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Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
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648 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Niagara Falls
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Showing 591: English reviews
Erie, Pennsylvania
Reviewed 22 March 2015

We stayed one night at the Four Points by Sheraton, Niagara Falls, NY. It was an overnight get away to see the falls and do some sightseeing. The fact that the hotel had some rooms that had a jacuzzi and river view, led to my decision to book at this hotel. Overall, we were pleased with our stay. We had...

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Helpful?
Thank Tiffany B
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Tiffany, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We apologize for disappointing you on the coffee, and assure you it is not typically an issue. We take feedback like yours seriously, and will continue to do...

Toronto, Canada
Reviewed 17 March 2015

We have stayed there a couple of times and had good visits. The building was a little old, but the staff were great. They have since renovated and now the building looks as good as the staff perform. We went in mid February for my wife's 55th birthday. They were very busy with a high school cheerleaders competition. We are...

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Helpful?
Thank ChuckHurlson
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Chuck, Thank you for your recent patronage, and for leaving us your feedback! We are always happy to host our Rewards Club Members. We are so glad to hear that we exceeded your expectations, and hope to see you again soon! Best, Sophie H Guest Relations Four Points by Sheraton Niagara Falls

Pittsburgh, Pennsylvania
Reviewed 11 March 2015

This is my first time writing a review but I was so upset – I had to write this. I would never recommend this hotel…This hotel gives 4 points a bad name…..We booked a trip the first weekend in March 2015 to visit Niagara Falls. We booked two rooms for 6 family members. We drove 6 hours on Saturday. We...

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Helpful?
8Thank Erica O
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Erica, Thank you very much for your recent stay with us. We are deeply sorry that we fell below your expectations. Our hotel is very proud of its level of service and quality of its product, and for this reason your comments are concerning -- and will certainly be looked into. We’d like to have the opportunity to serve...

Rochester, New York
Reviewed 8 March 2015

Stayed the weekend for romantic get-away. Came on a busy weekend, my booking got messed up. Had planned for jacuzzi suite with Niagara river view. It didn't happen, I was a little disappointed. The front customer service rep was very friendly, and gave us complimentary meal (for 2) at the Italian restaurant within the hotel. The restaurant was lovely, food...

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Helpful?
1Thank PSalcido423
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear PSalcido, Thank you for your recent patronage, and for leaving your review! We sincerely apologize on the booking mix-up. Our river view suites do book quickly, so we always encourage our guests to try and reserve any upgrades as early as possible. We are so glad to hear that despite the mix-up you and your special someone had a...

Georgetown, Canada
Reviewed 7 March 2015

Stayed here for a night and loved it. Staff was amazing and so friendly and fast. Gave us 2 free glasses of wine for my birthday. Room had a great view was very clean and updated. Restaurant was great for breakfast as well. All staff at this hotel are so so nice. I also loved that it was so close...

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Helpful?
Thank JenandSc0tt
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear JenandSc0tt, Thank you very much for your recent stay with us, and for leaving us your feedback! We are happy to hear that your experience here was enjoyable, and that our team made your birthday that much more special. We hope to see you again soon, should your travels return you to the area for more shopping! Sophie H...

NEW JERSEY
Reviewed 6 March 2015

We stayed at this hotel the last weekend in February for a Hockey Tournament. The hotel was a great place to stay as the staff were friendly and all of the areas in the hotel were very clean. They had a huge room where the indoor pool is and the team was able to hang out in there after the...

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Helpful?
Thank MOMOF2PRINCES
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear MOMOF2PRINCES, Thank you very much for your recent stay with us, and for leaving us your feedback! We are happy to hear that your experience here was enjoyable, we love to hear feedback from our hockey guests. We hope to see you again soon, should your travels return you to the area. Sophie H Guest Relations Four Points by...

Reviewed 17 February 2015

The Four Points by Sheraton Niagara Fall is a Nice, very clean, family friendly hotel with nice views of the Niagara River. It is by my parents house, so we stay here with the kids when we visit from Boston area at least 2x a year. We have probably stayed here 10 times over last 3 years. Pros: This is...

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6Thank KenM2020
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Kenneth, Thank you very much for your recent stay with us, we are always glad to see familiar faces! We are happy to hear that your experience here was enjoyable. We hope to see you again soon, when your travels return you to the area. Sophie H Guest Relations Four Points by Sheraton Niagara Falls

Toronto
Reviewed 9 February 2015

We have stayed here at least 5 times already. Each time we go it gets better and better. The staff are friendly. We arrived early, and the room was ready in less than 1 hr. I told them we would be arriving early. Coupons were given right away at front desk. Ask for upgrades. For a minimal amount, this is...

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Helpful?
1Thank michaeljackson50
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear michaeljackson50, Thank you for your most recent stay with us, and for taking the time to leave us your feedback. We are always happy to see familiar faces! We are glad to hear your experience with us was positive, and that our staff made your stay that much more enjoyable. With regards to donations, our hotel is happy to...

STRATFORD
Reviewed 26 January 2015

Our Minor Peewee hockey team stayed here for a hockey tournament in January 2015. The hotel is perfect for sports teams. There is a huge area beside the pool where our boys played mini-sticks and football. The staff was very accommodating in all ways.

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Helpful?
Thank Mo16830
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Mo16830, Thank you very much for your recent stay with us, and for leaving us your feedback! We are happy to hear that your experience here was enjoyable, we love to hear feedback from our hockey guests. We hope to see you again soon, should your travels return you to the area. Sophie H Guest Relations Four Points by...

Livonia, Michigan
Reviewed 22 January 2015

We stayed at the Four Points with our hockey team and were impressed with the level of service. The hotel staff was friendly and very tolerant with a few groups of teenagers. The hotel was clean and was a good value. Our room had a curry smell that the staff tried hard to get rid of but were never really...

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Helpful?
1Thank scott h
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear scott, Thank you very much for your recent stay with us, and for leaving us your feedback! We are happy to hear that your experience here was enjoyable, we are always glad to hear feedback from our hockey guests! We hope to see you again soon, should your travels return you to the area. Sophie H Guest Relations Four...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Region: United States > New York > Niagara Falls
Price Range: $104 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
4 Points By Sheraton Niagara Falls
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Niagara Falls staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Niagara Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“king size bed”
 of 5 bubbles , 23 Mar 2017 | Read review
“Ask for a room with a view of the water. Otherwise you see a parking lot.”
 of 5 bubbles hockeyseason, 19 Mar 2017 | Read review
“Rooms either have a view of the river or the parking lot. Pick the river. ;)”
 of 5 bubbles Henrynin, 1 Mar 2017 | Read review
“If you get a room with a pool view change! The noise will be a bother.”
 of 5 bubbles Mystifyny, 17 Jan 2017 | Read review
“eight floor and away from elevators”
 of 5 bubbles Angel360, 12 Dec 2016 | Read review
5 of 5