The first impression of the hotel and its surroundings is very depressing. There is no lobby, no elevators, everything is dark and old, pool area is so dirty and small. I have to be fair and say that the room was OK, and location is convenient to Niagara park. The worst experience was with breakfast - food is very limited, not fresh ( see the picture of cream cheese), not enough place for people to seat. Only if you are on a very tight budget go to this hotel, otherwise, find something else
I had to cancel less than a day before my arrival due to a positive covid test (I sent the test results as proof)! I tried to reach the hotel but no one answered! Unfortunately, they did not respond and denied helping me. There was a person in reception that responded to my calls very rudely and tried to put a blame on me ignoring my situation. They did not respond to emails from booking.com and me. They wanted to charge me fully despite having a cancellation policy and my communication before check-in time and did not consider my case (COVID positive!!!!). I do not recommend this place. They do not respond and literally try to rub you. Worse experience!!!! I wish I could give them a negative star!
The room was nice size and clean. The property is a converted motel. They have free breakfast and good parking. Location was a little far from the falls but across the street from the Casino. The walls were thin. We stayed here 2 nights and it was fine. No complaints! It wasn’t a 5 star resort but fit our needs just fine. I read the other reviews and was a little nervous booking this property in advance. But it was worth the money and I would stay here again.
This review is for EVERYONE who is wondering if they should stay here or not based on ALL the up and down reviews. Bottom line...If you have money, stay elsewhere. If you are used to the BIG chain hotels, stay elsewhere because you will NOT like this hotel. Pros: Price, Location, Restaurant on site, Pool, some breakfast foods, NO bugs or bad smells. Not dirty. 2nd floor was remodeled it seemed. Beds were comfortable. Fridge worked great. Cons: You CAN hear the walking of the people above you on 1st and 2nd floors loud enough to keep you awake. There is NO daily room service, you need to contact the front desk for new towels, garbage emptied, etc. Nobody EVER answers the front desk phone or is at the front desk, you need to press a buzzer at the front desk and wait. Breakfast is very limited. Bread left in loaf bags where everyone can touch it, 1 gallon milk everyone touches, 2 cereals, some small muffins, coffee and juice and the area is dirty and not maintained to accommodate the guests. Pool is very small. TV is not cable and has limited stations and some channels are blurry and most stations have a compressed screen while 3 channels have no sound. Restaurant is ONLY open thurs-sat 5pm to 9pm and ONLY has 6 tables in a very small room. Parking is limited if they are sold out or you come back too late at night. Water sometimes took 4 minutes to get hot. Microwave ONLY in breakfast area. Some reviews complained about humidity in bottom floor. There was a humidifier on 2nd floor and didn't feel humid but we couldn't comment on that issue on the 1st floor. No elevator but there is a wheelchair lift that takes you to the 1st floor (which is the basement level) not a true 1st floor. We had a credit card problem when we tried to check in which was eventually resolved after we called our 3 seperate banks and realized it was the hotel's system error. Overall it was OK and most would probably find it fine. Our rate for 4 nights was LITERALLY $500 to $800 cheaper then the 10 surrounding hotels I called and we still got a decent room and saw all the sights. Fix the TV stations, fix the squeaking floors above the 1st and 2nd floors, get soda/snack machines, keep the breakfast area stocked and clean and possibly add breakfast sandwiches and add more hours/days to the restaurant.…
We arrived early, before checkin time, but it was no problem to park the car and use the bathroom already. We then headed to the Falls by foot, which is a 10 minute-walk. Check in was fast. The rooms are a bit older, but spacious and clean. Breakfast was basic, but ok for the 80 $ we paid for the night. There was also an indoor pool, but we did not use it. The staff/owners were very friendly and helpful. Definitely to be recommended.
Very well maintained hotel Kalika Hotel, Niagara Fals. To be frank being from west coast of US, the east coast hotels in the lower range fail to maintain basic amenities in working condition. But this hotel just changed my perception. Each and every amenity is well maintained to perfection and customer satisfaction is at its level best.
The owners and the staff are wonderful, kind and very accommodating The walk along the Niagara River to the falls is beautiful The room is spacious, comfy and well equipped (tv fridge iron and iron table, towels etc). The beds were comfy too. We do recommend !
The rating of this review is based off expectations. The staff was very nice, answered our questions and allowed us to keep our car parked after checkout so we could go on a tour. This is a 1960s hotel that the owners have updated. Our room had a more modern look to it. The bed was comfortable and we got a great night sleep. The breakfast was basic but enough to fill us up.
Horrible hotel. There was never anyone at the desk during the daytime when our key card randomly stopped working and we got locked out of our room and when trying to check out. We waited 30 minutes for desk service while the phone rang at least 15 times while standing there and no one to answer it. There are huge spiders everywhere hanging down in your face in every hallway and the cleaning people just throw huge trash bags in every entrance to where we had to step over them to exit the building. Crappy service, not worth the price.
The hotel is dirty there is no room service. Breakfast is a joke. Yes is a walking distance to the falls but if you are driving is worth finding a hotel even if its a few miles away. Guest were leaving trash in the halls. The rooms were not clean!