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BEST WESTERN Summit Inn

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BEST WESTERN Summit Inn
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991 Reviews from our TripAdvisor Community

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Showing 954: English reviews
Lewiston, United States
Reviewed 16 February 2016

Our hotel was clean, neat, and nicely decorated. Staff were polite, friendly and professional. We had a wonderful room with a clean and comfortable bed. Internet access was speedy and easily accessible. There were restaurants and a mall close by for shopping and dinner. All in all a great getaway spot that we will use again.

Review collected in partnership with Best Western
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Helpful?
Thank Anne S
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

Ontario, Canada
Reviewed 16 February 2016

Stayed here on way to another town, near eateries, they have some close by eating placed and other attractions. Pool was enjoyable, although no hot tub. Breakfast was the normal links and flat eggs, with cereal and pastries. Enjoyed all day coffee and juice. Bowling next door, very good pricing on Sunday nights.

Review collected in partnership with Best Western
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Thank Maurice M
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

Plymouth, Massachusetts
Reviewed 15 February 2016

I was very pleasantly surprised at the affordability of this hotel! My family and I stayed there for three nights during my son's hockey tournament at Niagara University. My first impression was how clean the bathroom and room itself was never mind the hallways and common areas. The breakfast is advertised as "continental" however, there were many hot selections such...

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Helpful?
Thank kstar3
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

Middleport, United States
Reviewed 14 February 2016

Best hotel check in/out that I have had. Super friendly staff, easy to talk to and very helpful. Great quality in the room, accessibility to everything. Enjoyed breakfast that is part of the room. Room was quiet, easy to get to. Nice big TV for viewing. Excellent facilities such as, pool, workout room and snack/drink machines.

Review collected in partnership with Best Western
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Helpful?
Thank Katherine K
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

Guelph
Reviewed 11 February 2016

Hotel and room very clean. Staff friendly and efficient. Indoor pool, fitness center and business center convenient. Less than one mile from Niagara Falls airport and excellent park/fly/stay value. Basic breakfast buffet included. Comfortable beds.

Review collected in partnership with Best Western
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Thank Richard C
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

Toronto
Reviewed 7 February 2016

Stayed here for one night for a weekend shopping trip with my sister and kids. I decided to book this hotel since I had some leftover gift cards I wanted to use. Because my princess sister was indecisive I kept changing the room type. I initially booked a best value rate that had cancellation available. Somehow when I changed this...

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1Thank TOtravlr
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! I apologize again that you were not able to use your gift cards. Unfortunately when you book a pre-paid rate you receive an additional discount on the room, which makes your cancellation window larger and charges your credit card ahead of time. Because of this we are unable to apply gift cards and refund the...

Reviewed 11 January 2016

This is the second time I stayed in this hotel. It's clean and provides a nice place for short stay. Their breakfast area is spacious, choices are abundant. There are two self-served waffle makers, (may need to line up to get your own because each takes 2 &1/2 minutes to make ) syrup available ( just no whipped cream nor...

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Helpful?
Thank Joria T
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you very much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

Reviewed 7 January 2016

The employees at this hotel are the best and this location is very close to the Falls without paying the Falls prices. Lot's of good restaurants in the area also. If you want good selections just ask the front desk staff they are very informative of the area.

Review collected in partnership with Best Western
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Thank 554donaldh
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

Mahopac, New York
Reviewed 3 January 2016

This hotel is nested between & extremely dilapidated motel & a bowling ally. It is a family owned and operated hotel & you would never know it by how unpleasant the front desk manager Kristina speaks to you. She is extremely condescending and rude. There was a problem with the reservation, she did not treat us as a paying guest,...

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1Thank patk275
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review. As you can see there are many good reviews about our property and myself and I do strive to make every guests stay fantastic. In reviewing your other reviews it seems you were here a few months ago and truly did not enjoy your trip to Niagara Falls. The rooms over the pool are actually...

T.o.
Reviewed 31 December 2015

Stayed 1 night at the BW Summit Inn recently. The room was recently renovated and was clean. The property was clean and nice sized. Staff were generally nice. The only minor issues include the two front glass doors. They were too close together, where if you open one door the the other would bang into your or your luggage way...

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Thank bk19
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! The doors are a source of aggravation for us as well, we are hoping to renovate the lobby in the upcoming year and in doing so we can rip the doors out and replace them with automatic doors. I will ask the general manager to look into the lighting in case we have a bulb...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 

Additional Information about BEST WESTERN Summit Inn

Address: 9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
Region: United States > New York > Niagara Falls
Price Range: $89 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Summit Inn 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls
Hotel Style:
#4 Family Hotel in Niagara Falls
#4 Best Value Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Summit Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Summit Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“front side rooms”
 of 5 bubbles AbhishekDeshpande, 16 Feb 2017 | Read review
“like the queen size beds”
 of 5 bubbles Q8865HIbillm, 25 Jan 2017 | Read review
“King room overlooking the pool is large with a balcony”
 of 5 bubbles 007_nic, 4 Jan 2017 | Read review
“Be sure to get a good description on where to park to best access your room”
 of 5 bubbles C9168CGlindam, 21 Oct 2016 | Read review
“We stayed on the first floor & it was very quiet.”
 of 5 bubbles 166elizabethz, 7 Oct 2016 | Read review
5 of 5