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Hilton Garden Inn Rochester/Pittsford

4.9 km from Pittsford centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
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800 Pittsford Victor Rd, Pittsford, NY 14534-3940
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508 Reviews from our TripAdvisor Community

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Showing 504: English reviews
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Reviewed 2 days ago NEW

The people at this hotel are so very helpful, pleasant and friendly without being overbearing. They anticipate your needs as Mallory at the front desk did by providing water without my having to ask. Easy to tell who some of the repeat guests because staff knew them by name. My room was on the 4th floor and clean and spacious....

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Helpful?
Thank JoAnn V
long Island
HOTEL’S FAVOURITE REVIEW
Reviewed 5 October 2016

We have stayed here on multiple occasions to visit relatives. The Hilton and particularly this one is always friendly, dependable and accommodating. The rooms are nice and the hotel is quiet...even with two weddings going on while we were there.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank vacationcaptain
About Hotel's Favourite Review
Daisy C, Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear vacationcaptain, Thank you very much for your lovely comments. We truly value your loyalty to our property and we are happy to hear that you enjoy a consistently friendly and quiet stay each time! We look forward to seeing you again in the near future. Yours in hospitality, Daisy Chei Assistant General Manager Daisy.Chei@Hilton.com

Auburn, New York
Reviewed 3 days ago NEW

My family and I have been to this hotel three times. We use it as an overnight for a mini vacation. The staff is great, the rooms are very clean and comfortable. We love the swimming pool here too! We would highly recommend this hotel!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank stracy80
Manlius, New York
Reviewed 6 days ago NEW

I booked this online and were very happy with the price and absolutely happy with the accommodations. I was attending a funeral and the staff was very kind knowing that. The room was large, clean, pleasant. The bathroom was very clean. And coffee and tea were available in the room. The staff gave me complimentary water on my arrival.

Review collected in partnership with Hilton Garden Inn
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Thank 4Loretta
Reviewed 1 week ago

This hotel is one if not the best hotel I have stayed at!! The staff is awesome where they treat everyone very professionally!! Very clean throughout the entire hotel! Bar and restaurant is great, staff very friendly, food is awesome and the beer is cold!! Will always continuing to stay at this hotel when I am in town!!

Review collected in partnership with Hilton Garden Inn
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Thank 739richardy
Rochester, NY
Reviewed 3 weeks ago

We just got back from an overnight stay at the Hilton Garden Inn in Pittsford, NY. This was an overnight for my Lady's Birthday. I wanted a place that was a little exclusive with a suite and a jacuzzi tub. In the past we've stayed at the luxury hotel down the road on the hill, but is frightfully overpriced. When...

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Helpful?
Thank Alain L
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Hi Alain, We are so glad to hear you had a great time celebrating at our hotel. Thank you for taking the time to write about your experience. Best Regards, Corey

Columbus, Ohio
Reviewed 3 weeks ago

Overall the stay was very good and I was satisfied . The staff was extremely nice and very helpful. The food in the small restaurant was surprisingly better than I thought. There's a small fitness and pool that were ok. The fitness equipment needs to be updated.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank michaelmO8819ZM
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Michael, Thank you for writing about your recent experience. We appreciate your kind words about how helpful our team is and the gentle feedback regarding our fitness center. We are always looking to improve and feedback like your is appreciated. Thank you, Corey

Cleveland, Ohio
Reviewed 3 weeks ago

Hands down the BEST hotel customer service experience start to finish I've ever had. Jessica helped us set up a group block for our youth hockey team traveling to Rochester for a weekend of games. She went above and beyond to accommodate our group. She upgraded our room to one of the most amazing suites I've ever stayed in so...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Katie C
Daisy C, Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Katie C, We were so excited to see your fabulous review! Your team was an absolute delight to host from the very start to end. I'm thrilled to see that you enjoyed our personalized service; we strive to make every stay memorable! Thank you for everything and we look forward to welcoming you back in the near future. Yours...

Cocoa, FL
Reviewed 3 weeks ago

So very impressed with this hotel. From the minute I checked in, to the minute I checked out, I was treated with utmost professionalism and respect. I was checked in by Daisy, who called my room about 20 minutes after I checked in to make sure my room was satisfactory. I had a full day of travel, so I opted...

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Helpful?
Thank WheelerAH
Daisy C, Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear WheelerAH, Thank you so much for your review. We are blessed with an exceptional team and we truly appreciate your recognition! It's feedback like yours that fuels our drive to provide outstanding guest service. It was a pleasure to host your stay and we hope to see you again - hopefully next time it will be warm and sunny!...

Reviewed 19 January 2017

Everything is good with the hotel - Pick / Drop facility - Accommodation - Breakfast Recommended for others to stay. Most importantly they have a very very friendly staff. Each staff of the hotel takes the full responsibility of making guest happy. They are always ready to help even if it makes them to go extra mile.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank amitkK6747CW
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Amitkk, It is so wonderful to hear about your pleasant stay. Our team always appreciates the feedback and lets us know we are doing a great job. We look forward to seeing you again. Best Regards, Corey Dooley

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 

Additional Information about Hilton Garden Inn Rochester/Pittsford

Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Region: United States > New York > Finger Lakes > Pittsford
Price Range: $153 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Rochester/Pittsford staff and other travellers.
5 questions
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Wolverhampton, United Kingdom
7 months ago
Dayton, Ohio
10 months ago

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Questions? Get answers from Hilton Garden Inn Rochester/Pittsford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor slightly away elevator”
 of 5 bubbles joannv842, 23 Feb 2017 | Read review
“Third floor is relatively quiet. Rooms in the 330s are away from elevators.”
 of 5 bubbles Hotel_Hank, 7 Dec 2016 | Read review
“Odd number rooms face away from the interstate and are very quiet.”
 of 5 bubbles golftravel_11, 5 Dec 2016 | Read review
“If not traveling with kids, go for a top floor. Hotel is popular with kids sports teams, so it can be a bit loud when they are in town.”
 of 5 bubbles TarheelS167, 30 Nov 2016 | Read review
“Do consider basement level, which is just below the parking area, with a view of trees and grass. Very quiet.”
 of 5 bubbles micheleh918, 31 Aug 2016 | Read review
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