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Staybridge Suites Rochester University

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Staybridge Suites Rochester University
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300 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Reviewed 1 February 2014 via mobile

My family had a great time staying here. The rooms are clean and well kept. The hotel was quiet and allowed us to relax. The staff was so friendly, especially the housekeepers. It was such a great value for the room, which also included dinner and breakfast. Both of which were great, not to mention free beer, wine, and soda...

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Helpful?
Thank mkline1
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Dear MKline1, Thank you for your kind review. We are pleased that you and your family had a great stay with us and were able to enjoy both our complimentary breakfast and dinner. Our staff strives to make our guests feel comfortable and at home. We look forward to having you and your family as our guests in the future....

Washington, District of Columbia, United States
Reviewed 31 January 2014

I have stayed here several times over the last few years. The first few times I was very impressed by the cleanliness of the hotel and the friendliness of the staff. It had been a year between this visit and my last - and I was very disappointed at the decline in overall quality of the hotel. When I first...

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Helpful?
Thank DP4275
GeneralManager88, General Manager at Staybridge Suites Rochester University, responded to this review

Dear DP4275, Please allow me this opportunity to apologize for the inconvenience you experienced during your recent stay. I appreciate your taking the time to advise us in detail of your experience with your room and the staff, which is the first step towards improvement of our services. The Staybridge Suites Rochester / University is committed to providing our guests...

Kingston, New York
Reviewed 20 January 2014

I rolled the dice with this hotel and lost. My clan met up with a college friend and his wife and kids for a long weekend in Rochester. We chose this hotel based on positive reviews on TA. What were the reviewers thinking? Although the hotel is new, it was just unclean. Not dirty or filthy, but just unclean. This...

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Helpful?
1Thank FriendshipSloop
GeneralManager88, General Manager at Staybridge Suites Rochester University, responded to this review

Dear FriendshipSloop, Thank you for choosing Staybridge Suites Rochester NY for your recent stay in Rochester! We listen to our guests reviews and try to make adjustments to better serve our guests. This situation is not normal for this hotel and I do apologize for what you experienced during your stay. We are addressing our current policies and procedures with...

Ipswich, Massachusetts
Reviewed 13 January 2014

We just spent the weekend in this lovely hotel. We were fortunate to have a room on the fourth floor overlooking the river and the University. The room was lovely and the beds were fabulous. We were taking my daughter back to school and she did not want to go back to her dorm! The breakfast is very nice and...

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Helpful?
Thank Martha M
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Dear Martha M. , Thank you for your kind review of Staybridge Suites from your most recent stay with us. We are pleased that you found our accommodations comfortable and convenient to the University of Rochester. We look forward to having you as our guest in the future when visiting your daughter. Warm regards, J. Giuseppetti Director of Sales

Hanover, New Hampshire
Reviewed 11 January 2014 via mobile

Staff was marginally helpful - not rude, but definitely not willing to go out of their way to help. The clientele at the hotel were also somewhat undesireable. The smell of marijuana wafted down the hall we were on, and a group of intoxicated guests made cat calls at female members of our party as we went to our rooms...

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Helpful?
Thank HamCol1812
IHGCare, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review

Dear HamCol1812, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please do accept our apologies for not being able to deliver an exemplary service. Thank you for bringing these to our...

Toronto
Reviewed 1 January 2014

The hotel is nice and comfortable! All the staffs are friendly and helpful. They greet everyone with a smile :) Their all you can eat breakfast is decent with standard fares like yogurt, scrambled egg, sausages, hash brown, fruits, waffles, etc. The room is decent size and pretty clean. One complain is that the shower head is fixed and does...

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Helpful?
Thank Hurricane111
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Thank you for choosing Staybridge Suites Rochester NY for your recent stay in Rochester! We are pleased that you enjoyed your stay with us and were able to join us for our breakfast buffet. We look forward to the opportunity to serve you again in the future. We listen to our guests reviews and try to make adjustments to things...

Summit
Reviewed 29 December 2013

Nice place. Breakfast was great. Service was great. They allowed pets, which was a great plus for me. The staff loved my dogs and overall the accommodations were great. I booked a 1 bedroom suite, but apparently I ended up getting a two bedroom suite for the price of a one bedroom suite. Rooms were great, very clean. However, the...

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Helpful?
Thank Jackie624
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Thank you for choosing Staybridge Suites Rochester NY for your stay this past July. We love our furry guests and look forward to having you and your dogs stay with us in the future. J. Giuseppetti - Director of Sales

saratoga ny
Reviewed 29 December 2013

we were able to check in early as our car broke down. we were upgraded to a 2 bedroom suite. 2 bed/2 bath. room was clean. carpet a bit worn. nice kitchen. everything needed to make meals if you wanted. large breakfast included. plenty of choices..even skim and soy milk. pool and hot tub. kids enjoying pool. small workout room....

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Helpful?
Thank amymiazga
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Thank you for choosing Staybridge Suites Rochester NY for your recent stay in Rochester! We are pleased that you liked your stay with us, were able to enjoy our breakfast buffet and found our location convenient to Corn Hill neighborhood. All of us here look forward to the opportunity to serve you again in the future and go beyond your...

New York City
Reviewed 27 December 2013

This is hard to write because last year I raved about the Staybridge. This year most of the things I liked last year -- great beds, better than average breakfast buffet, friendly staff were all in place. But a couple of small glitches could be fixed easily to make the customer experience better. Because housekeeping left early on Christmas Eve...

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Helpful?
1Thank jocon111
GeneralManager88, General Manager at Staybridge Suites Rochester University, responded to this review

Thank you for taking the time to share your experience at our hotel. We listen to our guests reviews and therefore will be addressing your concerns and making changes to better serve our guests. All of us here look forward to the opportunity to serve you again in the future and to go beyond your expectations. Hospitably yours, Michael Lynch...

Maryland
Reviewed 7 December 2013

My son was visiting the University of Rochester so this was the first time I stayed at this hotel. I was very pleased with the overall experience. I received a welcome bag upon arrival and was upgraded to a two bedroom suite with a river view. The hotel and suite were very clean and the bed was sooo comfortable -...

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Helpful?
Thank PickyMarylandTravele
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Thank you for your review regarding your most recent stay with us. We are pleased that you were pleased with your stay when you were visiting your son at the University of Rochester, were able to get a great nights sleep and were able to enjoy our breakfast with us. We will look forward to having you as our guest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio suites, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings from 5:30-7:30PM. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. Our shuttle is available Monday - Friday 6:30-10:30 AM and again 5:00-9:00 PM and will take you to your destination within a 3 mile radius. When it's time to unwind, relax next to the fire pit on our Patio overlooking the Genesee River and University of Rochester; or enjoy our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more   less 

Additional Information about Staybridge Suites Rochester University

Address: 1000 Genesee St, Rochester, NY 14611-4106
Region: United States > New York > Finger Lakes > Rochester
Price Range: $173 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Rochester University 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Staybridge Suites Rochester University Hotel Rochester
Hotel Style:
#3 Business Hotel in Rochester
#7 Family Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Staybridge Suites Rochester University staff and other travellers.
2 questions
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Questions? Get answers from Staybridge Suites Rochester University staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are on the floor you will not hear people walking around above your head.”
 of 5 bubbles 79leee, 16 Nov 2016 | Read review
“When staying again, we will ask for the 4th floor. We stayed on the 3rd floor and did hear some noise from the room above us.”
 of 5 bubbles SouthernAndIrish, 30 Oct 2016 | Read review
“As for a room that has views of the river.”
 of 5 bubbles 323elenil, 13 Sep 2016 | Read review
“Ask for a river view suite-beautiful view of birds, river, sunset and sunrise.”
 of 5 bubbles nanar226, 22 Aug 2016 | Read review
“A river view room a plus.”
 of 5 bubbles cindy412, 9 Aug 2016 | Read review
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