SureStay Plus Hotel by BW Niagara Falls East
SureStay Plus Hotel by BW Niagara Falls East
9100 Niagara Falls Blvd Route 290 Exit #22, Niagara Falls, NY 14304-6900
Full view
View all photos(20)20
Room & Suite (7)
Dining (2)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Avg. C$115 /night, 10/7 - 10/8
C$217
per night
C$154
per night
C$91
per night
Oct
Nov
Oct 7
Today
Oct 9
Oct 11
Oct 13
Oct 15
Oct 17
Oct 19
Oct 21
Oct 23
Oct 25
Oct 27
Oct 29
Oct 31
Nov 2
Nov 4
Nov 6
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#14 of 52 hotels in Niagara FallsLocation
Cleanliness
Service
Value
At the SureStay Plus By Best Western Niagara Falls East in Niagara Falls, NY, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Convenience store
Wifi
Breakfast available
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Telephone
Bath / shower
Complimentary toiletries
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
9100 Niagara Falls Blvd Route 290 Exit #22, Niagara Falls, NY 14304-6900
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 58 out of 100
58
Buffalo Niagara Intl Airport
25.1 km•
See all flights
Niagara Falls Intl Airport
11 min•
See all flights
Rental Cars
15 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
Reviews
4.5
151 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
At SureStay Plus Hotel by BW Niagara Falls East, guests have called out the exceptional service provided by professional and attentive staff, who go above and beyond in offering upgrades and catering to both human and pet needs. Reviewers frequently applaud the hotel for its spacious and spotless rooms, adding to the overall value of a stay here, which is generally considered to be good despite an occasional comment about higher pricing.
The hotel's amenities, particularly the varied breakfast options and pet-friendly approach, also earn rave reviews, contributing to a well-rounded guest experience.
Rooms
Spacious
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
151Reviews8Q+A16Room tips
Traveller rating
- 110
- 10
- 9
- 5
- 17
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Hotel's Favourite
Stayed 2 nights for the work. Great value in terms of quality and price. Facility was clean inside and outside. Parking lot was clean as well. Breakfast room was also clean and nice. Needed help with tv remote battery and was replaced within a few minutes of calling. I would stay again in the future.
Read more
Date of stay: April 2023Trip type: Travelled on business
Room Tip: Close to all Niagara outlets mall.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
All the interactions I had with hotel staff was positive. They really seemed dedicated to making me comfortable and making sure they could help in any way they could. The rooms are on the smaller side but with the breakfast included and the proximity to restaurants in the area, you can't get a better bang for your buck.
Read more
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I've had the good fortune to travel extensively. I was initially wary about the low the price for this hotel. After reading the reviews and checking validity of pics, I decided to go ahead as we had multiple pets traveling with us and this was a good location and overall option as headed across country. We booked two rooms. I honestly can't think of a better place for the value anywhere I've travelled before (in the country and out). It's not fancy, but it IS nice. It's clean and comfortable with a refrigerator and microwave. The elevator is great for anyone with mobility issues who desires the security of a higher floor. And the staff was truly delightful. Don't hesitate to book this place.
Read more
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have had positive experiences in the past with BW hotels so decided to give this a try. I purposely was looking for a budget hotel since I all I wanted was a clean and convenient so, based on reviews, this seemed would fit my needs for a two night stay. The hotel appearance was basically the Motel 6 and that’s s okay. Check-in and check out were easy. On arrival there was no one at the check-in and I had to ring a bell. Apparently there is only one person to manage, do laundry, etc., answer phone, and assist guests. She was very pleasant. At the elevator, you stood next the open door into the laundry room. My room was on the second floor at the very end of the hall that was next to the roadway. It was a single bed room so small but fine for me. It was noisy and loud at times late at night. The main thing I look for is cleanliness. Though the bed did indeed appear to be fresh and clean, there could have been more attention to other aspects of the room. It looked like it could have used a good washing; I found some long brown hair on several surfaces in the bathroom (my hair is not long and mostly gray); there is a full length mirror that appeared to have something that has run down it. There were some other issues I noticed but this can give you a good idea. No luxury or frills expected but what is provided should be in good working order. The ac worked fine but the unit made a constant sound like hard plastic being crumpled. The refrigerator did not make or keep anything cold. The coffee pot in the room was filled with water for some reason and no way to know how long it was in there or if the pot was ever cleaned. The TV was not user friendly and despite asking how to use it, I could not figure out how to locate a station to watch. Keep expectations low for “breakfast” - selections very limited and the only fruit I saw was green bananas. I looked at the offerings, tried one item, threw it away, and left. I did not bother the second morning.
Read more
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East
Responded Aug 1, 2022
Dear Guest, Thank you for your recent stay and the positive feedback you gave us. We value your suggestions; we will certainly look into them. We hope that your next stay with us will be even more enjoyable. Sincerely, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is close enough to Niagara Falls, and to restaurants and grocery stores. The hotel itself is small but very clean in the hallway and in the room. The front desk manager, Sangeeta, is very pleasant and helpful. She has this very big smile in her face that truly welcomes you. The hallway of the hotel appears and smells very clean. I have no complaint inside the room as it appears very clean and smells good as well. I wish they provide lotion though as this is the only hotel we stayed that does not provide one. They have a full sit down breakfast but the choices are very limited, and the room is small so it hets very crowded. But for its price and cleanliness, I’m rating this hotel a 5.
Read more
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East
Responded Oct 6, 2021
Dear Valued Guest, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. Your generosity in appreciating our hotel staff and cleanliness is very much encouraging. It is our privilege to host guests like you, who make us run that extra mile towards guest satisfaction. We plan on adding more value to our services so that our guests receive the finest hospitality. I am sure you will recommend us to more of your friends and families. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The minus: Handicapped room fell short. Yes, there were bars beside the toilet and shower, and the sink was low. All wheelchair accessible. However…we couldn’t even figure out how to use the shower without flooding the bathroom, as the shower curtain was about 6”too short. Unless you took the shower stool into the shower, there was no place to put soap or washcloths. The biggest failure was, however, THE BED!
I’m about 5’4”, and the bed was so high, it came almost to my waist! We had to use the rolling room chair, get my feet on it (I have severe back trouble, this wasn’t easy…get my bottom on the bed, and then my husband had to let go of the chair long enough to swing my legs onto the bed.)It would be impossible to transfer from a wheelchair to that bed, unless a partner or parent is capable of totally lifting the disabled person…or if it was an electric wheelchair capable of rising up. However, there was limited space in the room with one queen bed.
Having only one chair wasn’t an issue until the second day when it was pouring rain, and we were confined to the room for 1/2 day.
The plus:
Staff was friendly, the room was clean, the breakfast was OK, just about average for motel breakfasts. The bedside lamps had built in plug-in’s for our CPAP machines and our phone chargers! And the PRICE WAS RIGHT.
WE DO recommend this place to anyone visiting Niagara Falls on a budget. IF they don’t need wheelchair access to the bed, or are limited in their mobility.
(PS: we pointed out to the manager that there was poison ivy in the flower bed out front. He had never dealt with it. It was gone the next morning. Hopefully, carefully pulled up…if the groundskeepers used a weed whacker, then some of the pieces may be under the watering hose. (This would be a potential nasty shock to an ungloved unsuspecting person handling the hose!) But as we drove out, we saw more in front of the evergreen bushes in the parking lot. Hope this helps. )
I’m about 5’4”, and the bed was so high, it came almost to my waist! We had to use the rolling room chair, get my feet on it (I have severe back trouble, this wasn’t easy…get my bottom on the bed, and then my husband had to let go of the chair long enough to swing my legs onto the bed.)It would be impossible to transfer from a wheelchair to that bed, unless a partner or parent is capable of totally lifting the disabled person…or if it was an electric wheelchair capable of rising up. However, there was limited space in the room with one queen bed.
Having only one chair wasn’t an issue until the second day when it was pouring rain, and we were confined to the room for 1/2 day.
The plus:
Staff was friendly, the room was clean, the breakfast was OK, just about average for motel breakfasts. The bedside lamps had built in plug-in’s for our CPAP machines and our phone chargers! And the PRICE WAS RIGHT.
WE DO recommend this place to anyone visiting Niagara Falls on a budget. IF they don’t need wheelchair access to the bed, or are limited in their mobility.
(PS: we pointed out to the manager that there was poison ivy in the flower bed out front. He had never dealt with it. It was gone the next morning. Hopefully, carefully pulled up…if the groundskeepers used a weed whacker, then some of the pieces may be under the watering hose. (This would be a potential nasty shock to an ungloved unsuspecting person handling the hose!) But as we drove out, we saw more in front of the evergreen bushes in the parking lot. Hope this helps. )
Read more
Date of stay: August 2022Trip type: Travelled with family
Room Tip: If you read this review and still want to try a handicap room, at least bring your own footstool...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East
Responded Aug 24, 2022
Hello Linda, Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon. Sincerely, Hotel Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a Diamond Select BW customer I use reviews to direct my path:) Reviews on this BW fooled me:( Things started a little off and then the “hits” just kept coming!:( The young man checking us in had few customers service skills, won’t even post about it. Once we went to our room, we received the wrong room:( Reserved two queens since this BW has no king beds:( I received one queen:( Went back down to fix the problem, was told that’s what we reserved. After showing clerk my reservation, problem solved. The TV has in my opinion has poor selection and is hard to figure out. The room is small, but useable. Shower pressure was okay and we had plenty of hot water:) Bed was comfortable:) Did not care for pillows:( Bed sham had what looked like fresh coffee stains, it simple was not changed 🤢 The main comforter also had stains and looked dirty🤮 As we go to bed, the air-conditioner made a loud rattling noice when it came on:( So, this was NOT a restful night:( Breakfast was overall weak, poor eggs and sausage quality:( Juice machine leaked water and gave no juice😦 Coffee machine was empty:( Once I asked for it to be refilled, coffee was good and hot overall:) Area came off safe, yet, to many problems and lack of standards for me to stay again. Looking forward to moving on this morning!
Read more
Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East
Responded Oct 7, 2022
Dear Guest, We sincerely regret to know that your experience was not as positive as expected.We have taken note of these comments to make sure we do better than ever for future guests Sincerely, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very pleased with this hotel. We were taking an extended trip and SureStay was a very pleasant place to stay. The staff was friendly and helpful. The self serve laundry was handy since we were about to start our 2nd week on the road. The washer and dryer were reasonably priced and the front desk kept change on hand. The breakfast was good and offered various choices each day.
Read more
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolutely horrible experience. My wife and I just visited pretty much all of New England on a crazy vacation. Niagara Falls was a good halfway point for us on the way home to stop so we figured we’d stay two nights and have some fun while we were there. We get to the hotel and check in. Room smells like they literally just let off a bug bomb in there or sprayed a whole can of raid. So I go back to the front desk. Not 10 minutes after we checked in. There’s a sign with a number that says we will return in 15 minutes. Call the number no answer. Then I see the manager pull up in his truck after I stood there for 10 minutes waiting. So therefore he left the property unattended which is totally unacceptable. Then he gives me a different room on the top floor. Go there. Room still stinks but I could tolerate it. There’s no do not disturb sign. The tv is bolted to the wall pointing up! Lol. Can’t even see it from the bed. There’s an inch thick sheet of dust on the back of the tv. Don’t even get me started about the cable. Didn’t even work half of the time. There was actual pee on the wall in the bathroom. On the main floor there was leaking pipes and a mop bucket to catch the water from the ceiling. I have photos and would be happy to share these with someone who oversees these places. Anyways I was so uncomfortable my wife and I left a day early and didn’t even bother to say anything. It was 2pm so I know they weren’t going to give me my money back and I didn’t want them knowing I was leaving early so they couldn’t double rent the room. So anyways I’m going to be staying with a whole different company next time. 2 poor experiences in one week.
Read more
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East
Responded Jul 13, 2021
Dear Edmond, This is with reference to your feedback on trip advisor regarding your experience. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience. Be assured that I have taken this up very strongly and the concerned service staff has been counseled and warned to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the finest level of service to our discerning guests, we seem to have fallen short in this instance and I sincerely regret the inconvenience caused to you. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is a nice modern Best Western. Service was great! Room was clean. Bed was comfortable. Heating A/C unit very quiet. Fridge was big and had a freezer which was nice for keeping your ice packs frozen. Internet connection was good. First time in a hotel with a Smart TV so you could watch YouTube, Netflix or connect your AppleTV account to the TV and watch your own shows, yet they still had regular TV channels. First time to see hardwood floors too. Shower pressure wasn’t too strong but worked. Full hot breakfast includes eggs, sausages, waffles, cereals, yogurt, fruit. It tasted good. Free parking. Quiet area.but a short drive to the outlet malls - 3-4 minutes. Choices of restaurants in the area too!
Read more
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have a small dogs and there was not issue.
They appeared to have limited services...just a basic Motel 6.
"It was nice to have free parking and free breakfast. Room was pretty quiet even with being on highway end."Read full review
"From my opinion you won't be disappointed plenty of parking quiet clean and a good breakfast"Read full review
PRICE RANGE
C$105 - C$170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
motel 6 niagara falls hotel niagara falls
FORMERLY KNOWN AS
Motel 6 Niagara Falls
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
74
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSureStay Plus Hotel by BW Niagara Falls East - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about SureStay Plus Hotel by BW Niagara Falls East
Which popular attractions are close to SureStay Plus Hotel by BW Niagara Falls East?
Nearby attractions include Rapids Bowling Center (0.5 km) and Evening Star Concert Hall (0.3 km).
What are some of the property amenities at SureStay Plus Hotel by BW Niagara Falls East?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at SureStay Plus Hotel by BW Niagara Falls East?
Guests can enjoy free breakfast during their stay.
Is parking available at SureStay Plus Hotel by BW Niagara Falls East?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Plus Hotel by BW Niagara Falls East?
Conveniently located restaurants include De Dee's Dairy, La Galera, and Rock Burger.
Are there opportunities to exercise at SureStay Plus Hotel by BW Niagara Falls East?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at SureStay Plus Hotel by BW Niagara Falls East?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at SureStay Plus Hotel by BW Niagara Falls East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to SureStay Plus Hotel by BW Niagara Falls East?
Many travellers enjoy visiting Chippawa Battlefield Park (7.1 km).
Is SureStay Plus Hotel by BW Niagara Falls East accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.