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Hyatt Regency Rochester

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850 Reviews from our TripAdvisor Community

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Showing 836: English reviews
Atlanta, Georgia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Had a great two day stay. The staff I came in contact with were all excellent. Missing some basic room enhancement. Hyatt needs to add bowed shower bars in the bathroom showers - this makes the bathrooms look non-modern. It would make a world of difference enlarging the shower. I'd also suggest Hyatt upgrade the rooms TVs to modern day... More 

Thank Ray M
Rochester, United States
1 review
Reviewed 1 week ago

Desk manager Ceasar was unhelpful and rude when trying to resolve a problem. Would not accept responsibility for the problem and after it he said it was "resolved" an additional problem happened the next day.

Review collected in partnership with Hyatt Hotels

Thank camiller299
Dubai, United Arab Emirates
Level Contributor
224 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 2 weeks ago via mobile

Decent price for a property in the heart of Rochester downtown. Modern deco and fit out makes it a comfortable stay. Decent buffet breakfast. What I liked best is that it's near Dinosaur bbq and the buffet serves Starbucks coffee. Book early during peak convention periods.

Thank WilsonfromDubai
Palmyra, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Came here for a reading conference, brought my family along. Booked a king room with a sofa bed through reservations. When we checked in everyone was wonderful. when we got to our room. Oh no! Only a king bed, and we had 4 of us. I called the font desk they upgraded us to a suite at no charge. The... More 

Thank meagley201
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello meagley201, Thank you so much for the five star review of the Hyatt Regency Rochester! We greatly appreciate all of your wonderful comments. We aim to provide our guests with the best experience possible so that they can enjoy their time in Downtown Rochester and be comfortable and relax. I am so glad we were able to make accommodations... More 

1 review
Reviewed 3 weeks ago

I arrived at the hotel to surprise my father, who was getting an award at a conference. The staff held my bags at no charge, and directed me where to go to surprise him. We had breakfast every day at Scene on Main, and I want to give a special shoutout to Lori. She was amazingly helpful, so sweet and... More 

Thank Erin C
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello Erin C, Thank you for taking the time to write a five star review for the Hyatt Regency Rochester. We are so pleased to hear that you had such an enjoyable experience with us. Thank you for the special shout out to Lori, our food and beverage manager at Scene on Main. Lori works very hard to ensure that... More 

Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Overcharged me for parking after I asked twice. Hotel charged $12 daily to validate my parking, where if I just paid the garage directly to park, it would have been $6 daily. I was not happy and pretty upset

Review collected in partnership with Hyatt Hotels

1 Thank 688melisad

118 photos of this hotel

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Hotel & Grounds (5)
Dining (7)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Scene on Main
Scene on Main
Cuisines: American, International
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 

Additional Information about Hyatt Regency Rochester

Address: 125 E Main St, Rochester, NY 14604-1605
Region: United States > New York > Finger Lakes > Rochester
Price Range: $152 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Priceline, Travelocity, Cancelon, Hyatt Hotels Corporation and Odigeo so you can book your Hyatt Regency Rochester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Rochester staff and other travellers.
6 questions
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Questions? Get answers from Hyatt Regency Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor facing west.”
 of 5 bubbles 226raym, 1 Dec 2016 | Read review
“The higher up the better”
 of 5 bubbles V1020OGstaceyh, 5 Nov 2016 | Read review
“There are views from the upper floor of Lake Ontario”
 of 5 bubbles HeidiD327, 4 Nov 2016 | Read review
“High floors have great views of the river!”
 of 5 bubbles rjbhutch, 26 Oct 2016 | Read review
“high floor”
 of 5 bubbles carolem444, 25 Sep 2016 | Read review
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