We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Best Western Plus Plattsburgh

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Best Western Plus Plattsburgh
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

720 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 687: English reviews
Start your review of Best Western Plus Plattsburgh
 Click to rate
Reviewed 5 days ago NEWvia mobile

Good evening, The staff and in particular Tricia Davey and the rest of the front staff are excellent. They make you feel important, respected and have fun while.doing it. I enjoy my week long stays there regularly. Mike

 Report
Helpful?
Thank Michael N
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Good morning Michael, Thank you so much for acknowledging Tricia and Davey as well as the balance of the staff. I will be sure to share it with them. We also enjoy having you as a loyal guest. Safe travels to you and your family.

Montreal, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 28 February 2017

We scheduled a last minute trip for the kids and I to de-stress and hit the reset button. Couldn't have chosen a better hotel. The front desk personnel were amazing! We booked a few days before online but couldn't get a poolside room. So I called the hotel the day of arrival hoping for a cancellation. Luckily enough, I got...

 Report
Helpful?
Thank Marnie M
About Hotel's Favourite Review
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Glad Tricia and Dustin were able to assist. Thanks for acknowledging them

Montreal, Canada
Reviewed 5 days ago NEW

Visiting Plattsburgh from Montreal for the weekend. Have stayed here before and enjoy the amenities - indoor pool, breakfast, proximity to shopping. Check out time was 11:00 which was a bit early for us as our stay was so short.

 Report
Helpful?
Thank Michael W
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thank you for staying with us again. The check out time of 11 AM is fairly standard in the industry especially as we try to have all 126 rooms ready for the 3 PM check in. Please don't hesitate to request a later checkout as we may be able accommodate. Safe travels

Saranac Lake, New York
Reviewed 1 week ago

Our room was nice and clean when we arrived. the next day when we were a stayover, i asked for our room to be fully cleaned and even left a tip. Returning to our room hours later, i discovered the room was never vacuumed, bathroom was never even cleaned, just the garbage taken out. the dishes were done but not...

Review collected in partnership with Best Western
 Report
Helpful?
Thank Samantha W
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thank you for your review of my property. I apologize for the confusion. Obviously the housekeeper assigned to your room either misunderstood or did not receive the instruction from her supervisor. I will investigate further and will take appropriate corrective action. Our staff appreciates the gratuity but will do the same job with or without an exchange of gratuity. Thank...

Lindenhurst, New York
Reviewed 2 weeks ago

My stay at the best western plus the inn at smithfield in Plattsburgh New York was amazing . It all started when i walked through the door to check in , Tricia at the front desk was phenominal , she was Friendly, knowledgeable,and eager to make my check in fast and easy , Tricia and her staff went above and...

 Report
Helpful?
Thank wserviss2427
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thank you very much for your extensive review of my property and the staff. I am fortunate to have a staff that is dedicated to the characteristics of the property you described. Thank you for acknowledging the efforts of the staff that makes it happen. Safe travels to you and your family

Ottawa, Canada
Reviewed 2 weeks ago

Stayed at this hotel for 2 nights and would definitely go back again. The rooms were clean and tastefully decorated, the staff were extremely friendly and helpful and they have a beautiful pool area. My only complaint would be that we did not care for the coffee.

Review collected in partnership with Best Western
 Report
Helpful?
Thank sandymB2319QS
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Sandy, I am glad you enjoyed your stay. I am sorry you did not like the coffee I served you. Safe travels!

MONTREAL-NORD, Canada
Reviewed 3 weeks ago

Good Staff. Clean hotel. The beds were a little soft, the food was fresh. I would recommend this Hotel to others. My rooms had a king size bed and was very spacious. The bathroom too are quite spacious just there were a few ants ont he floor.

Review collected in partnership with Best Western
 Report
Helpful?
Thank 229donatod
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thank you for your review. We do use pillow top mattresses and while firm to a point they do give a softer feeling due to the pillow top. Thanks for telling me about the ants we will look into this further. It is always something we try to stay on top of. Safe travels to you and family

Riverdale, New York
Reviewed 3 weeks ago

I would stay there again. I did wish that the breakfast area was a bit larger. The waffle station was a hotbed of activity in a very small space close to other families trying to eat. The food selection was great. Everything was very clean and the service was lovely.

Review collected in partnership with Best Western
 Report
Helpful?
Thank B6320PAlisac
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thank you for your comments. I am equally happy that Plattsburgh SUNY was impressive to you. As a local owner I know many of the people who make it deserving of a serious choice for students and their parents. We will be expanding our breakfast area in the fall which will start in mid October and hopefully be completed by...

Ogdensburg, New York
Reviewed 4 weeks ago

Awesome room, very clean , a lot of nice touches, friendly staff ,bed was perfect like floating in a cloud but was upset that they push you out the door before its even check out time got a knock at at 10:58 and a call at 10:59:(

Review collected in partnership with Best Western
 Report
Helpful?
Thank jerdo66
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

I think what you experienced was coincidental checks to see if the room had been vacated yet. You see we offer an express check out to every guest which enables them to leave without stopping at the front desk. Because of that neither housekeeping or the front desk knows whether a room has checked out or not. Thus the housekeeper...

Toronto, Canada
Reviewed 4 weeks ago

I cancelled another hotel and chose this Best Western because it allows dogs. I was very impressed with all aspects of our stay. The friendliness of the reception area staff and the quality and variety of the provided breakfast exceeded our expectations.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Toby C
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thanks Toby, We have been pet friendly for years but we also have 24 rooms located next to the pool that pets are not allowed and that would include the pool area. That seems to work out well for all concerned. Thank you for acknowledging the efforts of the staff. Safe travels to you and family.

76 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (36)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (14)
Viewed
Dining (3)
Viewed
Bathroom (3)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (40)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (17)
Viewed
Bathroom (3)
Viewed
Family/Play Areas (1)
Viewed
Dining (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Plattsburgh hotels
1.0 km away
Hampton Inn & Suites Plattsburgh
0.8 km away
Microtel Inn & Suites by Wyndham Plattsburgh
0.4 km away
La Quinta Inn & Suites Plattsburgh
Show Prices
Show Prices
Show Prices
0.6 km away
Days Inn & Suites Plattsburgh
Days Inn & Suites Plattsburgh
#4 of 14 in Plattsburgh
831 reviews
0.3 km away
Comfort Inn & Suites
Comfort Inn & Suites
#6 of 14 in Plattsburgh
271 reviews
0.3 km away
Holiday Inn Plattsburgh
Holiday Inn Plattsburgh
#8 of 14 in Plattsburgh
213 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Best Western Plus Plattsburgh

Address: 446 Route 3, Plattsburgh, NY 12901 (Formerly BEST WESTERN PLUS The Inn at Smithfield)
Region: United States > New York > Plattsburgh
Price Range: $129 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Plattsburgh 3*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Best Western, Hotels.com, Priceline, Hotwire, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com, Evoline ltd and HotelQuickly so you can book your Best Western Plus Plattsburgh reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus The Inn At Smithfield Hotel Plattsburgh
Best Western At Smithfield
Best Western Plattsburgh
Plattsburgh Best Western
Hotel Style:
#3 Business Hotel in Plattsburgh
#3 Family Hotel in Plattsburgh
#4 Romantic Hotel in Plattsburgh
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Plattsburgh staff and other travellers.
8 questions
Ask a question
Dannemora, New York
5 months ago
Willsboro
11 months ago
Pittsford
over a year ago

See all questions (8)

Questions? Get answers from Best Western Plus Plattsburgh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Poolside an excellent room but hard to get . Number of poolside rooms are limited”
wserviss2427, 10 Apr 2017 | Read review
“Ask for a poolside room.”
marniem876, 28 Feb 2017 | Read review
“Poolside is great!”
CapeCodKate2014, 23 Feb 2017 | Read review
“If choosing a pool view room, of course it's a little more loud than the other rooms.”
mclm2017, 20 Feb 2017 | Read review
“avoid the pool area”
sirstaysalot1, 19 Feb 2017 | Read review
5 of 5