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Sheraton At The Falls

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1 room 2 adults 0 children
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Sheraton At The Falls
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1,760 Reviews from our TripAdvisor Community

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Showing 1,613: English reviews
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Erie, Pennsylvania
Reviewed yesterday NEW

Booked a great package. Outstanding desk staff. Courteous, friendly hall staff. Great room with the best beds and pillows along with a great location to the casino and a short walk to the falls. If I had the money I'd live there.

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Helpful?
Thank bigALerie
Bern, Switzerland
Reviewed 2 days ago NEWvia mobile

Great room size and accommodations, loved the swimming area and the proximity to good eats and activities. Very quickly provided our infant crib. Friendly staff, easy to find and get to the border/falls quickly.

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Thank IRockOut
Reviewed 3 days ago NEWvia mobile

Checked in to hotel at 3.30 pm on 24 April, had to wait at the entrance for 20 mins for bellboy. The room alloted was not ready, the next room was alloted after 25 mins. In total more than an hour to get check in!!!. And due to this delay our dream to experience the Maid of the mist was...

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Thank Prem S
Kuwait
Reviewed 3 days ago NEWvia mobile

Very old hotel that maybe never renovated .. we had to walk a lot to reach our room .. needs a lot of maintanance however its clean if it wasnt clean i wouldv left immediately.. lounge is tiny compared to the number of guests we had to stand ... the best thing is that they have starbucks

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Thank rnaqi77
Cleveland, Ohio
Reviewed 3 days ago NEW

I came back for second visit and I still love the place. I try and always travel with man's best friend and this place makes it convenient and wonderful. The staff is warm and friendly, and the room was cozy and clean. The pool is amazing and the workout area is very nice. There are lots of sights to see...

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Thank Darryl L
Lake View, New York
Reviewed 3 days ago NEW

This trip was to get together with friends. Unfortunately, we were booked 20 to 40 rooms apart. It was not possible to gather together in a room to catch up or just relax. Then, we had to leave our room on the sixth floor because it was leaking on the bed. They put us on the fifth floor without the...

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Thank pmattina
Noida
Reviewed 4 days ago NEWvia mobile

Avoid this hotel at any cost. Lot of better hotels nearby. Booked my stay through booking.com and had to cancel booking due to flight cancellation. They charged me full 2 days and have not yet returned the balance after repeated reminders to booking.com and hotel. Booked again for one day. Unfriendly staff and allotted us a room at extreme end...

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Helpful?
Thank KumarG
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review. We are very disappointed that you were not satisfied with your stay. Please accept my apology on behalf of the hotel for the inconveniences you experienced with your reservation. Unfortunately, cancellation policies differ across booking sites. In the future, we encourage you to contact the hotel directly or book through...

Rochester, New York
Reviewed 4 days ago NEW

The staff, room, amenities and corporate call center all exceeded my expectations. They truly make you feel at home here. This hotel is close to the casino and walking distance to the falls. I just wish NY would improve that area as it is a wonderful tourist location with not much to do.

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Thank joeyd515
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for sharing that you found our hotel excellent and that we exceeded your expectations! We strive to warm the hearts of every person we touch and we could not be happier that you felt at home during your visit. Thank you for also noting that we are just a short walk from the Falls and the Seneca Niagara...

Toronto, Canada
Reviewed 4 days ago NEW

Attended a meeting at the Convention Centre - right across the street . Convenient parking- easy check-in procedure and courteous staff. As noted below, the room needs to have lights that one can read by

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Thank Robert L
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are glad that you enjoyed your stay and the convenience of our hotel to the Conference and Event Center Niagara Falls! Thank you for also sharing that your staff were friendly and helpful during check-in and throughout your stay. We hope to see you again soon! Thank you.

Sedgefield, South Africa
Reviewed 5 days ago NEW

It is a nice hotel with good restaurants opposite casino - the free casino voucher is a hoax as you have to first spend 50 dollars to qualify for free 25 dollars! The washing machines were good but we complainef bc our room was only cleaned at 4pm!

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Thank Marie M
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed your stay with us, and our proximity to local attractions such as the Falls and Seneca Niagara Resort & Casino. Please accept my apology on behalf of the hotel for the confusion regarding the slot voucher and the time that your room was serviced. We hope to...

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $195 - $495 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
59 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are pet friendly floors...”
129darryll, 24 Apr 2017 | Read review
“The lighting fixtures in room were very poor Could nor read properly , Saving energy might be fine but it would be nice to be able to read the newspaper ”
robertlS6152RE, 23 Apr 2017 | Read review
“Our room was only cleaned after we asked twice at 4pm - not good!”
MarieM198, 22 Apr 2017 | Read review
“I like the room with the King Bed very spacious.”
lucysmom, 22 Apr 2017 | Read review
“Rooms are very nice, clean and attractive. We like the bottles of water left for us, towels are very thick and the rooms have everything that you'd need.”
marymI6388NO, 21 Apr 2017 | Read review
5 of 5