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Lexington Hotel Rochester Airport

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Lexington Hotel Rochester Airport
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358 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Atlanta, Georgia
Reviewed 8 May 2015

I paid for non-smoking room and the 1st thing I smelled when I entered was cigarette smoke. Bath tub and floor was not clean. Water went out of tub very slowly while showering making it hard to feel clean while showering, toilet flushed poorly and carpet had lots of spots and looked dirty. The staff was very friendly but if...

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Helpful?
3Thank AtlbarbaraA
Todd L, Director of Guest Services at Lexington Hotel Rochester Airport, responded to this review

Thank you for your recent review of the Holiday Inn Rochester Airport. I am glad you were satisfied with our friendly staff, however disappointed and apologize that the room condition did not meet your expectations and will see that these issues will be looked into. We value your comments and would welcome the opportunity to fully meet your expectations in...

Belmont, New York
Reviewed 4 May 2015 via mobile

A group of friends spent a long weekend at this hotel while participating in a bowling tournament nearby. The hotel is currently undergoing some needed renovations and upgrades, but these activities didn't detract from our stay. We always appreciate seeing smiling Flo at registration who constantly goes above and beyond in trying to get us checked in and out the...

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Helpful?
2Thank Lynn M
Todd L, Director of Guest Services at Lexington Hotel Rochester Airport, responded to this review

Thank you for the feedback regarding your recent stay with us. It is always a pleasure to have the bowling groups staying with us. I will be sure to pass on your comments to Flo and are looking forward to seeing you again next year!

New Orleans, LA
Reviewed 16 April 2015

This location is very close to the airport and was convenient with shuttle pickup. The overall finishing of the hotel was dated and in need of updating...construction was taking place in the lobby. The indoor pool was okay, but a little nicer because of the hot tub. Shower area of hotel pool was pretty rough looking.

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Helpful?
Thank DomoArrigato
Todd L, Director of Guest Services at Lexington Hotel Rochester Airport, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We are glad you enjoyed our pool and shuttle services. We hope to see you again on your next visit to Rochester and enjoy a stay...

Michigan
Reviewed 7 April 2015

Stayed one night on business, clean and well maintained, great front desk staff, flawless checkin and prior reservation. Room was nice, clean with comfortable bed, everything in great condition. Added plus is the bar and restaurant on site, excellent food with a great IPA on tap.

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Helpful?
Thank Muldoon56
Todd L, Director of Guest Services at Lexington Hotel Rochester Airport, responded to this review

Thank you for your recent Trip Advisor comments. We appreciate the feedback regarding your stay with us and I will be sure to pass your comments on to our entire team. We are glad you enjoyed your experience staying with us and are looking forward to your next stay at the Holiday Inn Rochester Airport!

Alexandria Bay
Reviewed 9 March 2015

We have stayed here many times over the years. Nice stay in clean room. We parked the car here for a week and stayed another night upon return from our Jamaican Vacation. The shuttle guy is awesome giving us bottled water upon return at midnight. The bar here is a nice touch. We will be back again. and again.

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1Thank kitakuni
Finger Lakes
Reviewed 27 February 2015

I called twice to ask about the parking for leaving my car at the hotel while on vacation. I was twice told that there was no charge to leave the car but there really is a charge of $15 to leave the car, which was added to my bill. So my great AAA rate which was quoted at $120 turned...

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1Thank MammaLax
IHGCare, Guest Relations Manager at Lexington Hotel Rochester Airport, responded to this review

Dear MammaLax, Thank you for your feedback. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are glad to hear you enjoyed the pool and the hot tub. However, we regret letting you down on some aspects of your stay. We have taken note of your...

Phelps, New York
Reviewed 20 February 2015

Great place to stay,especially for us with a very early departure from Rochester airport.The associates were very friendly and ready to help you ,always with a smile.Very clean hotel,very happy with my stay,will go back.

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Helpful?
Thank Sotiris A
Fernando N, General Manager at Lexington Hotel Rochester Airport, responded to this review

Dear Sotiris A, Thank you so much for your review! I am glad we were able to meet and exceed your expectations. Best Regards, Fernando

Eugene, Oregon
Reviewed 16 February 2015

I needed a place to stay after a late arrival. They provided complimentary shuttle service from the airport after they said they would stop running and guaranteed my late arrival. Reception staff was slow and disorganized in dealing with an unexpected big rush at 2 am. My guess is that partly has to do with Holiday Inn's centralized booking system,...

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Helpful?
Thank bb_organic
Fernando N, General Manager at Lexington Hotel Rochester Airport, responded to this review

Dear bb_organic, Thank you so much for taking the time to write us a review I apologize for not exceeding your expectations. I would like to kindly ask you to contact me, at your convenience, to discuss your comments a little farther. This would help us to improve our services. Best Regards, Fernando (585) 328-6000

Reviewed 16 February 2015

there was a very cold draft coming from the bathroom ceiling vent were slightly misty snow was coming in the toilet was broken when we got there with a wad of nasty wasted I go to the front desk to have them fix it they tell me there's nothing they can do that I have to used the bathroom and...

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Helpful?
1Thank jdog6
Fernando N, General Manager at Lexington Hotel Rochester Airport, responded to this review

Dear jdog6, I am so sorry to hear about the experience, this is not the experience I wish you had neither the one we are proud to provide, as you can read in many other reviews. We take our guest safety/experience very seriously and I will assure you those issues are already being addressed with our team. Although we already...

Baldwinsville, New York
Reviewed 8 February 2015

I much prefer to write positive reviews but occasionally a hotel just needs to hear what the guest is seeing and why they don't come back. For the occasional traveler who does not have a lot to compare it to it may seem fine here. But....... When I checked in it seemed a huge effort on the desk person to...

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Helpful?
Thank JOHN e
Fernando N, General Manager at Lexington Hotel Rochester Airport, responded to this review

Dear John e, Thank you so much for your review. I really appreciate your comments and I would like to hear more details from you in order to improve our guest experience. Please feel free to contact me at your convenience. Best Regards. Fernando General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Lexington Hotel Rochester Airport, conveniently located just off of I-390, and less than 2 miles from Greater Rochester International Airport. We offer spacious accommodations with all the comforts and services you would expect, while providing easy access to University of Rochester, Susan B. Anthony Museum & House, Blue Cross Arena, and Rochester Institute of Technology. Featured hotel amenities include an indoor heated pool, jacuzzi, and fitness center. Whether you're traveling for business or pleasure, stay connected with our complimentary Wi-Fi available throughout the property. Breakfast is served daily from 6:30 to 11:00am in our Brooks Avenue Grill. The Roc Bar & Grill, serving lunch and dinner, provides the perfect setting for socializing. Our well-appointed guest rooms provide extremely comfortable beds that will have you waking up re-energized and refreshed. A coffeemaker, hairdryer, 32 inch flat panel cable TV, HBO, and ESPN are just some of the amenities in every room that are yours to enjoy during your stay. Guests traveling with families will benefit from year-round savings with our Kids Stay Free Policy (18 and under in parent's room). Allow us to host your next business meeting or social event in one of our on-site conference rooms. With over 8,000 square feet of available meeting space, our property can accommodate any type of function, large or small. Our attentive staff will work with you to ensure your event goes smoothly, down to the last detail. For your convenience our hotel offers both smoking and non-smoking guest rooms. Pets are welcome - charges and restrictions apply. Our goal is to provide exceptional service, attention to detail, and a friendly and comfortable environment, not just a place to stay. An easily accessible location, affordable rates, exceptional customer service, and attention to detail make the Lexington Hotel Rochester Airport the perfect choice when visiting the Rochester area. Join our family at the Lexington Hotel Rochester Airport- you deserve it! Our Guests Come First SM ... more   less 

Additional Information about Lexington Hotel Rochester Airport

Address: 911 Brooks Ave, Rochester, NY 14624-3107
Region: United States > New York > Finger Lakes > Rochester
Price Range: $87 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lexington Hotel Rochester Airport 3*
Number of rooms: 279
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Also Known As:
Holiday Inn Rochester Airport Hotel Rochester
Rochester Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Lexington Hotel Rochester Airport staff and other travellers.
5 questions
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Questions? Get answers from Lexington Hotel Rochester Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request the refurbished wing, which has microwaves and is all new. We were not offered those rooms.”
 of 5 bubbles Abrub, 23 Jan 2017 | Read review
“Most of the rooms are on the ground floor and there are several wings, if there are several of you try to get them close together”
 of 5 bubbles Hooville, 30 Dec 2016 | Read review
“choose a room away from the highway”
 of 5 bubbles Trudypereira, 6 Dec 2016 | Read review
“Choose the 200 rooms if you want to be close to the pool, fitness area and laundry facilities.”
 of 5 bubbles tamiw716, 6 Dec 2016 | Read review
“Close to the center for a chance at wifi”
 of 5 bubbles j_ardinger, 7 Nov 2016 | Read review
5 of 5