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Traveller (583)
Room & Suite (683)
Dining (80)
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Overview
  • Excellent68%
  • Very good22%
  • Average7%
  • Poor1%
  • Terrible2%
Travellers talk about
“boutique hotel”(38 reviews)
“art deco”(32 reviews)
“floor lounge”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (958)
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All reviewsboutique hotelart decofloor loungefree valet parkingoffice buildingtop floorsky view loungeobservation floorgated lotcorner roomcanadian sidefresh baked cookieswithin walking distancewafflesbeautiful hotelculinary institutevalet service
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311 - 315 of 909 reviews
Reviewed 23 January 2016

This was our second stay. On a cold wintry morning, the free valet service was great. They have a gated parking area. The staff was courteous. The bar area has lots of couches and a fireplace. We went to the top floor with our drinks...More

1  Thank Tina646566
Response from Doug U, General Manager at The GiacomoResponded 27 January 2016

Thank you for staying with us again. We sincerely appreciate your loyalty and continued trust in our staff and hotel. It is always rewarding to the staff when we have repeat visitors. I hope that you will stay with us again during any future trips...More

Reviewed 22 January 2016

We went for my birthday in November and had a great time! The hotel is beautiful, the staff extremely friendly and helpful. The room was excellent. We got a corner room with Jacuzzi tub and fireplace, spectacular! We really enjoyed the breakfast. I was called...More

1  Thank Jennifer L
Response from Doug U, General Manager at The GiacomoResponded 27 January 2016

Thank you for taking the time to post a review of your time at the Giacomo. I am very happy that our staff was friendly and helpful and that overall you had a great stay for your birthday celebration. I am delighted your room exceeded...More

Reviewed 22 January 2016

This is a pretty nice hotel. Front desk was polite and efficient upon check in. Our room was excellent but the bathroom could use improvement. The exhaust fan in the bathroom was incredibly loud and annoying. It was certainly defective. Also, the tile floor in...More

Thank Mazer85
Response from Doug U, General Manager at The GiacomoResponded 27 January 2016

We appreciate you taking the time to provide us with detailed feedback about your stay at the Giacomo.It is from guest feedback that we improve for all of our guests. I do apologize for the inconveniences that you experienced during your stay but I am...More

Reviewed 18 January 2016

I am very grateful to Jeff and Jade to made my check-in an easy and pleasant experience. I got all explanations about room, restaurants around etc. The continental breakfast was beyond expectations: Joshua, Kim and Shirley were very attentive and hospitable. I sincerely thank you...More

Thank Vera Z
Response from Doug U, General Manager at The GiacomoResponded 27 January 2016

Thank you for taking the time to review your stay at the Giacomo. We will let the staff know that you were pleased with their service. It is definitely a boost to them every time they they hear such positive reviews such as yours. We...More

Reviewed 17 January 2016

In contrast to the cold frosty conditions outside ( welcome to Niagara in January) our welcome at the Giacomo was warm, friendly and very personal. Restaurant and sightseeing tips accompanied our checkin. After a cookie and milk drop at 9 pm on the first night,...More

1  Thank Aussieabroad054
Response from Doug U, General Manager at The GiacomoResponded 27 January 2016

Thank you for your review and for choosing the Giacomo. I am happy that you enjoyed your stay and appreciate your positve feedback. Our staff do take pride in catering to our guests needs the best way they can. I am glad you were able...More

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Most Booked Properties in Niagara Falls, NY
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$121 - US$362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$121 - US$362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (583)
Room & Suite (683)
Dining (80)
Amenities (5)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
british56
April 15, 2018|
AnswerShow all 3 answers
Response from Neil R | Reviewed this property |
Sorry, don’t know the answer to that. We were only there for a couple days and everything we wanted to see or do was in easy walking distance from this hotel. The hotel is great, rooms aren’t large but very comfortable.
0
Votes
nikkitravelbug
January 5, 2018|
AnswerShow all 2 answers
Response from johnnyhuma |
NO they don’t. Sorry! The Sheraton is the ONLY hotel that offer FREE $80 Casino credits with ALL rooms. Also Sheraton is only hotel connected to Seneca Casino
1
Vote
Brooke V
December 17, 2017|
AnswerShow all 7 answers
Response from Doug U | Property representative |
We offer complimentary valet parking to all of our guests. Pull in front of the building with your flashers on, come in and get checked in and we will take care of your car.
1
Vote
Room Tips
"Ask for a corner room - a bit more expensive but so worth it!"
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"Queen top floor 601! corner room!"
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"Every room is uniquely decorated. Common viewing room exceptional"
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"The suite is such a good value and I would highly recommend going this route."
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