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Holiday Inn Plattsburgh

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Holiday Inn Plattsburgh
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213 Reviews from our TripAdvisor Community

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Showing 201: English reviews
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Saint Louis, Missouri
Reviewed 3 weeks ago

same bad experience. I booked directly from holiday inn, but the rate were about 20% more than what we agreed. they will not let me cancel the reservation the next day when I called in even though the confirmation said I have the right to cancel by certain time. It's sad to see a mammoth hotel chain like Holiday inn...

Thank 1w0rldtraveller1
hiplbny, Director of Sales at Holiday Inn Plattsburgh, responded to this review

We appreciate you choosing to stay at the Holiday Inn, and apologize for the inconvenience you experienced with your reservation recently. While we typically allow cancellation up until 6pm on the day of arrival, some rates do not offer a refund on any deposit that was required. These terms should be agreed upon at the time of booking. I am...

Reviewed 1 March 2017 via mobile

Room is clean and comfortable. Everything works with no issues. Casey at the front desk is pleasant and knowledgeable, with a bubbly can do attitude and an easy to talk to attitude. The hotel is located just off route 87, easy off, easy on. The parking lot is open, large and accommodating, with plenty of room for trucks or personal...

Thank Chemicalwork
Albany, New York
Reviewed 1 March 2017

All amenities met or exceeded my expectations. Casey at the front desk was especially friendly and helpful. Much appreciated after a long day on the road! Room pricing was very reasonable. I would recommend this location to anyone traveling in the Plattsburg area.

Thank rickb1122
Pine Bush, New York
Reviewed 9 February 2017

Casey at the front desk is very helpful! I stayed at this location while traveling for business. Casey greeted me as a Goldcard member and further explained the points program. She also recommended a delicious local restaurant for I grow tired of dining in chain restaurants while traveling. Katie, the breakfast room attendant is also very nice. I will definitely...

Thank mrgdecker
Boston, Massachusetts
Reviewed 7 February 2017 via mobile

My first time in Plattsburgh for business reasons. I don't know the hotel scene here yet so stayed here. The front desk was very helpful and accommodated me as I requested. The hotel could use a makeover but the room was comfortable and everything worked. Good location off the highway. Lots of gas stations, stores and restaurants near by. The...

Thank Biztraveler2222
IHGService, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Dear Biztraveler2222, Thank you for taking the time to review our hotel and for staying with us. It is lovely to hear your kind words regarding our staff and we're glad you found the rooms comfortable. Any comments or suggestions from our guests is greatly appreciated. Your suggestions will be shared with the appropriate management team to be taken under...

Atlanta, Georgia
Reviewed 4 February 2017

Very polite and helpful Front Desk. Helped us into a clean and quiet room for our Winter Break. Clearly conveyed all the info we needed for our stay, was knowledgeable about the area (which was new to us), and places to eat. Professional demeanor, with friendly manner. Thank you, Casey!

Thank justfine2017
Rensselaer, New York
Reviewed 2 February 2017

Casey the desk clerk was very helpful when I made an error on my reservation. she explained things to me and corrected the issue immediately. I would definitely stay here again and recommend it to my friends and family as well as my business associates.

Thank fmlead
Rochester, New York
Reviewed 31 January 2017

Hotel has been recently updated. Casey at the front desk was friendly and accommodating. There is a bar and game room. They have a free continental breakfast. Easy access to interstate 87. Plenty of places to dine near by.

Thank ebauer2016
IHGService, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Hello ebauer2016! Thanks for going out of your way to write a review for us and also for staying at our property. I'm delighted to read about your appreciation for our newly-renovated hotel on top of knowing you were able to enjoy our free breakfast. It's regretful though that we weren't able to make sure that you stay was extraordinary....

Ottawa, Canada
Reviewed 28 January 2017 via mobile

We were given a hotel voucher after our flight was cancelled and the staff were amazing, especially the front desk attendant. So accommodating and friendly. They made a very stressful situation so much better. The room was clean and large. The pool was clean and the hot tub nice and warm. They went above and beyond our expectations. If we...

Thank CrystalPruys
Harrisburg, Pennsylvania
Reviewed 26 January 2017 via mobile

I visited here for a. Shines trio in late January. Upon arrival the staff was courteous and took care of us right away. The room was clean and quiet. Bottom line. The hotel was very clean and the staff friendly. I would recommend.

Thank Patterson123

41 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (12)
Room/Suite (4)
Hotel & Grounds (1)
Business Centre/Function Rooms (1)
Other (6)

Management photos: Courtesy of the property manager

All Management Photos (29)
Hotel & Grounds (6)
Room/Suite (8)
Pool/Beach Area (2)
Bathroom (4)
Business Centre/Function Rooms (1)
Dining (2)
Other (6)


  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Relax in splendor at the foot of the Adirondack Mountains-wander through a city with a historical background-then tour beautiful Lake Champlain. The Holiday Inn Hotel Plattsburgh is conveniently located at the intersection of I-87 and Route 3 at Exit 37. The Plattsburgh Holiday Inn hasWireless and Wired Internet connections, new beds and pillows, and a comfortable, home-like atmosphere, we are proud to say that we have the finest property of all the Plattsburgh Hotels. We are minutes away from many local businesses and just a short drive to all area attractions. Lake Champlain, Ausable Chasm, and CVPH (Champlain Valley Physicians Hospital) are just some of the locations that are minutes away. Also, Burlington, VT is just an hour from our entrance. We are also just 1 hour from Lake Placid, the Olympic Center, and for skiing, the internationally famous Whiteface Mountain. The Canadian Border is only 25 minutes away and Montreal, QC is an hour from our I-87 exit. During the summer, there are several professional and amateur Plattsburgh Fishing Tournaments that take place right on Lake Champlain. Whatever your reason for coming-business or pleasure-let our friendly and professional staff at the Plattsburgh Holiday Inn show you the North Country's famous hospitality. ... more   less 

Additional Information about Holiday Inn Plattsburgh

Address: 412 State Route 3, Plattsburgh, NY 12901-6519
Region: United States > New York > Plattsburgh
Price Range: $146 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Plattsburgh 3*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Hotwire, TripOnline SA, Priceline, getaroom.com and HotelQuickly so you can book your Holiday Inn Plattsburgh reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Plattsburgh Hotel Plattsburgh
Plattsburgh Holiday Inn
Hotel Style:
#2 Green Hotel in Plattsburgh
#6 Business Hotel in Plattsburgh
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Plattsburgh staff and other travellers.
5 questions
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Sherbrooke, Canada
3 months ago
11 months ago
Bloomington, Indiana
over a year ago

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Questions? Get answers from Holiday Inn Plattsburgh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“middle of area with lots of restaurants within a close distance”
fmlead, 2 Feb 2017 | Read review
“Very quiet and easily accessible of Interstate I87”
jasbeerr2017, 25 Jan 2017 | Read review
“High Floor away from the stairs is better for more quiet stays.”
John_the_travel_guy, 5 Dec 2016 | Read review
“Ask for a room at the back away from the elevator”
jgatsby, 21 Sep 2016 | Read review
“Check the room out first before settling in”
EileenM715, 28 Aug 2016 | Read review
5 of 5