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Sheraton At The Falls

Groupon.comUS$109*
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Certificate of Excellence
GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton At The Falls
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1,765 Reviews from our TripAdvisor Community

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Showing 1,618: English reviews
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Syracuse, New York
Reviewed yesterday NEWvia mobile

The staff, at the Sheraton at the Falls, made this past weekend one to remember. Beginning with my check-in, where my reservation wasn't found, Courtney (Front End Assistant) made it a non issue. It was resolved without questions! After that, the bellman was more than accommodating in getting me situated into my room. Once there, I was more than HAPPY...

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Helpful?
Thank DissatisfiedCraig
Reviewed yesterday NEWvia mobile

We had a great time staying here and visiting the falls!! The hotel was clean, beautiful and comfortable! My kids LOVED the pool, hot tub and shark tank! The staff throughout the hotel and restaurants were great- especially at the Rainforest Cafe where we had a wonderful time. This hotel is close to everything, just a short walk to the...

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Thank Rachel S
Kittery, Maine
Reviewed yesterday NEW

where to begin great staff threy were all great but the hotel had some power issues they had been working on for a while never contacted any one who was booked we could check in at 330 we were there then couldnt get room til after 6 because of no power elevators were messed up the next day getting ready...

Review collected in partnership with this hotel
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Thank DebbieOB2013
Reviewed yesterday NEW

I would have rated this higher had my check in process been smooth. I booked a family suite and learned when we got to our room that wasn't what we got. Back to the desk to learn that they did not have a family suite for us. The woman at the desk went back and forth to her manager to...

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Thank Brenda W
Welland ontario
Reviewed 2 days ago NEW

The hotel website states with each reservation a $50 voucher for seneca casino is available. False advertising Each person has to spend $50 on their favourite slot machine then you will get $25 each in slot play. A big disappointment

Review collected in partnership with this hotel
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Thank Ian J
Erie, Pennsylvania
Reviewed 3 days ago NEW

Booked a great package. Outstanding desk staff. Courteous, friendly hall staff. Great room with the best beds and pillows along with a great location to the casino and a short walk to the falls. If I had the money I'd live there.

Review collected in partnership with this hotel
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Thank bigALerie
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the outstanding feedback! We could not be happier that you had another wonderful stay with us. It is always our goal to warm the hearts of every person we touch by providing above and beyond service, in addition to comfortable accommodations. Thank you for sharing that you enjoyed our proximity to local attractions and the package deal...

Bern, Switzerland
Reviewed 4 days ago NEWvia mobile

Great room size and accommodations, loved the swimming area and the proximity to good eats and activities. Very quickly provided our infant crib. Friendly staff, easy to find and get to the border/falls quickly.

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Helpful?
Thank IRockOut
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review! We are glad that you enjoyed your stay and that you were able to take advantage of our Groupon deal. Thank you for also sharing that you were pleased with our newly renovated pool area, The Reef Beach Club, and our proximity to the Falls and the Canadian Border. We hope to see you soon....

Reviewed 5 days ago NEWvia mobile

Checked in to hotel at 3.30 pm on 24 April, had to wait at the entrance for 20 mins for bellboy. The room alloted was not ready, the next room was alloted after 25 mins. In total more than an hour to get check in!!!. And due to this delay our dream to experience the Maid of the mist was...

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Helpful?
Thank Prem S
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your feedback. We are disappointed that you were not completely satisfied with your stay at our property. Please accept my apology for the delay in check-in, resulting from an unforeseen circumstance. Our staff works hard to keep disruptions to a minimum and to make every stay memorable. Please know that we are happy to store your luggage...

Kuwait
Reviewed 5 days ago NEWvia mobile

Very old hotel that maybe never renovated .. we had to walk a lot to reach our room .. needs a lot of maintanance however its clean if it wasnt clean i wouldv left immediately.. lounge is tiny compared to the number of guests we had to stand ... the best thing is that they have starbucks

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Helpful?
Thank rnaqi77
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your feedback with us. We are disappointed that you were not completely satisfied with your stay. We have made a variety of recent updates and additions to our property, as well as having upgrades and plans planned for the near future. We take guest feedback very seriously and work hard to continue...

Cleveland, Ohio
Reviewed 5 days ago NEW

I came back for second visit and I still love the place. I try and always travel with man's best friend and this place makes it convenient and wonderful. The staff is warm and friendly, and the room was cozy and clean. The pool is amazing and the workout area is very nice. There are lots of sights to see...

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Helpful?
Thank Darryl L
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are very happy to hear that your second visit was just as good as the first! Returning guests are really a testament to the consistent, high level of service that we strive to provide and we sincerely appreciate your compliments. Thank you for also sharing that our property is located with in walking distance of many local attractions, including...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $199 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
TripAdvisor is proud to partner with Groupon, Orbitz, Hotwire, Booking.com, Hotels.com, Travelocity, Cancelon, HotelsforEveryone, Cheap Tickets, getaroom.com, Evoline ltd and HotelQuickly so you can book your Sheraton At The Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
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Questions? Get answers from Sheraton At The Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As long as you have power the rooms are great the refrigerator was very cold which is good the coffee pots didnt brew all the water the coffee was very week. ”
DebbieOB2013, 28 Apr 2017 | Read review
“Green program excellent and you are rewarded with coupons for TGI Fridays or Rain Forest Cafe”
C8519MCianj, 27 Apr 2017 | Read review
“There are pet friendly floors...”
129darryll, 24 Apr 2017 | Read review
“The lighting fixtures in room were very poor Could nor read properly , Saving energy might be fine but it would be nice to be able to read the newspaper ”
robertlS6152RE, 23 Apr 2017 | Read review
“Our room was only cleaned after we asked twice at 4pm - not good!”
MarieM198, 22 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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