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Holiday Inn Rochester Downtown

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Holiday Inn Rochester Downtown
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44 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Buffalo, New York
Reviewed 21 April 2016

I traveled for 2 1.2 hours for a business trip. There were three employees and at the last minuet I could not physically drive so my husband went with us to drive, When we checked in I inquired about late check out so that my husband had someplace to stay while we where in the meeting. I was told we...

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Helpful?
2Thank Laurie M
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. There is always a manager available to assist with our guests needs and to quickly resolve any issues. Speaking for myself, I was not made of aware of your situation and would have...

Ottawa, Canada
Reviewed 7 March 2016

We were upgraded to a suite however with a single king bed in the suite, it simply wouldn't work for 2 men travelling. Front desk found us another room and while not a suite it was a very large corner unit with 2 queen beds, fridge and microwave and plenty of space. The beds were incredibly comfortable with high quality...

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1Thank Malcolm W
Rochester, New York
Reviewed 23 February 2016 via mobile

Came here with my daughter for a mini getaway. Was pleasantly surprised at the room as it was clean, spacious and the beds were very comfortable. The only thing I might suggest is they add to the room a couple chairs to sit in and maybe another table with a lamp. The bathroom was clean and had nice towels. The...

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Helpful?
1Thank Barbra H
Nashville, TN
Reviewed 19 February 2016

We had a couple days off in Rochester in December... yikes! Not a lot to do that time of the year, but the front desk staff helped us find restaurants, shopping and a theater to watch Star Wars IV. I can't say enough about help friendly & helpful they were. And the rooms were great too!

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1Thank Molly66
Reviewed 8 February 2016

i love holiday inn very good fun travel in rochester,ny downtown nice say game 3 day buffalo bisons vs rochester red wings said near in hotel holiday inn stay night very nice my rest sleep quite out light at 12AM goodbye thank you.

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1Thank Deirdra D
Sharpsville, Pennsylvania, United States
Reviewed 25 January 2016

This is my first trip to Rochester and the experience was a good one. The room and service was great, but there was very limited parking due to some construction. Overall good experience, but I will stay outside of the city next time unless I have need to be downtown early.

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Helpful?
1Thank Stephan C
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. All of our outside construction has been completed and we continue to improve enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area....

Canandaigua
Reviewed 13 December 2015

The previous hotel, Rochester Plaza, has been hosting our association's annual Christmas party for years - it's a BIG group, but they somehow always managed to provide good food (better than average buffet, with plenty of options for those of us who don't eat red meat), and usually more than enough for the several hundred guests. The Holiday Inn bought...

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1Thank keerasel
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you for your candid review. The management and staff sincerely apologize that your recent event did not meet your expectations. We have addressed the issues and have put corrective actions in place regarding our staff, cooks, and other personnel to ensure these issues don't happen again. Not meeting Holiday Inn standards is not acceptable to us and therefore we...

Lewiston, NY
Reviewed 11 December 2015

I have been following this hotel since it was built in the 80's. It was really a jewel. Then it seemed to fall on hard times, going through many different managers. It's recent reincarnation as a Holiday Inn is certainly an improvement. Even though is has gone through a renovation, there is still a feeling of things being unfinished. The...

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2Thank larn796
IHGCare, Guest Relations Manager at Holiday Inn Rochester Downtown, responded to this review

Dear larn796, Thank you for writing a review about your recent stay with us. I am delighted to hear that you have chosen our hotel as your accommodation preference and you liked the comfortable rooms. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and...

Bossier City, Louisiana
Reviewed 6 December 2015

I spent 25 days at this hotel in November and the hotel was very nice. The staff was very friendly and the shuttle service to the hotel was excellent. The steak at the restaurant was cooked to perfection and the taco salad excellent. The location of the hotel was great!! The view from my room overlooked the river and downtown....

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1Thank Tony M
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Dear Tony M. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and were able to enjoy the river room and our poolside rooms! We hope you will visit us again so we may continue to exceed your expectations! Sincerely, Joanne G Director of Sales

Reviewed 20 November 2015 via mobile

The reviews had me nervous, but this is a nice hotel. Not sure what it looked like before the renovation, but the room was immaculate and well appointed. The common areas were attractive and the business resources were top notch. The staff was excellent and accommodating. I was in town for one night on business and the hotel was close...

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Helpful?
1Thank David G
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. As we continue to finalize our renovations, we look forward to having you back in the future so we can exceed your expectations. Warm regards, Joanne G. Director...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Rochester Downtown recently completed $5+ million dollar renovations in our Guest Rooms, Meeting Space/Ballrooms, Fitness Center and Seasonal pool. We are a full service hotel in the heart of downtown , excellent customer service and competitive prices. The hotel features both King Bed and rooms with two Queen beds as well as spacious 1 bedroom executive rooms. Many guests rooms overlook the Genesee River. Our full service restaurants-River Club and State Street Bar & Grill provide our guests with delicious breakfast and dinner. ... more   less 

Additional Information about Holiday Inn Rochester Downtown

Address: 70 State St, Rochester, NY 14614-1359
Region: United States > New York > Finger Lakes > Rochester
Price Range: $143 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Rochester Downtown 3.5*
Number of rooms: 217
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rochester Downtown staff and other travellers.
1 question
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Alexandria, Virginia
2 months ago

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Questions? Get answers from Holiday Inn Rochester Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Not sure because we only stayed one night.”
 of 5 bubbles dawns661, 17 Nov 2016 | Read review
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 of 5 bubbles Carricklad, 17 Oct 2016 | Read review
“I don't know, I've been in other rooms over the past 10 years and I can't say that one room is better than another.”
 of 5 bubbles 966haroldr, 12 Sep 2016 | Read review
“If you have a family and you want to spread out, I would consider the executive suites.”
 of 5 bubbles 928tracys, 27 Jun 2016 | Read review
“I like being near the elevator”
 of 5 bubbles lamaqfangalen, 15 May 2016 | Read review
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