so understanding about the issue we...

Reviewed 6 July 2015 via mobile

We stayed at The Giacomo over Fourth of Juky weekend. The location is perfect, walking distance to the falls, central to restaurants, and very close to the bridge to Canada. The service was exemplary in every way. The rooms were clean and beds very comfortable.Breakfast was delicious every morning and the staff was friendly and helpful. The concierge Jeffrey was...

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2Thank Ebmac6
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting a review and for your recent stay at the Giacomo. Our staff take pride in their positions and will be delighted to know you enjoyed your stay. I will be sure to share your comments with Jeffrey. Our location is perfect for exploring Niagara Falls. We are lucky to have some great restaurants and attractions all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $159 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
15 questions
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Questions? Get answers from The Giacomo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can get a simple king size bed room to a room with a fireplace and Jacuzzi, obviously it will cost extra, but not that much more.”
 of 5 bubbles 423guyw, 20 Mar 2017 | Read review
“get as high as you can, spend extra for the view . off season lower rates..Winter ice on the Falls is awesome”
 of 5 bubbles michaelsP5602QV, 18 Mar 2017 | Read review
“Our room in the back was very quiet.”
  • View from 19th floor lounge area
 of 5 bubbles kdfrench, 5 Mar 2017 | Read review
“I would ask for rooms on the back of the hotel for a view of the rivers. The front is a view of the street and casino.”
  • Sky View Lounge
  • Room
  • From the Sky View Lounge
 of 5 bubbles RebeccaRushlow, 1 Mar 2017 | Read review
“We had a spacious corner room”
  • Ceiling of room; a little stark, but at least they have sprinklers!
 of 5 bubbles Memphis_gal_8, 6 Feb 2017 | Read review
5 of 5