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Sheraton At The Falls

Groupon.comUS$129*
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Certificate of Excellence
GreenLeadersBronze level
May 7 May 8
1 room 2 adults 0 children
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Sheraton At The Falls
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1,749 Reviews from our TripAdvisor Community

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Showing 1,604: English reviews
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Sedgefield, South Africa
Reviewed yesterday NEW

It is a nice hotel with good restaurants opposite casino - the free casino voucher is a hoax as you have to first spend 50 dollars to qualify for free 25 dollars! The washing machines were good but we complainef bc our room was only cleaned at 4pm!

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Helpful?
Thank Marie M
ontario
Reviewed yesterday NEW

My husband and I have stayed at this hotel a few times, and every time we are amazed at how great it is. We were looking for a break from reality and this is just what we needed. The rooms are so nice, we had the King bed room and it was so spacious. The bedding is always crisp and...

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Thank lucysmom
Reviewed yesterday NEWvia mobile

Beautiful, clean, comfortable hotel. I would have given it five stars, if I was able to get some peace and quiet. Throughout the night we could hear people talking, full conversations very clearly, in the room to the left. We finally got to sleep, then were woken up at sunrise by clear as day conversations that people on our right...

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Helpful?
Thank Hannah R
North Andover, Massachusetts
Reviewed 2 days ago NEWvia mobile

I booked this hotel based on the positive recent reviews of this hotel and I must say I am very confused by them. Hotel front desk staff was very friendly, pool area nice and decent location but that's about it. Hotel itself is VERY outdated. We upgraded to a club level room and the access was nice but ceiling has...

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Helpful?
Thank stacey p
Rochester, New York
Reviewed 2 days ago NEW

Beautiful hotel with great amenities. Pool area is great, kids love the game room and two good restaurants are part of the hotel complex. We love taking advantage of the specials for a quick getaway. The only negative on this trip was that I had to go back to the desk clerk to ask for the casino voucher and adventure...

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Thank marymI6388NO
Auburn, New York
Reviewed 2 days ago NEW

We chose to stay here over free rooms at Seneca because we could bring our older Beagle with us since this is a pet friendly hotel. Everything worked out great. We especially loved the fact that there was a FREE washer dryer to use on our floor.

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Thank Cindy S
Nichols, New York
Reviewed 2 days ago NEW

I booked this hotel as a Spring Break trip for my kids. It was within walking distance of Niagara Falls. The pool and fitness room were excellent. Their customer service is really good. I lost my parking ticket and they gave me a new one no questions asked. Scott, the bartender at Rainforest, was awesome and the Happy Hour specials...

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Helpful?
Thank karabelle1
Simcoe
Reviewed 3 days ago NEW

Front desk is always very friendly and informative. Rooms are clean with plenty of water and heat. The hotel is close to everything. I would recommend this hotel to anyone especially those going to the casino as it is attached by the tunnel and they often have casino perks for you to enjoy.

Review collected in partnership with this hotel
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Helpful?
Thank Diane R
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review! We are very happy that you enjoyed your stay with us. Our staff works hard to make guests feel like they are at home, so we are happy to hear that they are doing a good job! Thank you for noting our proximity to the Seneca Niagara Resort & Casino....

Rochester, New York
Reviewed 3 days ago NEWvia mobile

This is a great hotel! Very reasonable price for the quality of hotel you receive. Awesome location - within walking distance to everything we wanted to do. We just parked our car at the hotel and were able to walk everywhere. Starbucks, rainforest cafe, TGIFridays and an arcade are all connected to the hotel. And the Seneca Niagara casino is...

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Helpful?
Thank margieaman22
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the outstanding review! It is always our goal to exceed the expectations of our guests through quality customer service, comfortable accommodations, and by providing everything you need for the perfect stay. As you noted, there is plenty to do throughout our hotel. Thank you for sharing how nice and convenient our location is - just steps from...

Shrewsbury, Pennsylvania
Reviewed 3 days ago NEW

Staff was very friendly. Nice pool, TGIFridays, Rainforest Cafe, Starbucks were all in the hotel. Rooms were clean. If I go back I would stay on the Canadian Side of the Falls. The tourist area in Canada is more developed. Not much to do on the American side.

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Helpful?
Thank dpauljunior
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful feedback! It is great to hear that you enjoyed your stay with us! It is always our goal to provide quality customer service, and we are happy that you found our staff helpful and accommodating. We hope to see you again soon! Thank you.

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May 7 May 8
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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $196 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
TripAdvisor is proud to partner with Groupon, Booking.com, Orbitz, Hotwire, Travelocity, HotelsforEveryone, Cancelon, Hotels.com, Cheap Tickets, getaroom.com, Evoline ltd and HotelQuickly so you can book your Sheraton At The Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
59 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was only cleaned after we asked twice at 4pm - not good!”
MarieM198, 22 Apr 2017 | Read review
“I like the room with the King Bed very spacious.”
lucysmom, 22 Apr 2017 | Read review
“Rooms are very nice, clean and attractive. We like the bottles of water left for us, towels are very thick and the rooms have everything that you'd need.”
marymI6388NO, 21 Apr 2017 | Read review
“The rooms on the second floor are all pet friendly.”
cindysP1518GF, 21 Apr 2017 | Read review
“Rooms towards the front of the hotel would be closer to the elevators.”
Pami1014, 18 Apr 2017 | Read review
5 of 5
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US$129* /night
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Prices are for 1 room, 2 adults
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