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Hilton Garden Inn Rochester/Pittsford

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Traveller (24)
Room & Suite (42)
Dining (7)
Overview
  • Excellent70%
  • Very good20%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“front desk”(71 reviews)
“erie canal”(30 reviews)
“great hotel”(41 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Rochester/Pittsford
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Rochester/Pittsford
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (658)
There are newer reviews for Hilton Garden Inn Rochester/Pittsford
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Traveller rating
453
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453
131
49
15
6
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All reviewsfront deskerie canalgreat hotelbushnell's basinoff the highwayconference roomfamily weddingcookiesbusiness tripi highly recommend this hotelthe entire staffeasy accessfitness centerbreakfast buffeteastview mallroom was largerooms are clean
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31 - 35 of 654 reviews
Reviewed 13 December 2017

This hotel tries to save money by doing bedding on the cheap - food quality is poor - will not eat there again. Result there are other hotels to select from in the area.....I would not recommend staying at this hotel. Not on my list...More

Review collected in partnership with Hilton Garden Inn
Thank William R
Response from Amy M, General Manager at Hilton Garden Inn Rochester/PittsfordResponded 15 December 2017

Dear William R, Thank you for your valuable feedback from your recent stay. I'm sorry to hear that your visit was less than favorable. We take feedback such as yours very seriously to help us improve. We strive to ensure each guest leaves 100% satisfied....More

Reviewed 12 December 2017

We have stayed at this property quite a few times in the past and always found it to be neat and clean with an accommodating and helpful staff. We have previously stayed in standard rooms. This time we had an additional family member with us...More

Thank RedhotSophia
Response from Amy M, General Manager at Hilton Garden Inn Rochester/PittsfordResponded 14 December 2017

Thank you for your valuable feedback. I'm sorry to hear of your recent stay and disappointment with one of our deluxe suites. We are looking into all of these items right away for improvement and future enjoyment of our guests. Please do not hesitate to...More

Reviewed 10 December 2017

Stayed for three nights in December, first time to the hotel and the city. I found the associates in EVERY area going above and beyond! Great culture the leadership is setting there. Rooms very clean, staff friendly, and the food in the Restaurant very good!...More

Thank z_man_and_the_girls
Response from Amy M, General Manager at Hilton Garden Inn Rochester/PittsfordResponded 12 December 2017

Thank you for your outstanding recognition of our team! We are very proud of the service we provide to our guests and appreciate you choosing the Hilton Garden Inn Rochester Pittsford. We look forward to seeing you again soon!

Reviewed 4 December 2017

The Hilton Garden Inn in Pittsford is a terrific place to stay. It's close to everything - East View mall, Pittsford shopping and a great Wegman's, travelling time is terrific in each direction. Staff is great including front desk, mgmt., and housekeeping. No enough handicap...More

Review collected in partnership with Hilton Garden Inn
Thank Cathy B
Reviewed 1 December 2017

i have been all over parts of the country since 1977 and no one can match hilton garden inn in every thing they offer the service the food locations and the people are outstanding in what they do to make quests to feel even better...More

Review collected in partnership with Hilton Garden Inn
Thank 801stephens
View more reviews
Best Value Properties in Pittsford, NY
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$126 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$126 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (24)
Room & Suite (42)
Dining (7)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Ann B
5 July 2016|
AnswerShow all 2 answers
Response from Corey D | Property representative |
Thank you for your interest in our hotel! We are located within walking distance to canal, only .25 miles. At the access point, there is are quaint local shops with docks for motor boats.
0
Votes
grettalf
13 May 2016|
AnswerShow all 2 answers
Response from Corey D | Property representative |
Dear Grettalf, Thank you for your interest in our hotel. We do offer complimentary shuttle service to and from the airport, with 24 hour advanced notice. Our shuttle hours are from 8AM to 10PM. If your flight is scheduled... More
1
Vote
Room Tips
"any rooms are fine"
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"We were especially pleased with our second floor room this year"
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"First floor rooms are very quiet."
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"Terrace rooms are down the hill in back. Full length windows open to grass. Quiet enough, but don't feel..."
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