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2018-01-01 2018-01-02
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    Hilton Garden Inn Rochester Downtown

    155 E Main St, Rochester, NY 14604-1605
    +1 855-618-4697
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    2018-01-01 2018-01-02
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    US$184
    US$184
    Traveller (39)
    Room & Suite (33)
    Dining (4)
    Overview
    • Excellent67%
    • Very good24%
    • Average6%
    • Poor1%
    • Terrible2%
    Travellers talk about
    “stone street” (6 reviews)
    “front desk” (45 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.0 Star Hotel
    All hotel details
    Offers from Hilton Garden Inn Rochester Downtown
    Special Offer: Double Points,Every Stay
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    Rooms
    Jan 1Jan 2
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (484)
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    1 - 5 of 481 reviews

    Reviewed yesterday

    Stayed at hotel with many other out of town guests. Everything was top notch! Front desk staff went above and beyond. Only weakness was the breakfast meal. Bar was lively and fun. Would stay again and recommend.

    Review collected in partnership with Hilton Garden Inn
    Thank mary c
    Hotel's Favourite
    Reviewed 4 weeks ago

    This small hotel is peaceful an oasis in the dreary downtown of Rochester, NY. I was there for a conference and decided not to choose the conference hotels, based on poor reviews in tripadvisor. I was right to do so and felt very fortunate over...More

    Thank ZelmiraBoston
    Response from Emma O, Rooms Division Manager at Hilton Garden Inn Rochester DowntownResponded 2 weeks ago

    Dear ZelmiraBoston, Thank you so much for taking the time to review our hotel! I am very happy to see that the staff made the stay memorable and I will be sure to pass along your kind words to them! We look forward to seeing...More

    Reviewed 5 days ago

    Very impressed with the service at every moment. The breakfast was great, the room quiet and comfortable, the front desk reception welcoming and warm. Great services and stay and no complaints about the price!More

    Review collected in partnership with Hilton Garden Inn
    Thank Sarah K
    Response from Emma O, Rooms Division Manager at Hilton Garden Inn Rochester DowntownResponded 3 days ago

    Dear Sarah K, We are very happy to hear that you enjoyed your stay and thank you for taking the time to review our property! We are very happy that the staff went above and beyond during your stay. I will be sure to pass...More

    Reviewed 5 days ago

    I was disappointed with three specific issues regarding this hotel. First, it is not conducive for and automobile. Second, no freezer in the fridge. Third I need Feather-Free pillows for medical reasons (Allergies/Asthma) hotel did not have enough of them. I had to purchase four...More

    Review collected in partnership with Hilton Garden Inn
    Thank B8644RSfranks
    Response from Emma O, Rooms Division Manager at Hilton Garden Inn Rochester DowntownResponded 3 days ago

    Dear B8644RSfranks, I want to begin by apologizing for the miscommunication about the foam pillows. I also want to apologize for the parking garage, unfortunately being that we are located in the city it is the only parking we have available. We also offer valet...More

    Reviewed 1 week ago

    I stood in room 611 and the jetted tub was great the half bathroom was very good to have to! Pool very small but tub made up for that! Was there for NYSSMA and it was a chilly walk there and back, I was given...More

    Review collected in partnership with Hilton Garden Inn
    Thank Nysmma2017
    Response from Emma O, Rooms Division Manager at Hilton Garden Inn Rochester DowntownResponded 4 days ago

    Dear Nysmma2017, I am very happy to hear that you enjoyed your stay with us, and thank you very much for taking the time to review our hotel! We look forward your next stay with us. Sincerely, Emma O.

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Shuttle Bus Service
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$132 - US$248 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 106
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline, Expedia, Travelocity, Hotwire, Hotels.com, Orbitz, TravelUp, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Hilton Garden Inn Rochester Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • Finger Lakes >
    • Rochester
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    Traveller (39)
    Room & Suite (33)
    Dining (4)
    Pool & Beach (2)
    Hotel & Grounds (47)
    Bathroom (4)
    Business Centre & Event Rooms (2)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    Alli701
    10 October 2017|
    AnswerShow all 6 answers
    Response from mitchelldemeyer | Property representative |
    Hi Alli701, Our deluxe, and business suites have doors separating the bedroom from the living room. In the junior suites, there is no door but there is a partition. Should you have any further questions, please do not... More
    0
    Votes
    nancymarie1953
    3 July 2017|
    AnswerShow all 3 answers
    Response from HGIDOS | Property representative |
    Hello Nancy, Do to the City's taxi ordinance we are not allowed to transport guests to attractions or restaurants. We can only transport to Airport, Train and Bus station and places of employment. The arena is 2 blocks away... More
    1
    Vote
    robbiejencarter
    27 March 2017|
    Answer
    Response from Kevin R | Property representative |
    3 short blocks
    1
    Vote
    Room Tips
    "3rd floor odd numbers face the street even numbers face the atrium"
    Read review
    "My best tip would be not to stay here."
    Read review
    "Book directly on the Hilton website you can then select your own room, and get a digital key."
    Read review
    "I think they are all good. Nobody in our large group had any complaints about their room"
    Read review
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