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Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
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639 Reviews from our TripAdvisor Community

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Showing 582: English reviews
Spencerport, New York
Reviewed 5 days ago NEW

First the Pros: The hotel was clean and easy to find. Nice spacious room. 3 Queen Beds with a refrigerator. Check in was fast but that is about where it ends. Cons: We were given a room on the first floor as we were traveling with a group. However our room faced the indoor pool area. At first it was...

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Helpful?
Thank Mystifyny
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Mystifyny: Thank you for taking the time to write us your feedback on your recent stay. I cannot apologize enough for the issues you encountered during your stay with us. Regarding the noise concern, we do our best to address immediately any noise issues as we know how frustrating noise can be when you are expecting a restful night....

King William, Virginia
Reviewed 2 weeks ago via mobile

The trip was fantastic had a wonderful time want to go back again but on the Canadian side. The park was very nice there's a lot of walking so make sure you have your walking shoes on instead of sandals. The hotel was great had a wonderful experience.

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Helpful?
Thank Maxine T
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Maxine for the great review! We appreciate your feedback and are so happy you enjoyed your stay with us! We hope that you will come visit and stay again the next time you are in town or when you visit across the border! Sincerely, Deanna DiFilippo

New York City, New York
Reviewed 2 weeks ago

We booked this hotel mainly for the whirlpool in the King Suite room but unfortunately we got a nice whirlpool but NO VIEW. After seeing management and traveler's photos, we thought as long as we booked a King Suite room, we will be getting a huge window by the whirlpool, where we can chill, relax and enjoy the river view....

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Helpful?
Thank Suki C
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Suki, We are disheartened to hear that you were disappointed with the room you received. We hope that you would reconsider staying with us again, please reach out to us in advance as we will do our best to ensure your next stay would be more enjoyable. Sincerely, Deanna DiFilippo

Toronto
Reviewed 2 weeks ago via mobile

We booked this hotel with a groupon discount. I'm not sure if I would ever stay here if I hadn't gotten a deal for the night. It's very much a three star hotel...I would not reach and say it's even close to 4. The rooms are clean, beds are semi comfortable...but I remember Sheraton hotels being much more comfortable than...

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Helpful?
Thank Nicole F
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Nicole, Thank you for taking the time to write us your review. We do appreciate your feedback, and sincerely hope that you would stay with us again. If you would like to share more detailed information regarding your stay, please reach out to us. We would appreciate your feedback as we truly strive to not only meet but exceed...

Toronto
Reviewed 3 weeks ago via mobile

The hotel is located right beside the Niagara river - thus providing a nice view. The rooms are generally well maintained and decent size. It has a large swimming pool with warm water and river view - though it does not have hot tub or sauna room. There is a restaurant in the hotel - though it is rather on...

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Helpful?
Thank Hurricane111
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Hurricane111 for staying with us as well as taking the time to share with us your experience. We sincerely appreciate your feedback. We hope to see you again in the near future. Sincerely, Deanna DiFilippo

Edmonton, Alberta
Reviewed 4 weeks ago via mobile

Just a few miles away from the falls. This quiet property has a perfect location on the river. Amazing staff making you feel welcome every time you enter the property. Very knowledgable of attractions in the area

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Helpful?
Thank nathanrH7040RR
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you NathanrH7040RR for taking the time to write us your review. We are happy to hear that you enjoyed your stay with us! We look forward to your next visit! Sincerely, Deanna DiFilippo

Fort Lauderdale, Florida
Reviewed 12 December 2016

Very pleased with the excellent customer service provided by the hotel's front desk associate, I could do a very late check-in, they were very kind answering any kind of question I had about the area, the second night I requested a quieter room and with no objection it was done, I forgot my camera in my room after I checked...

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Helpful?
Thank Angel360
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Angel360 for staying with us, and taking the time to write us your review. We are so happy to hear that you enjoyed your stay, and found our staff to be friendly and accommodating. We sincerely strive to provide the best customer service possible! We appreciate the recommendation and look forward to welcoming you back in the future....

Welland, Canada
Reviewed 8 December 2016 via mobile

Comfortable rooms and a very friendly, helpful staff made our 2 night stay very enjoyable. The hotel is a little far away from the main shopping and dining areas but still only a 8 minute drive. Lovely view of the water and welcoming lobby are nice added features. Great value for the nightly rate!

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Helpful?
Thank Peggy V
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Peggy for sharing your experience with us! We are please to hear that you enjoyed the baked cookies and hot chocolate especially this time of year in Niagara Falls! We hope that you can visit us in the spring/ summer when you would truly appreciate the view of the Niagara River while dinning on our outdoor patio! We...

East Durham, New York
Reviewed 27 November 2016 via mobile

Stayed here three times in the past two years and have had a great experience every time. Every time we have stayed in a suite and always feel that it's a good value. Has a nice view of the river and is the overall location is convenient. Only minutes from the falls and also close to several restaurants and other...

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Helpful?
Thank Chris W
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you so much Chris for the wonderful review! We know how crazy busy everyone is and sincerely appreciate you taking the time to write us about your experience during your stay. We thank you for your loyalty as it means a lot to us! We can't wait to welcome you back again!!! See you soon! Deanna DiFilippo

Toronto
Reviewed 27 November 2016

This is a great hotel. Good American food. The elevator is the worst part of this hotel, it is noisy and so small. The parking lot is a bit confusing but overall not a big deal. The lobby is beautiful as well as the outdoor scenery

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Helpful?
Thank bflomom
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you bflomom for staying with us here at the Four Points and taking the time to write us a review. We thank you for the great review and look forward to seeing you again!! Sincerely, Deanna DiFilippo

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Region: United States > New York > Niagara Falls
Price Range: $105 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Niagara Falls staff and other travellers.
9 questions
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Sellersville, Pennsylvania
over a year ago
over a year ago
pittsburgh, United States
over a year ago

See all questions (9)

Questions? Get answers from Four Points by Sheraton Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you get a room with a pool view change! The noise will be a bother.”
 of 5 bubbles Mystifyny, 17 Jan 2017 | Read review
“eight floor and away from elevators”
 of 5 bubbles Angel360, 12 Dec 2016 | Read review
“Higher floor with lake view”
 of 5 bubbles MCHToronto, 14 Nov 2016 | Read review
“Beautiful views of the lake, Customer Service is excellent!”
 of 5 bubbles deb44903, 13 Nov 2016 | Read review
“Higher floors and riverview”
 of 5 bubbles FiJohn, 1 Nov 2016 | Read review
5 of 5
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