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The Holiday Inn Niagara Falls

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The Holiday Inn Niagara Falls
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719 Reviews from our TripAdvisor Community

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Showing 645: English reviews
Reviewed 14 July 2016

we cancelled our NY trip to stay at Buffalo again. Only reason to return was the wonderful surroundings, Tony at Concierge and Rachel at Front Desk. These two are a beautiful team. Absolutely outstanding. Hotel itself seems to be a joke. Non existent cleaning, staff seems to be on a picnic eating and drinking in guest elevators. General Manager does...

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Helpful?
Thank Gaurav I
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you for visiting us again Gaurav! We always appreciate when our guests take the time to recognize our individual team members, and Tony and Rachel are thrilled that they were able to make your stay more enjoyable. I apologize that I was not able to meet you personally as well, but hope to do so on your next visit...

New Delhi, India
Reviewed 13 July 2016

Over All Stay IN This Hotel is Comfortable But Restaurant staff is not polite & quite rude with the guests.. Reception Staff AND Manager is quite careless regarding bookings & other things. IN MY CASE I Have booked room for 4 ADULTS DESPITEhaving kids with me. Still IRRELEVANT REMARKS BY RESTAURANT MANGER FOR NOT GETTING PROPER COUPONS FROM FRONT DESK.BE...

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Helpful?
Thank ndua14
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you for your feedback. We are very sad to hear that your experience in the restaurant did not meet your expectations. We have shared your feedback with the restaurant directly, as they are not affiliated with the Holiday Inn. However, it is our goal for each of our guests to have an outstanding stay here with us, so we...

Lehighton, Pennsylvania, United States
Reviewed 12 July 2016

Stayed here on for my Birthday weekend. Place was clean and staff were friendly. Rooms were large with air conditioning. free wi-fi, comfortable bed, had a good nights sleep. Close to the action. Tony Romo's is connected to the hotel, Fridge/ freezer combo in room, coffee maker, free news paper. also offers room service. The only thing wrong was only...

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1Thank Cheryl H
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thanks for the review Cheryl, and happy birthday! We are glad that you were able to share the day with us. We are always improving out hotel, and rest assured that your feedback will definitely be incorporated into those improvement plans. We hope to welcome you back again soon!

Milan, Illinois
Reviewed 11 July 2016 via mobile

Friendly staff. Rooms very worn out looking but seemed clean. The hall carpet filthy. Fridge in room but no microwave. Would not stay there again. Only two small elevators that were very slow. The Red Coach Inn nearby, looked really inviting and we had coffee there in the morning on the way to the Falls. Really nice! Stay there instead...

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Helpful?
Thank JeBo2
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you for the feedback, We will certainly incorporate your observations as we continue to improve our hotel. We hope that you will visit us again so that we can exceed your expectations!

Kalamazoo, Michigan
Reviewed 5 July 2016 via mobile

Convenient and walkable to the Falls. We arrived around 10 pm and by 11pm there were a group of tourists talking in the hallway across from our room and they were really loud! Otherwise, great customer service. Basic room decor and breakfast so don't expect more.

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1Thank Lin1177
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you for the feedback Lin. The Holiday Inn Niagara Falls can definitely be an extremely busy place in the summertime, and our staff work diligently to make sure that each of our guests enjoys their experience to the fullest, while hopefully respecting their fellow travelers experience as well.

Hebron, Indiana
Reviewed 29 June 2016

this hotel feels high-end. Our room was great and big. Great beds for a great nights sleep. For the most part the employees (front desk) were very nice. Only one girl on second shift was rude and cold. Everything else was of the highest quality. There is a $10 parking fee, which on of the lower parking fees you'll pay...

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Helpful?
Thank ReneeinHebron
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you for visiting with us Renee. We are happy to know that you enjoyed your stay, and will continue to work to ensure that your next stay is perfect!

Reviewed 29 June 2016

The hotel staff is wonderful and very helpful. Conveniently located to the falls and attractions. The hotel itself is in desperate need of repair. It needs a good cleaning and updating. The mattresses need to be replaced, too. We had to wash yellow stains out of the bathtub before letting the children shower in the tub. The toilet barely flushed....

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Helpful?
Thank Elaine H
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you for the feedback Elaine. We certainly want each and every one of our guests to have an amazing experience, so we appreciate knowing where we can continue to improve. I have shared your feedback with my team, and we will work hard to ensure that your family's next visit with us exceeds your expectations!

Chicago, Illinois
Reviewed 27 June 2016

As a member, I enjoyed the stay there. It is very close to the falls and we even watched the firework through the window. Impressive. You need to pay for parking but I think you can park along the street but it is convenience and only $10.

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Thank Xiangjun D
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thanks for visiting us! We are happy that you were able to experience some of the great events taking place here in Niagara Falls. We hope to welcome you back very soon!

Salem, IN
Reviewed 24 June 2016

I picked this hotel because it was on the WEGO line in Niagra falls. The Visitor Center that houses the Hornblower boat rides is about a 10 minute walk from the hotel. The Visitors Center that houses the Walk Behind the Falls is about 20 minute walk. The pool was clean and routinely checked while we were there. It is...

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Helpful?
Thank Purdue_Paul
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thanks for the great review of Niagara Falls, Paul. It sounds as though you may have visited our sister property in Niagara Falls, Ontario, but we hope that you will have a chance to visit us here in the United States as well for a whole new Niagara experience!

Mumbai
Reviewed 23 June 2016 via mobile

Just a mediocre hotel. Actually should be downgraded to Holiday Inn Express. Very mediocre breakfast and terrible service in the breakfast room. Not very well located too. Air conditioner is old and noisy, but cools sufficently well.

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2Thank Francis351
IHGService, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Francis351, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for the inconvenience caused by our air-conditioning system, and for failing to meet your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 

Additional Information about The Holiday Inn Niagara Falls

Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $96 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
Reservation Options:
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Holiday Inn Niagara Falls staff and other travellers.
9 questions
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Albany, New York
11 months ago
Sellersville, Pennsylvania
Virginia
over a year ago
over a year ago

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Questions? Get answers from The Holiday Inn Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with 2 double beds are too small and cramped.”
 of 5 bubbles ckingserenity, 21 Feb 2017 | Read review
“Choose a room that is facing the Niagara River.”
 of 5 bubbles TangWengKong, 13 Feb 2017 | Read review
“Stay in a cheaper place. Don't waste your money here.”
 of 5 bubbles Nickyban07, 28 Oct 2016 | Read review
“Awesome views”
 of 5 bubbles nay34, 16 Oct 2016 | Read review
“tay somewhere else”
 of 5 bubbles parigis2014, 4 Oct 2016 | Read review
5 of 5