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Four Points by Sheraton Niagara Falls

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Traveller (305)
Room & Suite (97)
Dining (32)
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Overview
  • Excellent32%
  • Very good43%
  • Average16%
  • Poor5%
  • Terrible4%
Travellers talk about
“river view”(48 reviews)
“hotel restaurant”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Additional information
Offers from Four Points by Sheraton Niagara Falls
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Niagara Falls
Special Offer: Breakfast for 2 Included
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (743)
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Reviewed August 2, 2015 via mobile

I found that my room was missing a safe when I arrived, and just thought it was a mistake. After speaking to several staff members who looked at me like I was crazy for requesting such a thing, I was forced to accept that this...More

2  Thank Nirav G
Response from Steve W, General Manager at Four Points by Sheraton Niagara FallsResponded August 9, 2015

Thank you for the feedback Nirav. We are sorry that you found the lack of in-room safes to be an inconvenience, and we can certainly appreciate the desire to keep your personal belongings safe. Please rest assured for your future visits with us that we...More

Reviewed July 28, 2015

Very modern hotel and everywhere including the room looks very clean. Since we had a rental car, therefore we decided to stay at this hotel due to the proximity to the Falls which is not too far. Parking was very convenient and there are always...More

1  Thank Jason C
Response from Steve W, General Manager at Four Points by Sheraton Niagara FallsResponded August 9, 2015

Thanks for visiting us Jason. We are glad that you enjoyed your stay. With our location just minutes from all of the major attractions, and with plenty of free parking, we hope that all of our guests find our location as convenient as you!

Reviewed July 28, 2015

I made a reservation online for one night and noted that we were traveling with a small dog. The front desk did not have the information when we arrived but that was not a problem. They do charge a $40 pet fee which I find...More

1  Thank arcadiocat
Response from Steve W, General Manager at Four Points by Sheraton Niagara FallsResponded August 9, 2015

Thanks for the feedback. We will certainly share your input and suggestions with our team. And as pet owners ourselves, we love when our four-legged guests come to visit us, so we will certainly step up our efforts to make them feel welcome as well.

Reviewed July 26, 2015

We stayed there for just one night. It is about 5 miles from the falls itself and I think it has been renovated within the past several years. Has a bar, restaurant, view of a calm river. The reason I gave it an average rating...More

1  Thank Travel_Traval
Response from Steve W, General Manager at Four Points by Sheraton Niagara FallsResponded August 9, 2015

Thank you for the feedback. We are very sorry to hear that we missed the mark when it came to ensuring that your room was perfect for your arrival. Our housekeeping team takes this very seriously, and we hope that you will visit us again...More

Reviewed July 26, 2015

This hotel is right on the Niagara river which is nice and is only a 5 minute drive to the falls area. The staff and especially the manager of the hotel are fantastic, and the service is (and has always been) perfect at this hotel....More

1  Thank T-5922
Response from Steve W, General Manager at Four Points by Sheraton Niagara FallsResponded August 9, 2015

Thanks so much for the great review! We hope to welcome you back again very soon.

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$151 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$151 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (305)
Room & Suite (97)
Dining (32)
Pool & Beach (14)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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johnnyhuma
January 5, 2018|
Answer
Response from nikkitravelbug |
No 4points does NOT ! ONLY the Sheraton (connected to Casino) offers Casino credits with all rooms. Also, they do not charge for parking! 4points charges $10/day for parking in an open parking lot...rip off!
0
Votes
ping2575
January 3, 2018|
AnswerShow all 8 answers
Response from bengalwin | Reviewed this property |
Yes free parking
0
Votes
tmariefig
August 22, 2017|
AnswerShow all 6 answers
Response from BeckyCarbin | Reviewed this property |
Happy anniversary. I didn't see any pets while there. We were there for an anniversary as well
0
Votes
Room Tips
"Their is no drive up to ground floors, so if you have to use the elevator, try to get a river view"
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"Ask for room on the river side (back)"
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"The top floors have very nice views"
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"All rooms good, if you want a view, request for the water, you still get a view in common areas"
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