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BEST WESTERN Rochester Marketplace Inn

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352 Reviews from our TripAdvisor Community

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Showing 338: English reviews
Rochester, United States
Reviewed 3 days ago NEW

The sink was outside the bathroom by the door. I woke my husband up when I went to bathroom and used sink. In the am, I was using sink and mirror when my husband opened door to hall and people were passing. They got to see me in my underwear!

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Helpful?
Thank N9762GWpeters
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello N9762GWpeters, Thank you for taking the time to review the Best Western Rochester Marketplace. We appreciate your comments. Unfortunately, we can not change the lay out of the guest rooms, but do understand your concerns. Thank you again for your comments. Have a great day,

Hellertown
Reviewed 1 week ago

go to the BBQ place next door really good the Hotel is very nice too.very friendly staff.breakfast could be better.i like real eggs.honey buns. butter left out so its spreadable.other wise its OK i would go back just for sticky lips BBQ.

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Helpful?
Thank Steven D
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello Steven D. Thank you for taking the time to review our hotel. We appreciate your comments regarding our team and we will look into your comments regarding breakfast and use them when making improvements. Warm Regards,

Rochester,NY, United States
Reviewed 2 weeks ago

Superb and attentive staff, clean and comfortable room, decent complimentary breakfast, easy parking, all was very good. Have stayed there before, and will do so again. Absolutely no problems. (Great cookies upon our arrival!)

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Helpful?
Thank davidcY1907AQ
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

davidcY10901AQ! Thank you for taking the time to review the Best Western Marketplace! We are delighted your time with us was enjoyable and look forward to seeing you again! Warm Regards,

Sayre, Pennsylvania
Reviewed 3 weeks ago

I stayed for 4 nights. The room was clean and was close to the business I had to go back and forth to. The front desk people were very friendly. I love that they put me on the first floor. I would definitely stay there again.

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Helpful?
Thank I2574JIsheilag
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello 12574JIsheilag! Thank you for taking the time to review our hotel. We appreciate your comments and do look forward to seeing you again! Warm Regards,

Brampton, Canada
Reviewed 5 weeks ago

I have stayed here several times during the renovation and tolerated the problems that come with it. The completion makes a good impression. The breakfast area is now huge and very inviting. Rooms are very large and well equipped. A very good hotel.

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Helpful?
Thank kennethmS5750QZ
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello kennethmS5750QZ! Thank you for taking the time to review our hotel! We are delighted your time with us went well and appreciate your comments! We do hope to see you again. Warm Regards, Lynn R

Waltham, Massachusetts
Reviewed 3 November 2016

The hotel is in a good location for the business traveler. The people at the front desk are very courteous The breakfast was mixed, first day was good second day eggs were cold. Coffee is terrible. Exercise equipment needs upgrade

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Helpful?
Thank MagicKirin
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello MagicKirin, Thank you for taking the time to review our hotel. We appreciate your comments and are sad to hear the breakfast was not what you expected the second morning. I will use your comments to help make a better experience for all our guests. Now that we are coming to the end of renovations, the exercise room is...

Camden, Maine
Reviewed 30 October 2016

Prepaid for hotel so booked a week or so in advance and got a great price. Very comfortable bed, good space with a micro, fridge and good work table, however a tiny bathroom making for difficult morning maneuvering for a couple. We always appreciate a fitness room, and the one here is more than adequate. Large,clean lobby with a decent...

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Helpful?
Thank flyeroli
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello flyeroli! Thank you for taking the time to review the Best Western Marketplace. We appreciate your business and time. I am delighted you enjoyed your room, thank you for your kind words regarding our breakfast and Robin our attendant. I apologize your arrival was not as enjoyable and will look into this to improve our service for all our...

Rochester, United States
Reviewed 25 October 2016

The old saying goes, you get what you pay for. Well here I think you get even less than you pay for. The lobby and gathering area were average, the carpet in the hallways and rooms was old. None of the rooms had door seals at the bottom. All had the carpet ripped out in one strip were a door...

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Helpful?
Thank Ian G
Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello Ian G! Thank you for taking the time to review hotel. I understand your frustrations with the condition of our hotel. We are nearing the end of renovations and the items you mentioned are the next step. Thank you for the kind words regarding our team, they are a great groups of people. We appreciate your time and do...

Buffalo, United States
Reviewed 21 October 2016

I like Best Western hotels, because, unlike the bigger hotels, there's a more Homey feeling, and they are considerably more affordable. A couple of problems, in the bathroom, but overall a pleasant Day Trip for me.

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Helpful?
Thank Ellen M
Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello Ellen M! Thank you for taking the time to review the Best Western Marketplace. We appreciate your comments and look forward to seeing you again. All the best, Lynn R.

Philadelphia
Reviewed 20 October 2016

The remodel was still in process when we stayed, although I was told it was 95% complete. Wallpaper was peeling and clearly still to be changed near elevators. Room was clean and updated. Unfortunately the bathrooms were not remodeled. Plumbing fixtures under toilet were in poor condition. Cigarette burn on bathtub. Water control knob for bath was loose and in...

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Helpful?
Thank dsportdesign
Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello dsportdesign! Thank you for reviewing our hotel. Thank you for bringing the condition of the bathroom to our attention. We have looked into this and have taken the necessary actions to correct the issues. I do hope this does not deter you from choosing us for any future stays when you are in Rochester. We do look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more   less 

Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Rd, Rochester, NY 14623-3214
Region: United States > New York > Finger Lakes > Rochester
Price Range: $92 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Number of rooms: 101
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Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western
Hotel Style:
#7 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Rochester Marketplace Inn staff and other travellers.
2 questions
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Chicago, Illinois
Maryland
over a year ago

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Questions? Get answers from BEST WESTERN Rochester Marketplace Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that does not require you to use old locked side doors.”
 of 5 bubbles travelingrm, 30 Sep 2016 | Read review
“We were in the back on the third floor and had no problem with noise.”
 of 5 bubbles pennypit, 4 Sep 2016 | Read review
“Don't settle for the first floor.”
 of 5 bubbles Adirondacker1, 20 Aug 2016 | Read review
“if you can, please avoid staying in this hotel;”
 of 5 bubbles Avaantida, 8 May 2016 | Read review
“Rooms on the first floor are of course more desirable.”
 of 5 bubbles Parrotheadjoe, 9 Sep 2015 | Read review
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