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BEST WESTERN Rochester Marketplace Inn

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363 Reviews from our TripAdvisor Community

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Showing 349: English reviews
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Yorktown Heights, New York
Reviewed yesterday NEWvia mobile

Room was clean, vanity was exceptionally small. Staff was fantastic. Bed was comfortable, heater was outrageously noisy when running, convenient location,however, updates are necessary throughout the property especially heating system. Perhaps more should have been spent on updates versus logo changes. My humble opinion.

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Helpful?
Thank rwar407
rochester, United States
Reviewed 1 week ago

the staff was incredible, but there were minor repairs that need to be looked at by maintenance. for example, the batteries in the fire alarm went out and ended up going off very very early in the morning. the heater wouldn't work so it was pretty cold in my room. the toilets were either slow or didn't work at all.

Review collected in partnership with Best Western
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Helpful?
Thank 149haleyk
Management response:

Dear 149haleyk, Thank you so much for sharing your feedback following your recent stay with us! I am so happy that you found our staff to be friendly and accommodating. All of our staff work very hard to maintain a clean facility and ensure our guests are taken care of. It's great to hear that staff hit the mark during...

Granby, Canada
Reviewed 2 weeks ago

Very nice location, requested top floor room but ended on 2nd floor where the party was going on in the next room, barely any sleep, didn't report to front desk since it was already at a very high level of aggressive behavior, slaming room door, screaming in hallways

Review collected in partnership with Best Western
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Thank Z549SNmariov
Management response:

Dear Z549SNmariov, Thank you so much for sharing your feedback regarding your recent stay at our property. I sincerely apologize for the noise level from the neighboring rooms; causing for a less than pleasant experience. Please know that this type of behavior is not condoned at our property. We want our guests to feel comfortable and respected and I'm sorry...

Nashua, United States
Reviewed 2 weeks ago

Best Western Rochester Marketplace is super convenient to RIT, shopping, movies, dining, etc. A great stay for the money. We plan to stay again when we go to bring our college boy home for the summer!

Review collected in partnership with Best Western
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Helpful?
Thank Q4072CApatriciad
Management response:

Dear Q4072CApatriciad, Thank you so much for sharing your feedback following your recent stay with us! I am happy to hear that you enjoyed your stay and found our location to be convenient for your travel and lodging needs. If we can be of any assistance, please do not hesitate to call us. We look forward to welcoming you back...

Gowanda, New York
Reviewed 3 weeks ago

This is a good, basic hotel. Very fair pricing. Rooms were clean and comfortable. Hotel staff was very friendly. There was an issue with the commode in the room we originally checked in to and the staff immediately moved us to another room with no issues and very professionally. The complementary breakfast was very good. We had a good experience.

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Helpful?
Thank Ralph S
Buffalo, New York
Reviewed 5 February 2017

Very great stay for the valu....room and service was great....so much shopping and restaurants close by. Was located near everything you would need during travel. Staff was very nice and informative. Would stay again!

Review collected in partnership with Best Western
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Helpful?
Thank G4743ONmatthewb
Management response:

Good Morning G4743ONmatthewb, On behalf of our entire team I would like to thank you for sharing your positive feedback following your recent stay with us. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay and we are appreciative that you took the time to review our hotel. I will share...

Jersey Shore
Reviewed 27 January 2017

The entire staff, front desk, maintenance, housekeeping, breakfast crew, everyone, was so kind and helpful to our needs. When you book a place for an extended stay you get to pretty much see the whole operation. Property is very well run and the four hour breakfast really helped with our crazy schedule. I want to single out the staff who...

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Helpful?
Thank avodomaine
Management response:

Good Morning avodomaine, Thank you so very much for sharing your positive feedback with us! It is so great to hear that your found our entire staff to be helpful and attentive to your needs during your stay. We understand the importance of being comfortable while away from home, especially during an extended stay. Additionally, thank you for the great...

Endicott, New York
Reviewed 26 January 2017

Staff was excellent, however, the room had s few minor problems. The staff was very attenitive.comfortable beds. Clean rooms. Close to restaurants. Easy check in and easy check out. Location of hotel was great.

Review collected in partnership with Best Western
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Helpful?
Thank T2925PCrobins
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Good Morning T2925PCrobins, Thank you for sharing your feedback regarding your recent stay with us! I am delighted to hear that you enjoyed your stay. Thank you for notifying us of issues that need attention; I will investigate and address them with the appropriate departments. Thank you again for sharing your positive feedback, we look forward to welcoming you again...

Oswego, New York
Reviewed 12 January 2017 via mobile

Outstanding service. All staff was friendly and out going. The breakfast was very good and the hotel has the breakfast from 6-10. So nice not to have to get up and rush. Room was very clean. I would stay again.

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Helpful?
Thank Virginia F
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello Virginia F, Thank you so much for sharing your positive feedback with us! It is great to hear that you thoroughly enjoyed your stay and you were impressed with the attentiveness of our staff; I will pass the kudos along! Thanks again, we look forward to seeing you again soon!

Florence, KY, United States
Reviewed 4 January 2017

The Value and the Staff were exceptional. Beds and linens were very comfortable and clean. The hotel has made an obvious effort to update the rooms, and have done a commendable job of it. For being a budget hotel, they got a lot of things right. The construction crew seems to have glossed over a bathroom flooring stability issue in...

Review collected in partnership with Best Western
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1Thank johnb2017
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello johnb2017! Thank you for taking the time to review the Best Western Rochester Marketplace. We appreciate your comments. I am happy to hear you were able to enjoy breakfast and we were able to accommodate your room transfer. Thank you for bringing the bathroom floor to our attention, we will look into the issue in your original room. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more   less 

Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Rd, Rochester, NY 14623-3214
Region: United States > New York > Finger Lakes > Rochester
Price Range: $100 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com and Best Western so you can book your BEST WESTERN Rochester Marketplace Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western
Hotel Style:
#2 Best Value Hotel in Rochester
#7 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Rochester Marketplace Inn staff and other travellers.
2 questions
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Chicago, Illinois
Maryland
over a year ago

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Questions? Get answers from BEST WESTERN Rochester Marketplace Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that does not require you to use old locked side doors.”
 of 5 bubbles travelingrm, 30 Sep 2016 | Read review
“We were in the back on the third floor and had no problem with noise.”
 of 5 bubbles pennypit, 4 Sep 2016 | Read review
“Don't settle for the first floor.”
 of 5 bubbles Adirondacker1, 20 Aug 2016 | Read review
“if you can, please avoid staying in this hotel;”
 of 5 bubbles Avaantida, 8 May 2016 | Read review
“Rooms on the first floor are of course more desirable.”
 of 5 bubbles Parrotheadjoe, 9 Sep 2015 | Read review
5 of 5